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business
excellence in business communication

Questions and Answers of Excellence In Business Communication

How far do you want to progress?
Ask yourself how far you want to go?
Find out how much you want to earn?
Ask yourself what setting you enjoy working in.
Find out the materials that you enjoy working with.
Find out if you like working independently or as a team.
What are the factors that determine the choice of a layout?
What are the different styles of a business letter layout?
Write notes on-a. Modified Block Formb. Disadvantages of Indented Formc. Advantages of Full Block Formd. NOMA form
Name the compulsory and optional parts of a business letter and show their placement on a paper.
Describe the different parts of a business letter with suitable illustrations.
Write short notes on the following—(i) The inside address(ii) Postscript(iii) The use of Messrs(iv) Per pro. Signature Section C
What are the details that are usually indicated in the heading of a business letter?
Fill in the blanks.(i) Postscript is indicated by writing _____ and is used for_____.(ii) Any documents sent together with a letter are indicated by _____.(iii) The commonly accepted styles of
When the salutation is Dear Mr. Bapat, the correct complimentary close is—(i) Yours obediently,(ii) Yours faithfully,(iii) Yours affectionately,(iv) Yours sincerely,
Choose an appropriate complimentary close option—(i) Yours Faithfully,(ii) Your’s faithfully,(iii) Yours’ faithfully,(iv) Yours faithfully, (v) Yours faithfully,
List and explain the commonly used visuals
When do you use visual aids?
What points will you consider to decide whether you need visuals or not?Section C
What is the harm if visual aids are overused?
Explain the commonly used type of visuals.
What are visual?Section B
Write a short note on charts.
What is the use of commercial correspondence?
There are some things that one must avoid while writing commercial or business letters. What are they?Section C
Name some situations in which companies do commercial correspondence.
What are form letters? When are they used?
Write short notes on—(a) Continuation sheets(b) Business reply envelope(c) Window cover(d) D.O. letters Section B
Remove all unnecessary modifiers from the following sentences–(i) Tremendously high pay increases were given to the extraordinarily skilled and extremely conscientious workers.(ii) The Union’s
Rewrite the following sentences to eliminate bias.(i) For an Indian, Sushma is certainly outgoing.(ii) He needs a wheelchair, but he doesn’t let his handicap affect his job performance.(iii) A
If a businessman has to retain its customer, he has to see things from the customer’s viewpoint. Elaborate on this and write about the ‘you’ attitude.
Suggest simple words for the following– (Hint: use a Thesaurus)(i) Procrastinate(ii) Deviate(iii) Eliminate(iv) Embargo(v) Controversial(vi) Alteration(vii) Complacent(viii) Anticipate(ix)
Write short notes on the following-(i) Pertinence in business writing(ii) The disadvantages of an incomplete letter(iii) A courteous letter
How is CONCISENESS important in a business letter?
Explain PERTINANCY in a communication.
What do you mean by a COMPLETE communication?
Conduct a group discussion in your classroom. You can choose from the following topics-(a) Are coalition governments successful?(b) Group Discussions–are they a valid technique of the selection
What is the process of conducting a group discussion?Application Exercises
Explain ‘Group discussion’ as a tool of communication.
Mention some things, which the participants must avoid, while discussing.Section C
How is a group discussion useful as a selection technique?
What are the do’s of a group discussion?Section B
What is a group discussion?
What are the reasons why committees fail in their objective?
What are the disadvantages and advantages of forming a committee?
Name four different types of committees.Section C
What are the advantages of conducting a seminar?
Why are committees formed?
What are the drawbacks of holding a conference?Section B
Explain ‘Conference’.
What is a committee?
Collect some sample copies of Annual Reports and go over them in class. Try to find out what they have in common. Try to identify a company, which has high profits in a particular year. Hint—You
Ask your teacher to take you to see an Annual General Meeting taking place. You will require special permission for the same.
Describe the duties of a Company Secretary with respect to the following people—(i) Shareholders(ii) Directors(iii) Public(iv) Company APPLICATION EXERCISES
What is the role of a Company Secretary?Section C
Describe in detail, the contents of an Annual Report.
Why do we conduct a meeting?
What are the duties of the chairman of a meeting?
When will you call a meeting successful?Section C
What rules are to be followed while writing the minutes?
What arrangements need to be made for the smooth conduct of a meeting?
Why is a ‘Notice’ necessary before a meeting?Section B
Explain ‘Agenda’.
What are ‘Minutes of a meeting’?
Elaborate, in detail about the candidates preparation.
Does the interviewer also have to prepare before taking an interview? How?Section C
What type of a preparation is required before appearing for an interview?
Write short notes on—(a) Interview(b) The interviewer’s role(c) Feeling based interviews.Section B
‘A speech should be audience oriented.’ What does this mean?
What are the essentials of a good speech?
What are the qualities of a good listener?Section C
Who will be called a bad listener?
Enumerate six essential things that we should keep in mind while speaking on the phone.
Explain what is a speech and when is it given.Section B
What is telephone etiquette?
Differentiate between a good and a bad listener.
How can a person become an effective listener?
Why is listening a very important part of business communication?Section C
Describe different ways in which people listen.
What are the advantages of proper listening?
Write short notes on• Listening • Good listener Section B
How can a manager give oral instructions effectively?
Oral communication is easier than written communication. Explain.
What are the disadvantages of oral communication?
Give five ways in which you can be effective while giving oral instructions.Section C
What are the uses of oral communication?
Where do you use oral communication in business?Section B
What is oral communication?
Television is an effective tool of communication. Comment.
What is a documentary? How can it be useful tool for Business Communication?
What care should be taken while displaying information on notice boards?Section C
How can notice boards be used for communication?
Write short notes on—(i) Films as a method of communication(ii) Advantages of mass communication(iii) The benefits of radio(iv) How are newspapers used to communicate information?Section B
Intercom is a facility provided by the PBX system. Explain.
What is a PBX? Explain how it works.
Compare and contrast ordinary mail and courier service as a method of sending mail.
What points should be kept in mind while sending a telegram?Section C
Write about how the Internet is helping business.
When do you use video conferencing?
What is e-mail? Mention its advantages and disadvantages.

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