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managing human resources

Questions and Answers of Managing Human Resources

Provide historical perspectives of racism in the United States
Provide sociological theoretical perspectives of race
Explain the distinctions between race and ethnicity
Identify emerging trends and perspectives in organizational culture
Explain leadership and management’s role in ensuring a culture that is inclusive
Explain the affective nature of exclusion in the workplace
Explain how the organization’s culture can convey a message of exclusion
Recognize the varying perspectives of organizational culture
Think critically and strategically about current and emerging workforce diversity trends, issues, and concerns and their role in managing and leveraging them in the 21st century
Describe the characteristics of organizations that are equipped to embrace and manage current and emerging workforce diversity trends, issues, and concerns
Describe the circumstances and ways in which current and emerging workforce diversity trends, issues, and concerns should to be addressed by organizations
Describe practical strategies that can be used to effectively manage and leverage these workplace organizational ills
Describe current and emerging workforce diversity trends, issues, and concerns
Explain why students and practitioners in the 21st century should study the practice of workforce diversity
Describe The Trends in the Mandating, Managing, and Leveraging Diversity in the Workforce Framework 1954–2014 by Scott(2014)
Explain the ways in which equal opportunities for minorities and women have improved, remained unchanged, or declined in the Unites States since the Affirmative Action and Civil Rights eras
Describe the dynamics and dimensions of monolithic, plural, and multicultural organizations
Explain how the histories of human diversity and workforce diversity have influenced the practice of workforce diversity to date
Describe key historical government legislations that have helped shape the practice of workforce diversity and direct related human resource development and human resource management decision making
Explain the reasons why it is important to know the history of human diversity and workforce diversity in the United States
Define diversity in the workforce/workforce diversity, diversity, human diversity, and what workforce diversity is not
What is the most useful idea you picked up from this chapter about either conducting a job campaign or managing your career? Explain your reasoning.
Which sport or pastime in addition to golf do you think would be useful for building a professional network? Why?
Suppose that a person has 6,000 followers on Twitter;how might he or she capitalize on this fact in a job search or in career advancement?
How does talent and expertise contribute to career advancement?
Give an example from your own life in which you behaved as if you were a proactive personality.
Imagine that you are friends with a 24-year-old NBA or WNBA player who has to quit playing professional basketball because of injuries to both knees. What advice would you offer this person to
To what extent do you think it is still realistic for a person in his or her early twenties to join a large company and stay employed there for 40 or more years? Explain your reasoning.
In what ways might video résumés both help and hinder a company to attain the goal of having a diverse workforce?
With all the emphasis on online job hunting, how do you demonstrate that you have effective interpersonal skills?
During a labor shortage (when there are more positions open than qualified applicants), why is it still important to have good job search skills?
With millions of workers making regular use of smartphones throughout the world, why hasn’t productivity in organizations taken a dramatic leap forward?
An increasing number of professional workers take their smartphones and laptop computers to bed so they can respond to e-mails, make phone calls, and do other work whenever they want. What do you see
Use the information in this chapter to explain how a person might be well organized, yet still not get very far in his or her career.
Identify a work-related skill you have that would be likely to improve substantially with deliberate practice .
Executives at Toyota, among many other Japanese companies, emphasize that clean work areas in the factory enhance productivity. What might explain this relationship between cleanliness and
Provide an example from your own or somebody else’s life of how having a major goal in life can help a person be better organized.
Give an example of adverse interaction with a customer that you have personally experienced, or that you have witnessed. What could the worker have done to decrease some of the stress in the
Why might it be true that people who love their work live much longer than people who retire early because they dislike working?
What decision of ethical consequence have you made in the last year that you would not mind having publicly disclosed?
Check out the Web sites of a couple of major business corporations. What conclusion do you reach about whether an environmentally conscious (or green)person would fit in those companies?
Based on your knowledge of human behavior, why do professional codes of conduct—such as those for doctors, paralegals, and realtors—not prevent all unethical behavior on the part of members?
In recent years several CEOs at major companies have been forced to resign after it was discovered that they faked at least one college degree on their résumé.What is your opinion of the fairness
Provide an example of an action in business that might be unethical but not illegal.
What evidence can you present that coworkers or fellow students really care if you behave ethically?
What is your opinion of the ethics of using the wi-fi access of other people, including business firms when you are not a customer, without asking permission?
Assume that you are walking by a lake and you witness a person throwing a few plastic bottles into the water. How would you deal with the situation?
What possible conficts of interest do you see when a manager and subordinate become Facebook friends?
How effective is the principle “the customer is always right” when dealing with dissatisfied customers?
Imagine yourself as a marketing and sales executive at a company that sold to other business firms. What would a large customer have to do before you took the initiative to end your relationship with
If it is really true that industrial customers tend to purchase from people they like, how might a sales representative capitalize on this fact using a couple of ideas from this chapter?
See if you can find an example of providing a customer so much information that it is difficult for the customer to make the purchase. How might the buying process be simplified?
What is your opinion of the impact of automated voice systems on customer service? (We refer to the use of computerized voices to replace interaction with a live company representative.) Offer at
