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excellence in business communication

Questions and Answers of Excellence In Business Communication

Your neighbour has rented out their premises to an office. The place has 20 salesmen who insist on parking their vehicles in front of your gate. This is causing a lot of inconvenience to you and your
You are a car company; selling vehicles through authorized dealers only. Lately, you have found that one of the dealers is not treating customers properly. You have got to know this through some
You have bought a mixie from a reputed company. However, when you opened the sealed packing at home, you found that the main body was cracked. Write a letter to the manufacturer telling him about the
You have got visiting cards printed by a reputed printer of your city. He has however not used the quality of paper that he promised. Write a letter to him, pointing out the anomaly and request him
You are in urgent need of supplies to replenish the depleting stock of handloom cushion covers in your retail outlet. You have written to the manufacturer, but he has not replied. Write another
You have paid Rs. 1500/- for signing an AMC for your air conditioner. However, even after this, the company does not send their representatives and you have to be at their backs to get someone to
Draft a favourable reply from the electricity department.
Your office electricity bill has been on an average totaling up to Rs. 10,000/- p.m.For one particular month, you have found that it has multiplied 5 times over. This not even being the hot summer
Your college had hired a hall for holding their Annual Convocation. After the function, the hall owner complained that a few seats had been damaged and has sent you a bill for the same. Draft a
Draft a reply from Metro water.
In the last month, you have received the same bill from Metro water three times.Write to them informing them of their mistake and request them to be careful in the future.
Draft a reply from the FMCG company, assuring the customer that he will attend to his grievances immediately.
A DVD player, which was ordered by you from your local retailer, has been delivered in a damaged condition. Write to the company, complaining about the retailer and his careless attitude and request
Write a letter to your bank in Chennai, complaining about the rude behaviour of the cashier. Tell him that it was extremely offending and hurt you, especially since you have been a long-standing
A long-standing customer has placed an unusually large order for the supply of bulbs and other electrical fittings for his forthcoming construction site. Write a letter acknowledging the order and
Acknowledge an order placed by a customer who had stopped ordering from you due to your quality problems. He has been brought back by the consistent efforts of the marketing team.
Messrs. Nemachand & Sons have placed an order with a wholesaler of dry fruits for the supply high quality almonds and raisins for a full year. The supply could commence from July 2003 till June 2004.
You are a wholesaler of erasers, based in Hyderabad, and have received an order from a stationery shop in Vishakapatnam, for 12 dozen Rubwite erasers. You do not have them in stock, but can supply
You have received an order for the supply of stationery worth Rs. 5000/- from one of your retailers. But they already owe you Rs. 10,000/- from the past order. Write a letter seeking a settlement of
Maruti Udyog Ltd., has received an order to supply 1 no. ‘Wagon R.’ Write to them and give them the address of the dealer situated nearest to them and request them to contact him directly since
Reply to the letter, accepting the suggestion.
Acknowledge an order of Re. 1.00 Urvashi Soap Cakes. Decline the order and express regret since you have stopped manufacturing the Re.1.00 soap cakes. Suggest them to buy the Rs.2.00 soap cakes
Messrs. Sethu & Sons, Mumbai have placed a large order for ‘Promilk’ baby food, manufactured by you. They are not in a position to pay such a high price for your goods.Write a letter to them,
You are a retailer of footwear. You have placed an order with a manufacturer of school shoes to supply 50 nos. of black school shoes of size 6 within a month. Write a letter on behalf of the
Reply to the above.
You have received an order for toothbrushes of various sizes and colours, but you are unable to execute it in time due to certain internal problems. Write to your customer, who is based in
You are a supplier of writing instruments. A retailer in New Delhi has placed an order with you to supply 10,000 ball pens. He has however forgotten to mention whether he would like blue pens or
The West Watch Corporation, Baroda has received an order from a customer for 100 quartz watches. The order did not specify the colour of the dial and straps, or even the price at which he can buy
Acknowledge the order and express regret to supply it.
You are the purchase in-charge of a college in Chennai. Your institute is organizing an essay contest for students from other colleges. You are required to assess the number of participants and place
Write a letter acknowledging the above order.
You are a retailer based in Mumbai selling raincoats and umbrellas. Before the forthcoming monsoon season, you want o stock up on all sizes of the above goods.You only want them in specific colors.
You are a cable network provider. Write a letter to subscribers who are already the members of an existing cable provider, offering better viewing with lesser payment.
Offer to supply computer stationery at attractive rates for a period of one year for an office.
Quote attractive terms and conditions for maintenance of the garden of a big industrial complex.
Offer to provide your lunch delivery services for an office with twenty-five managers.Write out the reply also.
Make an offer to a hospital to supply the fruits and vegetables for their kitchen for a period of one year.
Draft a favourable reply to the above letter.
Make an offer to be the DJ for New Year eve at a corporate party.
Make an offer to a college about your package deal for a department excursion for thirty students leaving station for four days.
Write a letter on behalf of garden agencies, Patna to Householders, Kolkota, asking for their quotations of prices for their gardening equipment. Also enquire about the concessions and mode of
You are the managing director of a company in Bangalore, dealing with computer blank CD’s. Draft a reply to an enquirer in Nainital, furnishing quotations for your range of varieties.
Draft a letter to confirm a ladies handbag quotation sent earlier on telephone, expanding the quote and making the order ‘firm.’
Make an unsolicited offer to an office offering computer printer cartridges of all types.
You have received a request for a quotation for supply of examination answer sheets from a school that often asks for a quotation from you but takes material only from his regular supplier. Write a
