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business
the leadership experience

Questions and Answers of The Leadership Experience

Please be advised that, as of January 10, 2009, we will no longer authorize work on the Javia account.
Per your e-mail, we are sending you the report in regard to our analysis of the Patrick Co. reengineering project.
We are in receipt of your expense report, but due to the fact that it contains errors, we need to discuss it with you as soon as possible.
What would you change about the way the e-mail was written?
How do you feel about Mr. Thompson? Do you like him? Do you trust him?Why or why not?
Are there any expressions that Mr. Thompson uses that bother you in particular? What are they, and why do they bother you?
What mistakes in usage do you notice?
Does the e-mail’s appearance influence your response to it? How?
How do you like the way the e-mail looks—letterhead, formatting, and the like?
Property values in the Metroburg downtown area have skyrocketed in the last year.
There is land near the new convention center and sports arena available for purchase and development.
One group, the Alliance for Inner City Development, has openly posted videos to its Website in which members of the local community say they will be priced out of their homes and will be forced to
AmeriHotels has asked its followers on Facebook and Twitter for their thoughts, and the response has been generally positive.
AmeriHotels has experience building in inner-city locations.
Last year, AmeriHotels adopted a new vision statement promising that the company would make diversity and community-based hiring a top priority.
AmeriHotels has a spotty record concerning minority hiring and relationships.
The city of Metroburg has committed to increased police presence/patrol in the area.
Some statistics indicate a high correlation between sports arenas in large urban areas and increased numbers of outside visitors who stay overnight.
Studies indicate that businesses thrive in the areas surrounding large urban convention centers and sports complexes/arenas, particularly in the accommodations/dining sectors.
The city of Metroburg has obtained funds for park and landscaping efforts in the area.
There are three other four-star, upscale hotels in the vicinity (within a short driving distance) of the new convention center.
The new convention center is in a high-crime area.
Members of several ethnic groups and other local residents, many of whom had residences displaced by the convention center and sports arena developments, may oppose building permits.
No restaurants exist outside of the convention center or sports arena, and the restaurants that do exist within the convention center offer “fast food”only.
Experts predict a downturn in hotel bookings for at least the near term(one to three years) and possibly longer.
No other hotels exist within walking distance of Metroburg’s new convention center or the sports arena.
Develop a communication strategy considering the following questions:a. What are your key objectives for this communication? (Consider personal as well as departmental and corporate objectives.)b.
Answer the following questions about the audiences identified in question 1.a. What is the message you want to send to each key audience?b. What information does the audience already know and what
Identify all of the key audiences for the communication surrounding this incident. What do you know about each of them? Are there other audiences linked to this audience, either as secondary or
Draft a message to the employees, paying very careful attention to the organization and presentation method.The Assignment
Use one of the idea-generation approaches introduced in this chapter to determine your primary messages.
Clarify your purpose(s) for communicating with the employees at the Nebraska plant. Consider what the employees will want to know and how they will need to feel about Superior Foods.
A video (a link) or some other example of the person’s communication abilities.
Your sources of information. How have you learned about the person?
Your rationale for selecting him or her. Include why you have selected this person and why you think he or she is a good example of transformational leadership.
The individual’s name, title, current position, and relationship to you. Explain if you know the person personally or professionally; if you do not, explain why the person interests you.
One of your employees has a personal blog. Apparently, he uses this blog regularly to lambast his fellow workers, pointing out their flaws and mocking their mistakes. Another employee found the blog
You are a member of a hiring committee for a nonprofit organization, focusing on environmental issues. The committee has narrowed its search down to the “perfect candidate.” However, when one
As part of a team developing a new software product, you discover that a teammate accepted an expensive gift from your Japanese partner while in Japan working out the details of your agreement to
Your company policy states that you cannot accept gifts of more than $50 value. One of your best clients offers you tickets to a professional soccer match worth $150. Since you really want to attend
A good friend of yours has applied for a job at your company and has given your name as a reference. At previous jobs, your friend has had problems with poor performance, but you really like him and
You have a friend who sends you political cartoons and jokes attacking political parties, governments, and leaders through e-mail at work. You sometimes forward these to your friends. Is this right