A couple walks into the showroom of a home developer with hundreds of homes for sale and asks about what type of home they should purchase. Describe how you might identify customer needs in this
Assume that a customer at one restaurant of a wellknown restaurant chain is served stale bread. How fair would it be for that customer to post an angry tweet about the incident?
Suppose your employer provides a service that customers desperately need, such as payday loans or prescription medication. Explain whether it would still be necessary to apply principles of customer
Why might the study of organizational politics seem more relevant to people with at least several years of work experience than to career beginners?
In what way might being politically incorrect be a political blunder?
Give an example of a microinequity that you have been subjected to, or that you observed happen to another person. Explain why the incident is a microinequity.
It has been observed that corporate employees who work mostly from their homes or other remote locations often put more effort into building their networks than people who work in a traditional
Identify three jobs in which you think practicing good business etiquette would be extremely important.
It has often been observed that building relationships with people increases in importance at higher levels of management responsibility. Why might this be true?
Remember the leader–member exchange theory from Chapter 10 about leadership? What steps could you take to become part of your boss’s in-group?
In what way might organizational citizenship behavior be part of playing office politics?
How might humor help you deal with the repulsive type of difficult person? Supply an example of a witty comment you might use.
Suppose an employee notices that a water main has broken in the company parking lot, and shrugs off the incident without reporting the problem. Why should this individual’s lack of action be
What might be a problem in relying heavily on“FAQs” (frequently asked questions) to help in training employees?
Many career-minded workers today hire their own coach, much like a personal trainer for solving job problems and advancing. Explain whether you would be willing to invest money to hire a business
Describe any constructive advice you have received from anybody who has coached you. What was the impact of this advice?
What satisfaction might you derive from coaching a coworker who capitalized on your suggestions to attain higher job performance?
Suppose one of your mentors is a highly-placed professional in his or her field. Explain whether you would you send that person tweets asking for career advice.
What is your opinion of the potential effectiveness of the buddy system in your career?
How might cultural differences affect the valence ratings in Skill-Building Exercise 11-3 ?
How would you identify a reward for which you have a strong valence? And why would that information be useful to you?
How might a person’s high standing on any of the personality traits described in Chapter 2 personality traits be related to how easy it would be to motivate that person?
Answer question 6 for entry-level service workers, such as supermarket cashiers.
Identify several factors in Figure 11-1 that you think would be particularly effective in motivating managers and professional-level workers. Explain your reasoning.
What evidence can you suggest that some people prefer exciting and interesting work over exceptional financial rewards?
Suppose a worker is much more interested in personal and family life than performing well or getting promoted.What approach might the worker’s supervisor use to motivate him or her toward high
If people are already paid by their employer to carry out a job, why should it still be important for somebody to motivate them?
Assume that a student obtains a part-time job as an assistant store manager. What can this person do to capitalize on this position for developing his or her leadership potential?
How might a person in a highly specialized field, such as information technology or accounting, achieve broad experience in order to qualify for a leadership position?
What might be the reason that small gestures such as saying “thank you” and writing notes of appreciation contribute to a leader’s effectiveness?
What is your impression of the usefullness of storytelling for being an effective leader?
What can you do this week to increase your charisma?
Why does a leader need good emotional intelligence?Shouldn’t a leader be a take-charge person focused on obtaining results like making money or building a brand?
How can a person demonstrate to others in the company that he or she is trustworthy enough to be considered for a leadership position?
The average age of CEOs is declining; however, what would you regard as the minimum age acceptable for a man or woman to be the CEO of a company of over 100,000 employees? Explain your reasoning.
A few years ago, the Boeing Company appointed Ray Conner as the senior vice president of sales and customer support for the commerical airline division.Conner, who previously managed the company’s
People who were voted “most likely to succeed” in high school are frequently found in leadership positions later in life. What explanation can you offer for these predictions about success so
The vast majority of working people know that sexual harassment is both illegal and immoral. Why then is sexual harassment of both types so widely practiced in the workplace?
Sexual harassment involves an unwanted sexual advance, and people at work have many different interpretations of an “unwanted sexual advance,”including asking a coworker to join you for lunch. So
Suppose you believed that your workload was unreasonable, but you otherwise enjoyed working for your manager and your employer. Which approach to negotiation might you take to deal with the work
Visualize yourself buying a vehicle of your choice.Which negotiating technique (or techniques) would you be most likely to use?
How might a student use cognitive restructuring to get over the anger of having received a low grade in a course?
Have you ever attempted to disarm the opposition?How effective was the tactic?
Luke and Lucy are a married couple both conducting a job search after graduation. Luke receives an job offer located in Anchorage, Alaska, whereas Lucy receives an job offer in Honolulu, Hawaii; they
What are the disadvantages of having an accommodative style of handling conflict?
Suppose someone finds out that a coworker has an enormous collection of violent video games, leading the first person to conclude that the coworker is potentially violent. Describe whether you think
Several large companies dismiss each year the 5 percent of their workforce receiving the lowest performance evaluations. What kind of conflicts do you think this practice leads to?

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