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principles of organizational behavior

Questions and Answers of Principles Of Organizational Behavior

How can the supervisor deal with this type of conflict? Be specific in your answer.LO.1
Why might the administrator's staff be opposed to this new idea of a master plan with carefully defined objectives?LO.1
What will the administrator have to do at each step of the changing process: unfreeze, change, and refreeze? Be explicit in your answer.LO.1
With which of these three steps do you think the administrator will have the greatest difficulty?Why?LO.1
How does the communication process work? Put it in your own words.LO.1
Many communication theorists believe that of the three types of formal commu- nication channels-downward, upward, and horizontal-upward receives the least emphasis from management. Do you think this
What are some of the most likely causes for grapevine activity?LO.1
In what way can the grapevine be of value to the manager?LO.1
What role do kinesics, proxemics, and paralanguage play in nonverbal commu- nication? In your answer, be sure to define each term.LO.1
Why do most managers prefer oral com- munication to written communication?LO.1
In what way is perception a barrier to communication?LO.1
What is meant by the term semantics, and how is it a communication barrier?LO.1
Why might large organizations with many hierarchical levels have more com- munication problems than small ones with only a few levels?LO.1
Is there any way to avoid inference- observation problems in communication Explain.LO.1
What are some of the dos and don'ts of face-to-face communication?LO.1
Some people believe that effective com munication is simply a case of empathiz ing with the other person. What is the logic behind this statement? Do you agree or disagree with this statement?LO.1
Why is an understanding of nonverbal communication so unpleasant to manag- ers? Explain.LO.1
Why are many managers ineffective lis- teners? Explain.LO.1
How do each of the following listening styles work: directing, judgmental, prob- ing, smoothing, active? Compare and contrast each.LO.1
How do rumors such as the one described in this case get started? Explain.LO.1
Do you think that these rumors will die by themselves, or would you suggest that Pat take some action? Explain your reasoning.LO.1
If Pat does decide to take some action, what should he do? Be complete in your answer.LO.1
What barriers to communication exist in this firm? Describe them.LO.1
Exactly what did the manager mean about the workers exaggerating the situation? Do you agree or disagree with this statement? Explain.LO.1
How can the situation now be straightened out?Give your recommendations.LO.1
"I'm sorry I'm late. The bus came by early today and I missed it and had to wait half an hour for another."a. You better start getting here on time.b. You should have gotten to the bus stop
"I don't know when I'm going to get to that special report for the boss. I'm already swamped with work."a. You ought to tell the boss to give you some assistance.b. You sound concerned about your
"Salary recommendations are to be forwarded up the line by next week. I wonder if I should talk to the boss again to be sure she remembers all the good things I did this year."a. Does she often
"I'm beat. I don't think I can get anything else done today."a. It happens to all of us. You can do that stuff tomorrow.b. Sit down and rest. You'll feel better later on.c. You sound exhausted.d. You
"The president asked me to make a special report to the board but I don't think there's enough time to work up a detailed presentation."a. You sound nervous about the assignment.b. Haven't you done
"I hear that top management is going to cut our work force by 20 percent. I hope I won't be laid off."a. Don't worry about it. It's probably just a rumor.b. Maybe you ought to consider sending out
"Nuts! I've just been scheduled to go to Chicago on Friday. This is the third weekend in a row that I'll be away from my family."a. You ought to learn to say no to the bossb. Is going on the road a
"I'm delighted over my promotion. However, I'm concerned about whether I have the ability to do the job well.a. What do you want me to do about it?b. I'm sure you wouldn't have been promoted if you
"Performance evaluation time is always a difficult one for me. I'd like to give everyone a good rating but I know it's not possible."a. Don't worry. We all feel that way.b. Just do the best you
"I've talked to Anne three times about getting her monthly cost control report in one time. This weqk she was late again."a. Does her tardiness upset you?b. When did all of this start?c. I'm sure
"George is my best worker but he's been late for the fifth day in a row and that calls for a formal reprimand. Gosh, I hate to do this!"a. Listen, just follow the rules and let the chips fall where
"I'd sure like to hire that woman I interviewed today, but she wants 10 percent more than my budget allows. And you know how the boss is about staying within the budget."a. So what? If she doesn't
"If I take this promotion, I'll have to move to Buffalo. If I turn it down, I may not get another for five years."a. What's wrong with going to Buffalo?b. I'm sure whatever decision you make will be
"Ted is griping again about work assignments. It seems to me that the only time he drops by my office is to lodge another complaint."a. I'm sure he only comes by because he feels you really care
"That stock clerk I fired last week is threatening to sue us for job discrimination. The company attorney wants to see me in his office after lunch. I wonder how serious this situation is."a. You
A. Looking back on my average day, I usually work at a hectic pace.B. Looking back on my average day, I usually work at a relaxed pace. True/False
A. I really hate days off. It means I don't get to do any job-related work.B. I enjoy days off. Getting away from the job is really relaxing. True/False
A. I like fighting a deadline. It's one way I'm assured of getting the work done.B. I seldom have to fight deadlines. I pace myself so everything gets done on time. True/False
A. My primary satisfaction comes from my work.B. My work is personally rewarding, but I also enjoy sports, social gatherings, time with family and friends, and so on. True/False
A. I talk fast. Few people can say more in a minute or two than I can.B. I talk at a moderate rate. This is more than adequate to convey what I have to say. True/False
A. I set very high standards for myself, and if I don't get things done according to my plan, I become quite upset. B. I establish a reasonable amount of work, and if I get it done, I am happy. I
