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excellence in business communication

Questions and Answers of Excellence In Business Communication

The person whom was handling Miss Martinez’ account told her that an error had been made by the bank in her favor.The following items may contain errors in grammar, capitalization, punctuation,
Us programmers have always tried to help others learn the tricks of the trade, especially Roger and myself.The following items may contain errors in grammar, capitalization, punctuation,
Spamming is the most certain way to loose you’re email account, Web site, and you’re reputation.The following items may contain errors in grammar, capitalization, punctuation, abbreviation,
Sauder Woodworking, in Archibald, Ohio sell a line of ready to assemble computer carts, desks, file cabinets, and furniture that is modular that can be mixed and matched to meet each business
Copyright laws on the Internet is not always clearly defined, be sure your research doesn’t extend to “borrowing”a competitors’ keywords or copy.The following items may contain errors in
Garrett didn’t seem phased when her supervisor didn’t except her excuse for being late, she forgot to set her alarm.The following items may contain errors in grammar, capitalization, punctuation,
Be aware and comply with local “zoning ordnances” and building codes.The following items may contain errors in grammar, capitalization, punctuation, abbreviation, number style, word division, and
David Stern is a management and training expert that has spent a major part of his career coaching, counseling, and giving advise both to managers and workers.The following items may contain errors
Everyone who are interested in signing up for the training seminar must do so by 3:00 o’clock pm on friday.The following items may contain errors in grammar, capitalization, punctuation,
Hector’s, Julie’s, and Tim’s report was well-received by the Committee.The following items may contain errors in grammar, capitalization, punctuation, abbreviation, number style, word division,
Remember this rule When in doubt leave it out.Review Sections 2.4, 2.5, and 2.6 in the Handbook of Grammar, Mechanics, and Usage, and then complete the following 15 items.For the following items,
We would like to address three issues efficiency profitability and market penetration.Review Sections 2.4, 2.5, and 2.6 in the Handbook of Grammar, Mechanics, and Usage, and then complete the
His writing skills are excellent however he still needs to polish his management style.Review Sections 2.4, 2.5, and 2.6 in the Handbook of Grammar, Mechanics, and Usage, and then complete the
This then is our goal for 2013 to increase sales 35 percent.Review Sections 2.4, 2.5, and 2.6 in the Handbook of Grammar, Mechanics, and Usage, and then complete the following 15 items.For the
The workers wanted an immediate wage increase they had not had a raise in nearly two years.Review Sections 2.4, 2.5, and 2.6 in the Handbook of Grammar, Mechanics, and Usage, and then complete the
The convention kit includes the following response cards, giveaways, brochures, and a display rack.Review Sections 2.4, 2.5, and 2.6 in the Handbook of Grammar, Mechanics, and Usage, and then
You shipped three items on June 7 however we received only one of them.Review Sections 2.4, 2.5, and 2.6 in the Handbook of Grammar, Mechanics, and Usage, and then complete the following 15 items.For
We have observed your hard work because of it we are promoting you to manager of your department.Review Sections 2.4, 2.5, and 2.6 in the Handbook of Grammar, Mechanics, and Usage, and then complete
Please be sure to interview these employees next week Henry Gold Doris Hatch and George Iosupovich.Review Sections 2.4, 2.5, and 2.6 in the Handbook of Grammar, Mechanics, and Usage, and then
Send a copy to Mary Kent Marketing Director Robert Bache Comptroller and Dennis Mann Sales Director.Review Sections 2.4, 2.5, and 2.6 in the Handbook of Grammar, Mechanics, and Usage, and then
Only two firms have responded to our survey J. J. Perkins and Tucker & Tucker.Review Sections 2.4, 2.5, and 2.6 in the Handbook of Grammar, Mechanics, and Usage, and then complete the following 15
His motivation was obvious to get Meg fired.Review Sections 2.4, 2.5, and 2.6 in the Handbook of Grammar, Mechanics, and Usage, and then complete the following 15 items.For the following items,
The Zurich airport has been snowed in therefore I won’t be able to meet with you before January 4.Review Sections 2.4, 2.5, and 2.6 in the Handbook of Grammar, Mechanics, and Usage, and then
I want to make one thing perfectly clear neither of you will be promoted if sales figures don’t improve.Review Sections 2.4, 2.5, and 2.6 in the Handbook of Grammar, Mechanics, and Usage, and then
This letter looks good that one doesn’t.Review Sections 2.4, 2.5, and 2.6 in the Handbook of Grammar, Mechanics, and Usage, and then complete the following 15 items.For the following items, insert
Message Strategies: Responding to Rumors and Public Criticism [LO-7] The consumer reviews on Yelp can be a promotional boon to any local business—provided the reviews are positive, of course.
