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excellence in business communication

Questions and Answers of Excellence In Business Communication

Write short notes on—(i) Television(ii) Documentaries(iii) Fax machine(iv) Word processor(v) Franking machine Section B
Your friend is not able to get a job as a salesman despite his suitable qualifications.Suggest ways to improve his verbal skills so that he can get the job.
Choose your popular television program on T.V. Turn on the television but keep the volume on zero. Watch for 10 minutes and see if you can understand what is going on from the non-verbal signs. Then
Explain how you can have verbal communication in organizations.
What are the merits and demerits of oral communication?
What is body language? Explain its role in business communication.
On what basis would you choose your method of communication?Section C
Explain some functions of non-verbal communication.
How can gestures play a role in helping communication to become more effective?
How is verbal communication different from non-verbal communication?
What do you understand by gestures?Section B
Write notes on—• Face-to-face communication• Presentation• Non-verbal communication• Silence as a form of communication
Write in detail about vertical communication.
Distinguish between formal and informal communication.
How is grapevine useful in an organization? Draw the different patterns in which it can flow.
Enumerate some disadvantages of the grapevine.Section C
How can you have vertically downward communication?
How does the informal channel complement the formal channel?
What are the limitations of formal communication channels?
How can you have business communication between people on different levels?Section B
Why is it important to communicate vertically upwards?
What is horizontal communication?
What is grapevine?
State whether the following statements are True or False.• Psychological barriers can be overcome by one’s own efforts.• Continuous efforts are required to ensure that communication is
What is over-communication? How can it be a barrier to communication?
What steps can be taken to overcome the common barriers in business communication?
Enumerate five barriers that can hamper effective communication.Section C
What are barriers to communication?
If you were appointed as the CEO of an ailing business what objectives of communication would you take to check the decline in business?
What precautions must a manger take while warning an erring employee?
Write a short note on ‘the art of persuasion.’Section C
Briefly explain ‘objective of communication’.
State whether true or false.• Motivation cannot be achieved through good communication skills.• A warning is given to a superior.• Persuading is easy if you are yourself convinced.• Education
Write short notes on—a. Raising morale as an objective of communication.b. Communication skills as an aid to complaint handling.c. Motivation as an objective of communication.
What are the attributes of communication?
What are the functions of—i. Source ii. Feedback iii. Receiver
In which of the following situations would you say that communication takes place?• A patient explains his ailment to a doctor.• A girl mutters to herself.• Two friends share a secret.• An
What are the various steps in a communication process? Explain with the help of a suitable diagram.
Write 200 words on the importance of communication.
Define communication and elaborate your definition.
Communication is a dynamic process. Explain.Section B
What are the important functions of communication?
How is effective business communication useful to an individual?
Distinguish between internal and external communication.
How is communication important to business?Section C
Communication skills are an essential job requirement. Discuss.
What are the interactions that normally occur between customers and suppliers?Section B
Define business communication.
To access this presentation, visit real-timeupdates.com/ebc13, select Student Assignments, then select Chapter 14, Message 14.B. Download and watch the presentation in slide show mode. After you’ve
To access this presentation, visit real-timeupdates.com/ebc13, select Student Assignments, then select Chapter 14, Message 14.A. Revise the text on these slides to make them more effective for
To access this wiki exercise, visit realtimeupdates.com/ebc13, select Student Assignments, then select Chapter 13, Message 13.B. Follow the instructions for evaluating the existing content and
To access this wiki exercise, visit realtimeupdates.com/ebc13, select Student Assignments, then select Chapter 13, Message 13.A. Follow the instructions for evaluating the existing content and
To access this message, visit real-timeupdates.com/ebc13, select Student Assignments, then select Chapter 11, Message 11.C. Listen to this podcast. Identify at least three ways in which the podcast
To access this podcast exercise, visit real-timeupdates.com/ebc13, select Student Assignments, select Chapter 8 Message 8.C, and listen to this podcast. Identify at least three ways in which the
To access this message, visit real-timeupdates.com/ebc13, click on Student Assignments, and select Chapter 7, Message 7.C. Download and open the document.Using your knowledge of effective writing and
To access this message, visit real-timeupdates.com/ebc13, click on Student Assignments, and select Chapter 7, Message 7.B. Download and open the document. Using the various page, paragraph, and font
You work in marketing for a building company that makes modern homes for young professional couples in your country. It is a tough and competitive market, but you think you have come up with a way of
Research an organization that you would like to work for and either find or imagine a suitable vacancy in the organization.Prepare for an interview for the position you have identified following the
Analyze the strengths and weaknesses of this message, then revise it so that it follows the guidelines in Chapters 5 through 7:As an organization, the North American Personal Motorsports Marketing
Following on from 9-50, you realize that you need to explain in the simplest terms exactly how the new expenses app will work.There are some real-world examples of these types of apps, and you should
Select five business articles from online sources. Develop a resource list, using Appendix B as a guideline.
A/an __________ is a way to label the subject of a tweet so that others can find it more easily.
Many companies now have voice of the customer (VoC) programs to collect and analyze commentary and feedback from customers. The most comprehensive of these programs automatically gather data from
Long sentences are also difficult to write because, even if they are punctuated properly, they can be hard to read since readers often want a pause, and writers need to be aware of this and consider
