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managing human resources

Questions and Answers of Managing Human Resources

Many people speak loudly to other people who are deaf, blind, and those who speak a different language.Based on the information presented in this chapter, what mistakes are these people making?
The cultural bloopers presented in Skill-Building Exercise 8-2 all dealt with errors people make in regard to people who are not American. Give an example of a cultural blooper a person from another
If you were a supervisor, how would you deal with a group member who had a very low acceptance of power and authority?
How useful is the adage “When in Rome, do as the Romans do” for someone who wants to work in another country for a while?
The majority of people under age 45 in the United States grew up being educated with, participating in sports with, and working with people from other cultures and demographic groups. To what extent
What have you personally observed about Asians and Asian-Americans being less likely to ask for social support when they are facing a difficult problem?
A working couple visited a childcare center seeking childcare services five days a week for their threeyear-old daughter. When the couple observed that one of the childcare workers was a man in his
Some companies, such as Singapore Airlines, make a deliberate effort for all customer-contact personnel to be of the same ethnic group (Singapore natives). How is this practice justified in an era of
What can you do this week to sharpen your crosscultural skills?
What One Thing could you do this month to make your school or workplace more inclusive?
What annoys you the most about how some people conduct themselves in problem-solving meetings of any type? What changes in their behavior would you recommend?
How might groupthink (described in Chapter 6 ) interfere with the quality of decisions made in a group?
How can a team leader apply collaborative software to help the group become more productive?
How would you deal with a suggestion made during a brainstorming group that you thought was outrageously stupid?
Identify two work-related problems for which the nominal group technique is particularly well suited.
What is your opinion of the importance of the physical setting (such as sunlight and refreshments) for stimulating creative thinking during brainstorming?
Identify several problems on or off the job for which you think brainstorming would be effective.
Give an example of how knowledge of the team member roles presented in Chapter 6 could help you be a better contributor to group problem solving.
Which personality characteristics described in Chapter 2 do you think would help a person be naturally effective in group problem solving?
Many successful entrepreneurs, including the late Steve Jobs at Apple Corporation, made most of the big product decisions by themselves. So why should you worry about developing skills in group
In this age of advanced communication technology, why bother having face-to-face problem-solving groups?
How can a person achieve individual recognition, yet still be a team player?
A number of companies have sent employees to a team-building exercise in which they prepare a gourmet meal. Why would preparing a gourmet meal help build teamwork?
Many retail companies, banks, and medical offices require customer-contact employees to wear the same uniform. In what ways might these uniforms enhance teamwork?
Assume that you are a team member. What percentage of your pay would you be willing to have based on a group reward? Explain your reasoning.
How can the monitor-evaluator role backfire for a person?
How do team members know when they have achieved synergy?
Many futurists have predicted that soon most work will be conducted remotely (such as from homes, coffee shops, and co-working sites), with a minority of people working in company offices. What
Identify a few experiences most people have in high school and post-secondary school that make working in teams a natural experience for them.
What do executives really mean when they say that“business is a team sport”?
What could you possibly do to use YouTube to demonstrate to others that you have good interpersonal skills?
How might a person who telecommutes four days a week demonstrate to management that he or she has good interpersonal skills?
Give an example of one of the best displays of interpersonal skills you have seen in a PowerPoint presentation by one of your professors.
Imagine that you are attending an in-person meeting as your favorite sports team is playing a championship game in a different time zone. Explain whether you would take a quick peek at the score from
What should a person who is invited for a webcam job interview do if he or she does not feel telegenic (photogenic on TV) to perform well in such an interview?
Your author posted a message on the White House Web site in 2013, suggesting that the government conduct a nationwide charity drive to help reduce the federal debt. Two months later, President Barack
Assume that you send some useful information to a coworker , and he or she sends back an e-mail message or text thanking you. How important is it that you send back a reply that he or she is welcome?
Assume that you send an instant message to the company CEO stating that you enjoy working for the company.Explain whether you think the CEO is obliged to respond immediately, or at all, to your
You and a coworker are having a work-related conversation, seated on a bench outside the office building during your lunch break. Your friend’s smartphone rings; he notices from the number that the
Suppose your manager does not listen to your suggestions for job improvements. How would you metacommunicate to deal with this problem?
Assuming that you are a good listener, would you put this observation under the skills section in your job résumé? Why or why not?
Professional listeners such as counselors, psychotherapists, and life coaches often say that they are exhausted after a day of listening. Why might listening be exhausting?
Should a person use power words when he or she is not in a powerful job? Explain.
In what way might you have ever experienced information overload? What did you do, or what are you doing, to cope with the situation?
