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business
excellence in business communication
Questions and Answers of
Excellence In Business Communication
2 Why do we want a curriculum that lasts over the lifespan of the learner?
1 How does unpredictability teach flexibility?
7 Learners often take their cue from the teacher. Explain the shift of language teacher as designer to challenge the risk-averse.
6 Transfer does not happen by chance. Discuss
5 Why are novel tasks key evidence of intercultural communicative competence?
4 What are some of the challenges and benefits of vertical articulation?
3 How do we promote and support a self-directed learner who communicates with poise but not perfection? Why does it matter?
2 The topic doesn’t determine the level; the task you design for it does. Discuss.
1 Our curriculum should give learners the tools to continue creating language without us. Discuss.
5 Is there a design feature that calls out to you? Share with colleagues
4 How are learners developing mediation strategies with these tasks? Give examples where you notice they are facilitating new meaning and concepts to others.
3 Which researchers and practitioners do you think may have guided the authors on these exemplars?
2 Review the Presentational mode tasks from either Sana, Sana or Viva la Vida again. From what you already understand thus far, what can the student do as a result of these tasks? Can you think of
1 What cultural perspectives do Drs Gilbert and Eddy want pupils to understand from these exemplars?
6. What is the value of poise over perfection?
5. How does unpredictability teach flexibility?
4. What does vertical articulation look like in language curriculum design?
3. What is the role of the instructor as designer?
2. To what extent are relevance and applicability inherent qualities of curriculum and assessment?
1. What does it mean for learners to be ready for a world they haven’t yet experienced?
You are an exporter of cut flowers. You have a big market in the Middle-East, especially, U.A.E. Write a letter to an insurance company, specifying your business and requesting them to become agents
Your agents are satisfied by your quality of cotton shirts supplied by you to South Africa. However, the packing was poor, and hence some water seeped in during transportation. Draft a letter on
Draft a letter to Promise Traders, Melbourne, from Mumbai, advising them about the dispatch of their goods by sea on a particular date.
Write a letter from an importer requesting his banker to open an irrevocable Letter of Credit in favour of a particular exporter.
Messrs. Edward Brothers, New York, place an order with Harwinder textiles, Ludhiana for a consignment of hosiery. Draft a letter giving instructions for shipment through a particular shipping company
Write a letter to your agent in Indonesia, instructing them to scout for some business in that country and also telling him to scrutinize some documents that your importer there has sent, since they
The Exporter—Durable Mixies (P) Ltd. Ambattur Industrial Estate, Chennai.• Write an enquiry letter from the importer to the exporter.• Give a firm offer to the importer stating the quality and
The Importer—Messrs. National Machines Ltd. 15, Oxford Street. LONDON.S.G.
Your consignment of leather bags to London has got damaged during a voyage. Submit a claim for compensation to the Insurance Company, giving all the necessary details.
Having received a claim for compensation for damage to goods under a marine policy, you have dispatched the surveyor. His report says that the claim is in order and that the insurance company can
Write a letter to the client, intimating him of the maturity of his policy. You have to tell him that he will be receiving a sum of money and that he has to be ready with relevant documents.
Write a letter making a claim on a policy consequent to the death of the assured person.
Your children need a policy that will assure them of security for their future. Write to the Insurance Company.
Your goods are sailing from Chennai to Singapore. They are of a perishable nature.Write to the Insurance Company requesting them for a suitable policy.
You want to insure your life. Write a letter to LIC asking them to send their agent to meet you. Request them to send the different policy options so that you can make an appropriate choice.
Write a letter from a company asking for a marine insurance policy.
An Insurance Company gets a letter from one of its policy holders that their office premises had caught fire and the complete office got destroyed. However, their policy had expired only 1 day
ABC Ltd. has bought a new factory at Gurgaon, near New Delhi. The total estimated investment including machinery etc. is Rs. 55, 00,000/-. Write a letter on their behalf to New India Insurance,
A truck loaded with readymade garments was looted near Mumbai, on its way to Pune. Write a claim letter to the Insurance Company, giving complete details.