Message Strategies: Responding to Rumors [LO-7]Sheila Elliot, a well-known actress, appeared on a national talk show last night and claimed your company’s Smoothstone cookware was responsible for
Message Strategies: Negative Organizational Messages[LO-6] XtremityPlus is known for its outlandish extreme-sports products, and the Looney Launch is no exception.Fulfilling the dream of every
Message Strategies: Refusing Requests for Recommendations[LO-5] Well, this is awkward. Daniel Sturgis, who quit last year just as you were planning to fire him for consistently failing to meet
Message Strategies: Refusing Requests for Recommendations[LO-5] You’re delighted to get a message from an old friend and colleague, Heather Lang. You’re delighted right up to the moment you read
Message Strategies: Negative Employment Messages[LO-5] Elaine Bridgewater, the former professional golfer you hired to oversee your golf equipment company’s relationship with retailers, knows the
Message Strategies: Refusing Routine Requests[LO-4] Lee Valley Tools sells high-quality woodworking tools across Canada through its retail stores and around the world through its website and
Message Strategies: Making Negative Announcements on Routine Business Matters [LO-4] JetBlue was one of the first companies to incorporate the Twitter microblogging service into its customer
Message Strategies: Making Negative Announcements[LO-4] Offering an employee concierge seemed like a great idea when you added it as an employee benefit last year.The concierge handles a wide variety
Message Strategies: Making Negative Announcements[LO-4] Your company, PolicyPlan Insurance Services, is a 120-employee insurance claims processor based in Milwaukee.PolicyPlan has engaged Midwest
Message Strategies: Making Routine Negative Announcements[LO-4] You’ve been proud of many things your gardening tool company has accomplished as it grew from just you working in your basement shop
Message Strategies: Rejecting Suggestions and Proposals[LO-4] Walter Joss is one the best employees in your department, a smart and hard worker with a keen mind for business. His upbeat attitude has
Message Strategies: Making Routine Negative Announcements[LO-5] Professional musicians do everything they can to keep the show going, particularly for tours that are scheduled months in advance.
Message Strategies: Rejecting Suggestions and Proposals;Communication Ethics: Making Ethical Choices[LO-5] Knowing how much online product reviews can shape consumer behavior, the other cofounder of
Message Strategies: Refusing Claims and Requests for Adjustment [LO-4] Your company markets a line of rugged smartphone cases designed to protect the sensitive devices from drops, spills, and other
Message Strategies: Negative Employment Messages[LO-5] Read the following document and (a) analyze the strengths and weaknesses of each sentence and (b) revise the message so that it follows this
Message Strategies: Refusing Routine Requests; Collaboration:Team Projects [LO-4], Chapter 2 The following letter rejecting a faucet manufacturer’s product presentation contains many errors in
Message Strategies: Making Negative Announcements[LO-4] Read the following letter sent to customers informing them of an inordinate delay in the delivery of their limited edition convertibles due to
Message Strategies: Making Negative Announcements;Communication Ethics: Distinguishing Ethical Dilemmas and Ethical Lapses [LO-4], Chapter 1 The insurance company where you work is planning to raise
Message Strategies: Refusing Routine Requests [LO-4]Read the following document and (a) analyze the strengths and weaknesses of each sentence and (b) revise the message so that it follows this
Message Strategies: Refusing Routine Requests [LO-4]As a customer service supervisor for a mobile phone company, you’re in charge of responding to customers’ requests for refunds. You’ve just
Message Strategies: Making Negative Announcements[LO-4] Read the following document and (a) analyze the strengths and weaknesses of each sentence and (b) revise the document so that it follows this
The snack maker you purchased six years ago is obsolete technology. We do not seem to have relevant replacement parts in our inventory. You may check with the dealer from whom you purchased it.