You regularly use the Internet to shop and buy gifts. During the workday, you spend your down time looking for good deals and doing your shopping while at work. Is this ethical or not?
As a researcher, you prepare research reports for your company. The company has a rotating work schedule, which allows you to work three days at the office and two at home. Since you are a very fast
What should you do, if anything? Should you report her?
Your close friend and colleague tells you that she is going to take the per diem and pocket the extra money in the scenario in
You have to travel to New York for a conference. Your company will cover your food expenses and has given you the option of taking a per diem of$75 or submitting itemized receipts ($75 maximum per
How will you obtain feedback?
How will you know you are succeeding?
How long do you think it will take you to achieve your goals?
What barriers do you anticipate having to overcome to reach your improvement goals?
What new skill do you want to work on first, second, third, etc.?
What are your short-term and long-term leadership communication improvement goals?
What communication leadership roles would you like to play in the future(at your organization or in your career overall)?
What do you consider your major communication weaknesses?
What do you consider your major communication strengths?
=+6. Is there a willingness to jointly agree on outside evaluation and monitoring if the system does not seem to be working?
=+What can be done to fix this problem?
=+5. Does one of the directors command more authority and respect than the other, owing to reputation or area of responsibility?
=+ How can each side have its concerns taken seriously by the other?
=+4. How can the two sides in a bifurcated structure monitor performance of their own executive director and the other?
=+respective portfolios, responsibilities, and limits of each individual’s authority?
=+3. In cases where there is a bifurcated organizational structure with separate executive directors, who is in charge of establishing the
=+ If they aren’t, what is the means for resolving the conflict?
=+2. If two individuals share a single job, is there a mechanism for board monitoring that ensures the system is working and the individuals are getting along?
=+Are job responsibilities clearly stated?
=+1. In cases where the ultimate staff authority is divided, is it clear who is in charge of what?
=+ Are private board members party to important decisions outside of fundraising, even if they do not have voting privileges on such matters?
=+ Is the private board in regular communication with public board members and the executive director?
=+6. How strong is communication between all parties?
=+Are there ways that all parties can have input into the process?
=+ Who is ultimately responsible for approving the budget?
=+5. What is the budget process?
=+What other strategies are there for regular communication?
=+4. If there are multiple boards, is there cross membership, such that public members serve on the private board, and vice versa?
=+ If there are multiple processes, are they coordinated?
=+3. Who evaluates the executive director?
=+ If there are multiple reports, is it clear who has ultimate authority over the executive director’s continued tenure in the position?
=+2. Is the executive director a public or private employee, and to whom does he or she report?
=+ Does it have an independently linked, private nonprofit support organization with its own board?
=+ Is it part of a divisional structure with multiple boards?
=+1. Is the organization a public or private sector entity?
=+ Are these sessions clearly differentiated from business meetings?
=+Are outside resource people used?
=+Is the executive director properly utilized in planning these meetings?
=+6. How often does the board convene to discuss longer-range and controversial issues?
=+ Is the president prepared to turn an action item into a discussion item if decisions cannot be reached in the allotted time?
=+5. Is there a mechanism to determine how votes will go before meetings take place?
=+4. How well do the executive director and the executive committee work together to ensure that board meetings focus on the important issues?
=+3. Is material sent out in advance so that routine or detailed information does not have to take up valuable board-meeting time?
=+and staff, so they are able to come before the full board with committee endorsement?
=+2. Is there a committee system that allows detailed and controversial information to be discussed and vetted in advance by selected trustees
=+1. Are board meetings carefully planned with meaningful and important agenda items that can be decided without undue controversy?
=+How does one design and carry out successful board meetings in nonprofit organizations, and what are the elements of a successful meeting?
=+Are there public speaking opportunities where board members can be given a chance to shine?
=+ Are board members selected for this task?
=+6. Has sufficient thought been given to how good news is delivered to the community?
=+ What is the follow-through and board-notification process when this occurs?
=+5. Are people sufficiently aware of the possibility of deferring awkward decisions by invoking the need to consult with the board?
=+quickly, the board and staff notified, and a single individual ready to step forward as the message point person?

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