A policyholder writes to Life Insurance Company requesting them to sanction him a loan worth Rs. 25,000/- against his Jeevan Suraksha Policy. He needs it to pay for a house loan installment. Write
Write a letter from an insurance company refusing a claim.
As branch manager, write to a client, informing him that because of the cashiers mistake his account has been over-credited with Rs. 50,000/-. Tell him that you are rectifying the error and if you
Write a letter to open a savings account.
You have found that your account statement does not tally with the deposits and withdrawals that you have actually made. Write a letter to your bank bringing this to their notice and asking for a
Write a letter of credit.
One of your clients has requested for a loan against his property. However, according to the rules, you feel that the security is less compare to the amount of loan requested.Write to your client
Your credit card has been stolen along with your wallet. You have already intimated your bank telephonically about the same. Formalize the information by writing to the bank giving full details and
You have applied for a loan against your fixed deposit. Write to your bank giving details and requesting them for an early sanction.
Your customer has applied for a loan to start a new entrepreneurship venture. Write to your head office, recommending his case and requesting them to sanction the loan.
As the Branch Manager of a bank, write to the chief personal manager at your head office, recommending promotion of a dedicated, sincere and deserving employee.
You have a savings account with your local bank in Kolkata. You do not regularly receive 6-monthly statements from them showing your account details as per the agreement. Write a complaint letter.
Write a letter from a big business house that has commenced business in New Delhi.You are to write to a local bank requesting their representative to meet them, as they want to open their corporate
You are a company executive having an account with a foreign bank. You have gotten transferred to Mumbai from Chennai.• Write letter to your bank requesting closing your savings account since you
As the manager of a branch, write a tactful letter to an important customer who is in the habit of overdrawing their account without prior permission and arrangements.
Write a letter from the head office about a complaint received from a customer about the rude behaviour of the officials of your branch. Also draft a reply to the same, apologizing for the incident
You are the branch manager of a very flourishing branch of a well-known bank.Your branch office if in need of redecoration and painting. Write a letter to your head office requesting funds and
Sen & Sons, Kolkata have got an order for a consignment of jute from Bangladesh.They would like to know more before they jump into a business relationship with them. They contact a mutual person Mr.
Messrs. Raju and Sons, Mumbai, have placed an order with you for goods worth Rs.60,000/-. This is on 15 days credit and they have given you a clean bank reference.However, your own sources have found
Your friend is a good and fair businessman. You have got an enquiry about him from someone who is new in the business. Draft a favourable reply to him about your friend.
Inform a customer, that since he has been causing trouble to you for the last few times, you would like to suspend credit trading with him. However, you will be pleased to carry on cash dealings
You have been asked about the paying capacity and attitude of your close business contact. Knowing him, you know he does not pay promptly, till matters become ugly. Write a letter to the enquirer,
You have received a first-time order for goods worth Rs. 5,00,000/- from a new customer. After enquiries you find out that their financial position is not conducive to carry on business. Draft a
A highly placed official in HP has just been transferred to your city. You are the owner of a well-known computer stationery shop. Write to him and offer him credit, in order to get him as a regular
You have got a big order to supply 100 nos. of air conditioners for a newly constructed office. However, you do not have any information on the financial situation of the company. Write a letter
You are a customer who has really harassed your supplier for money. Your payment was outstanding for more than a year and you are paying only after he has served a legal notice on you. Write an
You are a dealer in computers. You have recently installed a high-class computer lab in a college. Your payment does not seem to be coming despite repeated requests. The college authorities however
Compile a letter from the situations below:• A customer has gone bankrupt and owes you an amount of Rs. 2,10,000/-. He is however enclosing an amount of Rs. 70,000/- with the letter. He says that
You are the owner of a ladies gym. One of your rich customers has not paid her yearly subscription overdue for 6 months, though she uses the gym regularly. Write a tactful letter to her, explaining
You have taken on a new customer to whom you sell herbal cosmetic items. Draft a letter to him with the first consignment informing him about your company’s credit terms and when and how he has to
A regular customer of yours has run into financial difficulties and will not be able to pay his dues to you worth Rs. 1,00,000/-. He is the owner of an Air-conditioning servicing agency and has made
You have received a request from a new customer informing you that they have run into financial difficulties in their business. However, they would certainly like to pay your dues. They are
You are the owner of a beauty parlor. You had recently done make-up for a theater group. However, they seem to have forgotten that they owe you money for the services rendered. Draft a letter to
You have a new customer who does not seem to be promising. For his first order itself, he paid after repeated reminders and did not even include interest for nonpayment for 6 months. Write a strong
Your customer in United States, has not paid for his last consignment of cotton garments. The amount is considerable and you have already reminded him to pay.Write a letter to him telling him about
Draft a letter to Messrs. Daulatram & sons, Chennai, who owe you Rs. 2,50,000/-.Tell them that you have already sent them 2 reminders and have still not received any payment or other communication
You have just dispatched furniture worth Rs. 1,00,000/- to a customer who is in the process of furnishing his office. Write a letter to him attaching the statement of accounts to him, and requesting
A letter asking for immediate payment has been sent by mistake to a customer who has already paid and cleared his accounts. Write to him, apologizing for the error.