I’m sorry to tell you, we can’t supply the custom decorations you requested. We called every supplier, and none of them can do what you want on such short notice. You can, however, get a standard
The airline can’t refund your money. The “Conditions”section on the back of your ticket states that there are no refunds for missed flights. Sometimes the airline makes exceptions, but only
Write a buffer for a text message to your client who has rejected your media campaign due to the high costs involved and intends to explore other agencies.
Write a buffer for a letter declining an invitation to speak at an industry association’s annual fund-raising event.Show your appreciation for being asked.
You have to tell a local restaurant owner that your plans have changed and you are canceling the 90-person banquet scheduled for next month. Do you need to use a buffer? Why or why not?
A note to your sports team informing them that, due to your sponsors backing out and a lack of financial resources, they will not be able to participate in the soccer league tournament next month
A communiqué to your shareholders informing them that there will not be any dividend payout for the year due to low profit margins
An email message to an editor about a recent media report on your company that is defamatory both in its language and content
If your social media monitoring efforts pick up a tweet that accuses your customer service staff of lying and claims to have evidence to back it up, how would you respond?[LO-7]
What guidelines would you follow to ensure that a close in an indirect approach conveys respect for your audience? [LO-3]
Can you express sympathy with someone’s negative situation without apologizing for the circumstances?Explain your answer. [LO-2]
Why is it important to be engaged with stakeholders before trying to use social media during a crisis or other negative scenario? [LO-7]
What is a buffer, and what is the advantage of using a respectful, ethical buffer? [LO-3]
What is the sequence of elements in a negative message organized using the direct approach? [LO-2]
What questions should you ask yourself when choosing between the direct and indirect approaches? [LO-1]
What are the five general goals in delivering bad news?[LO-1]
Why is it good practice to explain, when applicable, how replying to a request could benefit the reader? [LO-1]
Taking orders through car windows, customers are served by roller-skating carhops at Sonic restaurants.
“Some management theories are good, but how many people actually implement them the right way?”, says Jack Hartnett President of D. L. Rogers Corp.
The website includes information on subjects as mundane as the filling out of a federal express form, and as complex as researching a policy issue.
One issue that effected practically everyone was that they needed to train interns.
Joining the company in 1993, she had watched it expand and grow from a single small office to a entire floor of a skyscraper.
Most Children’s Orchard franchisees, are men and women between the ages of 30–50; first time business owners with a wide range of computer skills.
Company meetings including ‘lunch and learn’ sessions are held online often.
For many companies, the two biggest challenges to using intranets are: getting people to use it and content freshness.
CME Information Services started by videotaping doctor’s conventions, and selling the recorded presentations to nonattending physicians that wanted to keep track of the latest developments.
The couple has done relatively little advertising, instead they give away samples in person at trade shows, cooking demonstrations, and in grocery stores.
Some argue that a Mac with half as much RAM and a slower processor is as fast or faster than a PC.
After pouring over trade journals, quizzing industry experts, and talks with other snack makers, the Harpers’decided to go in the pita chip business.
“The problem”, said Business Owner Mike Millorn, “Was getting vendor’s of raw materials to take my endeavor serious.”
According to Federal statistics, 61 percent of the nations employers have less than 5 workers.
Attached to both the Train Station and the Marriott hotel, one doesnt even need to step outside the convention center to go from train to meeting room.
