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excellence in business communication

Questions and Answers of Excellence In Business Communication

When measuring shelves, 7 inches (is, are) significant.
C&B Sales (is, are) listed in the directory.
Neither the main office nor the branches (is, are) blameless.
Everyone upstairs (receive, receives) mail before we do.
The damaged equipment was returned by the customer before we even located a repair facility.
We are dependent on their services for our operation.
Have you been notified by the claims department of your rights?
The failure to record the transaction was mine.
The report will be written by Leslie Cartwright.
By the time you finish the analysis, he (future perfect, return) from his vacation.
Next week, call John to tell him what you (future, do) to help him set up the seminar.
Since Joan was promoted, she (past perfect, move) all the files to her office.
She (past, know) how to conduct an audit when she came to work for us.
I (present perfect, become) the resident expert on repairing the copy machine.
Planning: Limiting Your Scope [LO-5] Suppose you are preparing to recommend that top management install a new heating system that uses the cogeneration process.The following information is in your
Planning: Analyzing the Situation, Selecting Media;Media Skills: Email [LO-4] Your crisis communications firm has been hired to project the right the image of a pharmaceutical company. In recent
Planning: Assessing Audience Needs; Media Skills[LO-4], Chapter 1 Using a laptop or desktop computer, visit the website of any well-known company and review its About or About Us page. Identify three
Planning: Creating an Audience Profile; Collaboration:Team Projects [LO-2], [LO-3], Chapter 2 Your website design start-up has been commissioned to create a distinct profile page for a client. You
Analyzing the Situation; Media Skills: Presentations[LO-2] Visit the PepsiCo website and locate the latest annual report. Read the annual report’s letter to shareholders.Who is the audience for
You want to collect a large amount from a customer whose account is seriously past due.Message Organization: Drafting Persuasive Messages: If you were trying to persuade people to take the following
You want to collect a small amount from a regular customer whose account is slightly past due.Message Organization: Drafting Persuasive Messages: If you were trying to persuade people to take the
You want to be granted a business loan.Message Organization: Drafting Persuasive Messages: If you were trying to persuade people to take the following actions, would you choose the direct or indirect
You want to be hired for a job.Message Organization: Drafting Persuasive Messages: If you were trying to persuade people to take the following actions, would you choose the direct or indirect
You want your boss to approve your plan for hiring two new people.Message Organization: Drafting Persuasive Messages: If you were trying to persuade people to take the following actions, would you
A final request to settle a delinquent debt Message Organization: Choosing the Approach: Indicate whether the direct or the indirect approach would be best in each of the following situations. [LO-5]
An email reassuring team members that the shift to the new office and change in timings will not affect their work–life balance Message Organization: Choosing the Approach: Indicate whether the
A letter turning down a job applicant Message Organization: Choosing the Approach: Indicate whether the direct or the indirect approach would be best in each of the following situations. [LO-5]
A letter from a recent college graduate, requesting a letter of recommendation from a former instructor Message Organization: Choosing the Approach: Indicate whether the direct or the indirect
An email message to a car dealer, asking about the availability of a specific make and model of car Message Organization: Choosing the Approach: Indicate whether the direct or the indirect approach
Was the sender’s purpose realistic?Media and Purpose: List three messages you have read, viewed, or listened to lately (such as direct-mail promotions, letters, email or instant messages, phone
Did the sender choose an appropriate medium and channel for the message?Media and Purpose: List three messages you have read, viewed, or listened to lately (such as direct-mail promotions, letters,
Was the message well timed?Media and Purpose: List three messages you have read, viewed, or listened to lately (such as direct-mail promotions, letters, email or instant messages, phone
Specific purpose Media and Purpose: List three messages you have read, viewed, or listened to lately (such as direct-mail promotions, letters, email or instant messages, phone solicitations, blog
General purpose Media and Purpose: List three messages you have read, viewed, or listened to lately (such as direct-mail promotions, letters, email or instant messages, phone solicitations, blog
Was the sender’s purpose realistic?Media and Purpose: List three messages you have read, viewed, or listened to lately (such as direct-mail promotions, letters, email or instant messages, phone
Did the sender choose an appropriate medium and channel for the message?Media and Purpose: List three messages you have read, viewed, or listened to lately (such as direct-mail promotions, letters,
Was the message well timed?Media and Purpose: List three messages you have read, viewed, or listened to lately (such as direct-mail promotions, letters, email or instant messages, phone
Specific purpose Media and Purpose: List three messages you have read, viewed, or listened to lately (such as direct-mail promotions, letters, email or instant messages, phone solicitations, blog
General purpose Media and Purpose: List three messages you have read, viewed, or listened to lately (such as direct-mail promotions, letters, email or instant messages, phone solicitations, blog
Was the sender’s purpose realistic?Media and Purpose: List three messages you have read, viewed, or listened to lately (such as direct-mail promotions, letters, email or instant messages, phone
Did the sender choose an appropriate medium and channel for the message?Media and Purpose: List three messages you have read, viewed, or listened to lately (such as direct-mail promotions, letters,
Was the message well timed?Media and Purpose: List three messages you have read, viewed, or listened to lately (such as direct-mail promotions, letters, email or instant messages, phone
Specific purpose Media and Purpose: List three messages you have read, viewed, or listened to lately (such as direct-mail promotions, letters, email or instant messages, phone solicitations, blog