Your regular customer of stationery items has not paid up his bill for the last 3 months. He however, continues to place orders with you. Write a letter to him, hinting at your urgency of funds and
Write a letter to the editor of a newspaper or magazine about—(a) The recent surge in share prices(b) The ways to catch ticket-less travellers(c) The advantages of rain water harvesting(d) The
Write a circular to your customers announcing the retirement of your senior partner from your book publishing business.
Write a letter to be printed in the newspaper, announcing the opening of a new fastfood restaurant.
Write a circular announcing a clearance sale of your men’s wear store.
Your company has been dealing in skin care products for the last 5 years. Realizing the potential for hair care products, you have decided to diversify into the same area.Write to your interested
Write a letter to the local newspapers requesting them to publish that your company has a new partner and giving details for the same, so that all interested parties will get the information.
Your company has been on a growth spree for the last 5 years. Now you want to diversify into related products and need the money to do so. So you have decided to advertise for a public issue. Write
You had a partnership firm with your brother, dealing in hardware items. Write a letter to your bank, informing him of the sudden demise of your brother and telling him that now his son would be
Draft a letter to your business partners informing them of the opening of your new bank branch to serve another area as your business has grown. Include the address of your new branch.
You are the owner of a medical shop. Due to some problems, you have to move your business premises. Write a letter to all your regular customers informing them about the change and giving your new
Fast foods have come to stay. Your father has just opened an excellent fast food joint, which is focusing on quality food. Write a letter to city colleges inviting them to send their students to try
You have started an excellent dry cleaning facility in your city. Write a sales letter to the housewives in the neighbourhood, informing them of it and requesting them to try it out. Also give them a
As a sales man for credit cards, write a letter on behalf of your bank urging housewives to try out their cards.
You have started a business center. Write a sales letter to schools to induce them so that they can tell their students to do compulsory training at these centers during the summer break.
Draft a letter to obese people inducing them to join a 6-week weight reduction program that you offer at your health center. Tell them that they also have the advantage of learning yoga for free if
Write a sales letter to promote sales for the following—• Laptop for housewives• Speakerphone for a chef• Alarm clock for students• Business hotel for travelling executives• Hair colour
You are to mail sales letters to the following people—• Housewives• Children• Working women The products are—• Books on gardening• Exercise machines• Rechargeable batteries Draft the
You are the owner of a petrol pump, which also has a car servicing facility. Till 2 months ago, it used to be fully booked. Now, because of the bad conduct of an employee your bookings have gone down
A customer has returned a bill stating that he has been charged with goods that he did not buy. Draft the letter, apologizing for the situation and send the corrected bill with it.
You have received a complaint about the bad quality inks that you supplied to a printer. You have sent one of your reputed employees to investigate the situation and have found the complaint
Write a letter complaining to a production unit in your locality to dispose off their waste in the appropriate area and not litter the road.
Write a reply for the above situation.
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