So I ask you, “When will we admit defeat” Never Review Sections 2.1, 2.2, and 2.3 in the Handbook of Grammar, Mechanics, and Usage, and then complete the following 15 items.For the following
Will you be able to make the presentation at the conference, or should we find someone else Review Sections 2.1, 2.2, and 2.3 in the Handbook of Grammar, Mechanics, and Usage, and then complete the
The rag doll originally sold for $1098, but we have lowered the price to a mere $599 Review Sections 2.1, 2.2, and 2.3 in the Handbook of Grammar, Mechanics, and Usage, and then complete the
Mr James R Capp will be our new CEO, beginning January 20, 2014 Review Sections 2.1, 2.2, and 2.3 in the Handbook of Grammar, Mechanics, and Usage, and then complete the following 15 items.For the
Will you please send us a check today so that we can settle your account Review Sections 2.1, 2.2, and 2.3 in the Handbook of Grammar, Mechanics, and Usage, and then complete the following 15
Johnson and Kane, Inc, has gone out of business What a surprise Review Sections 2.1, 2.2, and 2.3 in the Handbook of Grammar, Mechanics, and Usage, and then complete the following 15 items.For the
Is consumer loyalty extinct Yes and No Review Sections 2.1, 2.2, and 2.3 in the Handbook of Grammar, Mechanics, and Usage, and then complete the following 15 items.For the following items, add
I can’t believe we could have missed such a promising opportunity Review Sections 2.1, 2.2, and 2.3 in the Handbook of Grammar, Mechanics, and Usage, and then complete the following 15 items.For
The debt load fluctuates with the movement of the US prime rate Review Sections 2.1, 2.2, and 2.3 in the Handbook of Grammar, Mechanics, and Usage, and then complete the following 15 items.For the
Jack asked, “Why does he want to know Maybe he plans to become a competitor”Review Sections 2.1, 2.2, and 2.3 in the Handbook of Grammar, Mechanics, and Usage, and then complete the following 15
Contact me at 1358 N Parsons Avenue, Tulsa, OK 74204 Review Sections 2.1, 2.2, and 2.3 in the Handbook of Grammar, Mechanics, and Usage, and then complete the following 15 items.For the following
In the past three years, we have experienced phenomenal growth of 800 percent Review Sections 2.1, 2.2, and 2.3 in the Handbook of Grammar, Mechanics, and Usage, and then complete the following 15
Our president, Daniel Gruber, is a CPA On your behalf, I asked him why he started the company Review Sections 2.1, 2.2, and 2.3 in the Handbook of Grammar, Mechanics, and Usage, and then complete the
That qualifies us as a rapidly growing new company, don’t you think Review Sections 2.1, 2.2, and 2.3 in the Handbook of Grammar, Mechanics, and Usage, and then complete the following 15 items.For
Dr Eleanor H Hutton has requested information on Task-Masters, Inc.Review Sections 2.1, 2.2, and 2.3 in the Handbook of Grammar, Mechanics, and Usage, and then complete the following 15 items.For the
Message Strategies: Goodwill Messages [LO-4]Shari Willison worked as a geologist in your civil engineer firm for 20 years before succumbing to leukemia. With only a few dozen employees, the company
Message Strategies: Good-News Messages [LO-4]Most people have heard of the Emmy, Grammy, Oscar, and Tony awards for television, music, movies, and theater performances, but fewer know what the Webby
Message Strategies: Good News Messages [LO-4]Amateur and professional golfers in search of lower scores want to find clubs that are optimized for their individual swings. This process of club fitting
Message Strategies: Writing Routine Informative Messages; Composition Modes: Summarizing [LO-4] As energy costs trend ever upward and more people become attuned to the environmental and geopolitical
Message Strategies: Writing Positive Messages; Collaboration:Team Projects [LO-4], Chapter 2 As a project manager at Orbitz, one of the largest online travel services in the world, you’ve seen

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