A. When I play games, I play to win. It doesn't matter against whom I'm playing young kids, novices, people less alert than I am to the rules and shortcuts-I want to emerge on top. B. I enjoy playing
A. When I listen to people who are slow in speaking or who make their point in a roundabout fashion, I find myself wanting to complete the conversation for them or just walk away. They bore me. B.
A. When I have to eat, I eat very fast. I know it may not be very good for my health, but by eating fast I can more quickly get back to other activities such as working.B. When I eat I like to take
A. When I stop to think about it, I am always in a hurry even when I don't have to be.B. I seldom rush anywhere. I try to plan my daily calendar so that I know where I am supposed to be going and can
A. I often try to do two things at the same time. Sure it takes some getting used to, but I find that if I do things this way, I increase my output by almost 100 percent.B. I concentrate on doing one
A. Even though I don't usually show it, I find that I'm often angry and upset at the way people behave and things get done. I know there is no sense getting angry, but underneath, I feel that way.B.
A. Waiting makes me nervous. When I do wait, I find myself biting my nails, tapping my feet, scribbling on a pad, or doing something to pass the time.B. I do not enjoy waiting, but when it is
A. I measure progress in terms of time and performance. For example, when I am given an assignment, I write down what I am to do and break it into time periods. Then I monitor progress closely. If I
A. When I go to bed, I cannot wait until morning so that I can get going again.B. When I go to bed, I try to get a good night's sleep without thinking about what I'll be doing first thing the next
A. I want people to respect me for what I do. Praise for my accomplishments is important.B. I want people to respect me for who I am. Even if I'm only an average worker, I'm entitled to respect.
A. I often find myself scheduling more and more work in less and less time.B. I set goals for myself and when they are accomplished, I sit back and relax. True/False
A. When I speak I tend to overemphasize key words and speed up the delivery of the last few words in a sentence.B. When I speak I tend to talk at an evenly paced, moderate speed throughout.
A. When I engage in conversation, I find myself changing the topic to subjects that interest me. If I have to wait for a chance to talk, I pretend to listen while thinking of what I am going to say
A. I wear myself out by doing too much. Yet I enjoy it. When I fall into bed totally exhausted, this is a sign of a good day's work.B. I seldom wear myself out. If something does not get done today,
How does prescriptive decision theory differ from descriptive decision theory?LO.1
How can you tell if a decision is rational or not? Explain, including in your answer a definition of the word rational.LO.1
Many people use the econologic model rather than the bounded rationality model in describing the decision-making process. Why is this so?LO.1
What are the major shortcomings of the econologic model? Describe them.LO.1
What are the basic decision-making steps in the bounded rationality model? Identify them.LO.1
Why do most decision makers fail to carry out opportunistic surveillance?Explain.LO.1
How does satisficing behavior influence the average decision maker's behavior?Give an example in your answer.LO.1
In what way have Cyert, March, and Clarkson helped validate the accuracy of the bounded rationality model? Explain.LO.1
How do people tend to deal with cognitive dissonance? Give an illustration.LO.1
Why is it true that, regardless of their initial goals, people often become more conservative as the complexity of a situation increases?LO.1
In what way is subjective rationality always present in the decision-making process? Cite an example in your answer.LO.1
In a rationalization model of decisionmaking behavior, what role is played by the confirmation candidate? Where does the implicit favorite enter the process?Explain.LO.1
When we talked about organizational decision making, we are likely to find the econologic model gaining over the bounded rationality model in terms of descriptive accuracy. What is meant by this
How do sensation types go about gathering information. How do intuition types do so?LO.1
How do thinking types go about evaluating data? How do feeling types go about evaluating data?LO.1
Using the four types of functions described in the above two answers, what basic decision-style combinations are there?LO.1
How do decision makers who are leftbrain dominant differ from those who are right-brain dominant? Compare and contrast the two.LO.1
Is there any link between decision styles and left-hemisphere and right-hemisphere domination? Explain your answer.LO.1
Was Chefs decision rational?LO.1
Is the decision best described by an econologic or a bounded rationality model?LO.1
How did the concept of satisficing behavior enter into the decision? Explain.LO.1
Are any of Mary's comments to the advisor accurate?Explain.LO.1
Describe Mary's decision-making process, bringing the concepts of implicit favorite and confirmation candidate into your discussion.LO.1
Assuming Mary intended all along to take the job with the large national firm, why did she still go ahead and have interviews with the other companies?LO.1
When you solve problems, your basic approach is:a. logical, rationalb. intuitive LO.1
If you were able to write books, which type would you prefer to write:a. fictionb. nonfiction LO.1
When you read, you read for:a. main ideasb. specific facts and details LO.1
Which of these types of stories do you most like to read:a. realisticb. fantasy LO.1
When you study or read:a. you listen to music on the radiob. you must have silence LO.1
How do you prefer to learn?a. through ordering and planningb. through free exploration
How do you like to organize things?a. sequentiallyb. in terms of relationships LO.1
Which of these statements best describes you:a. almost no mood changesb. frequent mood changes LO.1
Do you enjoy clowning around?a. yesb. no LO.1
How would you describe yourself?a. generally conformingb. generally nonconforming LO.1
Are you absentminded?a. frequentlyb. virtually never LO.1
What types of assignments do you like best?a. well structuredb. open-ended LO.1
Which is most preferable to you?a. producing ideasb. drawing conclusions LO.1
Which is the most fun for you?a. dreamingb. planning realistically LO.1
Which of these would be most exciting for you?a. inventing something newb. improving on something already in existence LO.1
What type of stories do you prefer?a. actionb. mystery LO.1

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