General purpose Media and Purpose: List three messages you have read, viewed, or listened to lately (such as direct-mail promotions, letters, email or instant messages, phone solicitations, blog
A request (to the seller) for a price adjustment on a piano that incurred $150 in damage during delivery to a banquet room in the hotel you manage
A cover letter sent along with your résumé to a potential employer
A press release to business publications about the sudden management changes in your company and the appointment of a new CEO from one of your competitors
An advertisement for peanut butter
A final-notice collection letter from an appliance manufacturer to an appliance dealer, sent 10 days before initiation of legal collection procedures
A podcast to new users of the company’s online content management system
A phone call to a supplier to check on an overdue parts shipment
A letter to your debt-ridden client on the outstanding dues owed to your company
A blog posting to customers and the news media about your company’s plans to acquire a competitor
A report to your boss, the store manager, about the outdated items in the warehouse
What are the techniques you would employ to generate ideas for your topic? [LO-5]
How does the choice of channel impact the three messaging media? [LO-4]
How would you informally gather information to be included in your message? [LO-3]
What do you need to know to develop an audience profile? [LO-2]
What are the three major steps in the writing process?[LO-1]
Considering what you’ve learned about nonverbal communication, what are some of the ways in which communication might break down during an online meeting in which the participants can see video
What is the difference between constructive and destructive feedback? [LO-2]
Come by the Technology Lounge where you can log on to computers and plugin laptops and check out demos of sponsor’s websites.
A competent, motivated, and enthusiastic staff can be a managers’ most important asset in a competitive marketplace.
The closing of many industry digital entities have greatly affected the perception of e-books as a viable platform.
One of the big questions we need to address are “How does buying effect inventory levels”?
Two leading business consultants Doug Smith and Carla McNeil will share their insights on how specialty stores can effectively compete in a world of Corporate Superstores.
To site just one problem, the reason that the market is in such a state of confusion is the appalling lack of standards whether for hardware, software or for metadata.
We will show you how not only to meet the challenges of information rich material but also the challenges of electronic distance learning.
Special events ranging from author breakfasts and luncheons to awards programs and reception’s offers a great way to make industry contacts.
Subsidiary rights sales can be a discreet source of income and compliment your overall sales.
An overview of a typical marketing plan will be covered in the introduction to this report, to give you an idea of what’s in it.
Among the specialties of Product Marketers International is promotional efforts for clients, including presence on the Internet, radio, and on television.
Podcasting can be an effective way to distribute messages to a widespread audience, but you need to pay close attention to the demands of an audio medium.
Anita Doig from Data Providers will outline their data interpretations as it relates to industry trends, additionally Miss Doig will be asked to comment on how their data should be ulililized.
Either of the new products would readily find (their, its)niche in the marketplace.
City Securities has just announced (who, whom) it will hire as CEO.
Bob and Tim have opposite ideas about how to achieve company goals. (Who, Whom) do you think will win the debate?
After giving every employee (his, their,a) raise, George told (them, they, all) about the increased workload.
Has everyone supplied (his, their, his or her) Social Security number?
Each manager plans to expand (his, their, his or her)sphere of control next year.
Gomez and Archer have told (his, their) clients about the new program.
The board of directors has chosen (their, its) officers.
Few of the sales representatives turn in (their, its) reports on time.
The sales staff is preparing guidelines for (their, its)clients.
Which person’s umbrella is this?
The company settled the company’s accounts before the end of the year.
The main office sent the invoice to Mr. and Mrs. Litvak on December 5.
Have you given John and Nancy a list of parts?
To which retailer will you send your merchandise?
Communication Etiquette: Etiquette in the Workplace[LO-6] As the regional manager of an international accounting firm, you place high priority on professional etiquette. Not only does it communicate
Communication Etiquette: Telephone Skills [LO-6]Late on a Friday afternoon, you learn that the facilities department is going to move you—and your computer, your desk, and all your files—to
Nonverbal Communication: Analyzing Nonverbal Signals [LO-5] Explain what the following gestures or postures could mean when they are exhibited by someone during a conversation. How did you reach your
Nonverbal Communication: Analyzing Nonverbal Signals[LO-5] Select a piece of business mail that you received at work or at home. Analyze its appearance. What nonverbal messages does this piece send?
Interpersonal Communication: Listening to Empathize[LO-4] Think back over conversations you have had with friends, family members, co-workers, or classmates in the past week. Select a conversation in
Collaboration: Leading Meetings [LO-3], Chapter 1 Every month, each employee in your department is expected to give a brief oral presentation on the status of his or her ongoing projects. However,
Collaboration: Participating in Meetings [LO-3] With a classmate, attend a local community or campus meeting where you can observe group discussion. Take notes individually during the meeting and
Collaboration: Planning Meetings: Media Skills: Presentations[LO-3] Suppose that you are a sales manager who needs to invite representatives for a zonal sales meeting to discuss performance and
Media Skills: Shared Workspace [LO-2] The corporate office, marketing, and finance departments of your company are scattered across three locations in the city. There is a need to motivate and engage
Collaboration: Using Collaboration Technologies[LO-2] In a team assigned by your instructor, use Zoho(free for personal use) or a comparable system to collaborate on a set of directions that
Your company provides several mobile productivity apps for employees so they can access the company network and collaborate while working from home, waiting for trains, and during other times when

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