Employees who take pride in their work are a practically priceless resource for any business. However, pride can sometimes manifest itself in negative ways when employees come under criticism, and
Social media can be a great way to, well, socialize during your college years, but employers are increasingly checking up on the online activities of potential hires to avoid bringing in employees
Colleges and universities are complex organizations that try to optimize results for students while wrestling with budgetary constraints, staffing issues, infrastructure concerns, space limitations,
Studying real-life examples is a great way to get a feel for how various companies communicate with customers and other stakeholders.Your task: With teammates assigned by your instructor, select five
The size limitations of smartphone screens call for a different approach to writing and formatting documents.Your task: On the website of any company that interests you, find a news release (some
Keeping track of deadlines, to-do lists, and other details is a challenge for every professional. You’ve been researching apps to help with this, and you’re intrigued by one called Moo.do.
Every April, your company stages a competition for the sales department called Spring Surge, which awards sales representatives who bring in the most new revenue during the month. The awards are
The following exercises help you improve your knowledge of and power over English grammar, mechanics, and usage. Turn to the Handbook of Grammar, Mechanics, and Usage at the end of this book and
Even the most extensive online stores cannot ensure that every product will always be available to customers.Some online stores will make suggestions of an alternative; others will simply tell the
The following exercises help you improve your knowledge of and power over English grammar, mechanics, and usage. Turn to the Handbook of Grammar, Mechanics, and Usage at the end of this book and
Soccer is by far the most dominant sport across the Middle East. However, there are other sports that reflect the culture and the history of the region that could face extinction.According to the
With more and more consumers and businesses using apps and online services to transfer money and conduct other financial transactions, people are naturally concerned about security.Your task: You
Credit card debt can be a crippling financial burden with myriad side effects, from higher insurance rates to more-expensive loans to difficulty getting a job or a promotion. Unfortunately, credit
Studying abroad for a semester or a year can be a rewarding experience in many ways—improving your language skills, experiencing another culture, making contacts in the international business
A carefully constructed series of tweets can serve as a summary of a blog post, video, or other message or document.Your task: Find any article, podcast, video, or webpage on a business topic that
To most consumer-goods companies, Black Friday is a massive shopping event the day after Thanksgiving, when consumers crowd into stores and retailers hope to see a big sales boost to kick-start the
Twitter updates are a great way to alert people to helpful articles, videos, and other online resources.Your task: Find an online resource (it can be a YouTube video, a PowerPoint presentation, a
Between this chapter and your own experience as a user of social media, you know enough about social media to offer some insights to other business communicators.Your task: Write a script for a two-
How can businesses make use of social networks such as Facebook for business communication?
Why does a personal style of writing on blogs and other social media channels help build stronger relationships with audiences?
A software package your team created last month has just created errors in a client’s files. This was because the client has incompatible file formats. How would you politely convey this to your
Every six months, your organization reviews the procedures it follows as part of a more general review of performance. The slight improvement in sales shown by the review is 3 percent behind target
Requests for recommendations and references are routine messages, so you can organize your message using the __________ approach.
Our company is currently facing a crisis over some negative reports appearing in the local press. Our current PR agency seems ill-equipped to handle this crisis and we are currently looking for a
We read your letter, requesting your deposit refund. We couldn’t figure out why you hadn’t received it, so we talked to our maintenance engineer, as you suggested. He said you had left one of the
Your letter to Kunitake Ando, president of Sony, was forwarded to me because I am the human resources director.In my job as head of HR, I have access to performance reviews for all of the Sony
Rewrite the following sentences so that they are direct and concise. If necessary, break your answer into two sentences.a. Enraptured by the performance of the lead opera singer in the musical, Sir
Analyze the strengths and weaknesses of this message, and then revise it so that it follows this chapter’s guidelines for sharing routine information, including using the direct approach:Those of
Identify someone in your life who has recently accomplished a significant achievement, such as graduating from high school or college, completing a major project, or winning an important professional
In an attempt to streamline the ordering and invoicing process within your organization, all documents are now routinely formatted as read-only and cannot be edited. This is meant to secure the
You work for an import–export business that has, until recently, only offered services to other businesses. Recently, you noticed the opportunity to make full use of shipping containers by offering
The Chartered Management Institute (CMI) is a British organization that supports the development of managers and leaders in organizations of every type. The organization endorses institutions wishing
You work for a business with small offices in eight countries around the world. Meetings are usually facilitated via Skype, but other online communication and collaboration is a problem. Three months
Your organization provides travel assistance for business customers. A regular customer requested that $1,000 in cash and a visa be ready for pick-up at the information desk at the local airport for
When individuals take up a position in an organization, sometimes the organization does not offer the best induction and training for the role offered. This means that the individual must learn how
As a way to give back to the communities in which it does business, your company supports the efforts of the United Way, a global organization that works to improve lives through education, income

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