Invite Décor experts to submit a quotation for carrying out renovation and beautification work for your corporate office. They are to submit their plans and quote for the job. Tell them that you
You have seen an advertisement on television, for an office-jogging machine that assures fitness for employees. Write a letter to the manufacturer enquiring details about the same, as you are
Draft a letter confirming an order given on the phone. Give the final sales value and enclose an order form.
You have received an order to supply steel, office furniture immediately, within 2 weeks. Draft a reply that you will only be able to supply a part of the order, since the other half of the items are
Your class has to go for an outstation tour. Write letter to a reputed tour operator to come and meet you and offer the best possible package.
You are organizing the silver jubilee celebrations for your hospital. Since you are looking after the catering, write a letter to the caterer asking him to quote his best possible rates and to come
Invite an advertising agency to quote their best rates for designing a marketing campaign for a new menswear showroom to be launched in the same city only.
A school library intends to buy notice boards and magazine display racks. Draft a letter from the school Principal asking Saturn Displays from the catalogue with prices.The letter should stress that
Write a letter from Messers. PPO Ltd. accepting the offer and requesting the supply an installation of 10 Gensets.
Write a letter from Kabir Generators Ltd., Bangalore to Messers. PPO Ltd., Bangalore giving a quotation for the supply of generator sets. Emphasize in your letter the installation service, after
Enquire from your suppliers about the price and time of delivery of a type of embroidery thread that you need. Also ask them if they have a minimum order quantity.
Draft a reply to the same.
You are a shopkeeper selling ladies readymade garments. Write letter to a supplier based in Mumbai asking him for his catalogue mentioning the styles, prices and colours.
What are the details that are to be included while floating a tender?
When is a tender notice warranted?
Cut out 6 ‘TENDERS’ from the newspaper and paste them in your Business Communication notebook. Compare and contrast them. Then try to write a tender notice yourself.
Read your favourite author’s novel. Try to write a book review and compare it with the book review of the same novel, which has been published.
Pick out your favourite film star. Read an article about him/her and write an article review.
Choose a sports magazine. Find out if there is any article describing the life and achievements of any sportsperson, read it thoroughly. Then do an article review.
Take a news magazine e.g., ‘India Today’, ‘The Week’, etc. Browse and pick any article that you like and can understand. Read it fully and then write an article review. Remember, the review
What is the function performed by office notes?
Under which circumstances do you use office orders in business communication?
When do you use office circulars?Section B
What are the advantages of a memo?
Police harassment has been reported from the women’s jail. Do an inspection and find out relevant information that you can use to write your report. The report must highlight the reasons for the
The college library has to be made more students friendly. Survey the reason and write report to the librarian.
The customers of a reputed courier company have started lodging a lot of complaints since the last 2 months; about their documents being tampered with during transit.Write report listing the reasons
You are a student Council president. You have to write report on the activities that took place in your college during the academic year.
The results of the university have been declining for the last 2 years. As the Vice Chancellor, commission a group to find out the reasons and write a report.
Parle has decided to set up a new fruit processing plant at Allahabad to use the locally produced guavas. Examine the possibility and write a feasibility report.
There has been a rising of interest amongst rural women towards small businesses.Write a report on why the trend is changing and present it to the bank authorities that will use it to sanction loans.
As the sports coordinator of a school, you are asked by the school Principal to present a report to her about the declining interest of students in the games period.
A company wants to manufacture another new brand of coconut oil. Before manufacturing, he wants a report on the coconut oil market in Tamil Nadu, Andhra Pradesh and Karnataka. Write the report.
There has been some unrest amongst the employees of a multinational company.After initial enquiries the management has come to know that the workers have innumerable issues, because of which they are
You have received an enquiry about your best Sales Manager. Draft a reference letter for him.
A lady has worked efficiently with you for the past 5 years as a sales representative.She has now decided to move abroad, as her husband has got transferred. Draft a testimonial for her that she can
Draft an open testimonial for your telephone operator, who is applying for the post of a receptionist in a larger office.
What are the situations in which we use a reference letter?
What is a testimonial? When is it used?
Your marketing executive has gone on a maternity leave. Appoint a replacement for her for the period of 3 months.
Write an appointment letter for a hospital nurse to be appointed for a temporary assignment only.
You have appointed a secretary to help you in your duties. Draft an appointment letter.
Draft a letter intimating the appointment to a person who has been appointed for the post of an accountant in your office.
Draft an application to Agmark (P) Ltd, Chennai, for the post of a lady receptionistcum-typist-cum-telephone operator, specially emphasizing your good command over English, your knowledge of the job
Draft an application letter for the post of a Chief Accountant in a large export organization.
Draft an application in response to the following advertisement: “Wanted sales representative, willing to travel extensively in Northern India to sell space for our monthly financial magazine.
What is the difference between solicited and unsolicited applications?
Should we follow the principles of effective communication while writing an application? Why?
What points must be kept in mind while writing an application letter?
What is an Application Blank?
Write out your résumé, keeping in mind all the essential details that have to be included.
What points should we keep in mind while planning out our résumé?
Why do we need to write a résumé?
What type of community do I enjoy working in?
What type of an organization or industry do I want to work for?

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