What type of voice quality do you think would be effective in most work situations?
Identify several suggestions about communication contained in this chapter that you think are particularly important in communicating with deaf and hard-of-hearing coworkers.
What is your opinion on the importance of face-to-face communication in the business world of today? For example, with all the new communication technology tools, is it still important to have
Interview a person whom you perceive to have a successful career. Ask that person to describe how he or she developed high self-esteem. Be prepared to discuss your findings in class.
What is it about success in public speaking that tends to boost the self-confidence of the public speaker?
Many pharmaceutical firms actively recruit cheerleaders as sales representatives to call on doctors to recommend their brand of prescription drugs. The firms in question say that cheerleaders make
In what way does your program of studies contribute to building your self-esteem and self-confidence?
What positive self-talk can you use after you have failed on a major assignment?
Why is self-confidence considered to be so important for being an effective leader?
The criticism is often heard that the American emphasis on building the self-esteem of children has resulted in a generation of young adults who expect to be strongly praised by their bosses, no
Why are people with high self-esteem to the point of being a narcissist often disliked by many other people?
A study by economists indicated that workers with higher levels of self-esteem tended to be more productive. What would be an explanation for this finding?
Why does holding an important job contribute to a person’s self-esteem?
Which aspect of personality, cognitive ability, or values would best help explain why so many actors, actresses, sports figures, politicans, and business executives damage their careers through such
How could you use the concept of multiple intelligences to raise the self-esteem of people who did not consider themselves to be very smart?
Which of the seven components of traditional intelligence represents your best mental aptitude? What is your evidence?
Imagine yourself going about your job in your field, or intended field. Give an example of how you might use the five primary senses of touch, sight, sound, smell, and taste to gather information.
Identify two business occupations for which a high propensity for risk taking and thrill seeking would be an asset. Also, identify two business occupations for which risk taking and thrill seeking
Identify three job situations (or entire jobs) in which being pessimistic might be an asset.
Identify three job situations (or entire jobs) in which being optimistic might be an asset.
Suppose you found out from a reliable source that a coworker of yours is a high self-monitor. What precautions(if any) would you take in dealing with that person?
Provide an example of how you have successfully taken into account individual differences in dealing with people. In what way did your approach make a difference in the outcome of the interaction
How might interpersonal skills contribute to Betty Lou attaining her goals?
What suggestions can you offer Betty Lou to improve her goal statement?
If you were Garth, what would you tell Betty Lou about her goals without hurting her feelings?
What would you recommend that Tyler do to obtain feedback on his needs for development?
To what extent do you think Isabella and Noah were being rude toward Tyler?
What developmental needs does Tyler appear to have?
Give an example of how a small-business owner needs good interpersonal skills to survive.
Based on what you have learned so far in this book, and your own intuition, how would you respond to the statement, “You can’t learn how to get along with people from reading a book”?
A statement frequently made in business is, “If you are obnoxious, you need to be very talented to succeed.”How does this conclusion relate to the learning of interpersonal skills?
How could doing a thorough job on Self-Assessment Quiz 1-1 have a major impact on a person’s career?
How does a person know whether or not the feedback he or she receives from another person is accurate?
Why are interpersonal skills very important for job seekers when there is a shortage of good jobs open in their field?
Identify a developmental need related to interpersonal relations of the current president of the United States.How did you reach this conclusion about the president?
In your opinion, do supervisors of entry-level workers rely more on soft skills or hard skills to accomplish their work?
Your friend says, “I’m such a great techie that I don’t have to worry about interpersonal skills.” What advice do you have for your techie friend?
Identify a handful of career-enhancing strategies and tactics you intend to use.
Acquire new insights into conducting a job search, including writing an impressive cover letter, preparing a résumé, and being interviewed.
Pinpoint potential time wasters that drain your productivity.
Identify work habits and skills that will enhance your productivity.
Identify attitudes and values that will enhance your productivity.
Reduce any tendencies you might have toward procrastination.
Manage your own stress effectively.
Describe personality factors and job factors that contribute to stress.
Explain many of the symptoms and consequences of stress, including burnout.
Use a systematic method for making ethical decisions and behaving ethically.
Identify job situations that often present ethical dilemmas.
Describe why being ethical is not easy.
Recognize the importance of ethical behavior for establishing good interpersonal relationships in organizations.
Have a plan to manage customer dissatisfaction effectively..
Create bonds with present or future customers.
Enhance your ability to satisfy customers by using general principles of customer satisfaction.
Avoid committing political blunders.
Implement political techniques for building relationships with coworkers and other work associates.
Implement political techniques for building relationships with managers and other key people.

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