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business
understanding cross cultural management

Questions and Answers of Understanding Cross Cultural Management

15. Describe how a company might assess the business value delivered by an outsourcing relationship
14. Describe strategies for outsourcing.
13. What tools facilitate IT strategic planning?
12. Describe the IT strategic planning process.
11. Discuss how the partnership between the IT division and business management can extend to fuse with the business.
10. Three characteristics of resources give firms the potential to create a competitive advantage. Discuss the potential of a firm’s IT resources to add value to a company.
9. Discuss how a CIO might interact with executive management as technology becomes increasingly central to a business.
8. What does successful IT–business alignment require?
7. Why does IT–business alignment continue to be an important issue for CIOs?
6. What does failure to properly align IT with the organizational strategy result in?
5. Why is IT governance the responsibility of the BOD?
4. What issues does IT governance cover?
3. What are the benefits and disadvantages of offshoring work/jobs to other countries, e.g., to China or India?Compare your answers to your answers to questions 1 and 2 about outsourcing and
2. What are the benefits and disadvantages of outsourcing work/jobs to other companies within the country?
1. What might be some reasons why companies consider sourcing?
4. What needs to be done before signing a contract with an IT vendor?
3. What is the risk of an overemphasis on cost when selecting or dealing with an IT vendor?
2. When selecting a vendor, what two criteria need to be assessed? Explain both criteria.
1. Describe the importance of vendor selection.
4. IT offshoring is a very controversial issue because it shifts jobs to other countries. At the same time, it has the potential to decrease the organization’s costs significantly. Whether
3. Do you think that this organizational model is the model of the future?
2. What new types of management skills will be necessary?
1. What will AstraZeneca look like in 2014 after its restructuring and outsourcing strategies have been completed? That is, which functions will be performed by the company and which ones won’t be?
4. Given that Genpact is a global leader in business process and technology management, why did eBay encounter challenges?
3. Why did eBay rely on Genpact for its BPO transition?
2. Why did eBay choose outsourcing as its IT strategy instead of in-house development?
1. Why is the ability to process AP a critical success factor for eBay?
4. Why is it important for the CIO to be included as a member of the senior management team?
3. Describe the three types of resources that information systems can contribute to a firm.
2. What are three characteristics of resources that give firms the potential to create a competitive advantage?
1. How can the IT-business alignment be improved?
6. What does IT governance cover?
5. Who is concerned about IT governance?
4. Identify four issues driving the need for IT governance.
3. In order for IT to deliver full value, what three objectives must be met?
2. Why is IT performance management a key part of IT governance?
1. What is the importance of IT governance?
13. What is resource allocation? What are the two types of funding requests?
12. What tools and methodologies are available to assist in the IT strategic planning process? How are these methods used to help organizations?
11. Describe the project portfolio. Describe the applications portfolio. When are these portfolios developed?
10. Describe the IT strategic planning process.
9. What is the focus of IT strategy?
Who is included on this committee? What are the major tasks of this committee?On what is this committee’s success dependent?
8. Describe the committee that usually conducts the IT strategic planning process?
7. Why must IT strategic planning be revisited on a regular basis?
6. What is the goal of IT–business alignment?
5. Define business strategy and IT strategy.
4. What are possible reasons why a high percentage of IT projects are abandoned?
3. What are the main types of sourcing?
2. Explain the difference between in-house and sourcing IT strategies.
1. What are the four main points of IT strategic plans?
Explain the IT vendor selection and management processes, and how to achieve successful relationships through the use of contracts and service level agreements.
Describe IT operating plans, how sourcing strategies can improve performance, and the risks and challenges of sourcing and offshoring relationships. Identify major types of outsourcing, reasons for
Explain the value of aligning the IT and business strategies, and how this alignment can be achieved.
Explain the importance, potential impacts, functions, and challenges of IT governance.
Describe how the IT strategy supports business strategy, the strategic planning process, and the role of IT steering committees.
d. Format your analysis into a report for management.
c. Identify at least two drawbacks to adopting this type of mobile social intelligence.
b. State whether each benefit is an operational or strategic benefit.
a. Based on what you learned about how Wisdom Professional, identify and describe the top five benefits of investing in Wisdom Professional for the iPad for the industry sector you selected.The top
3. Select on industry sector, such as retail, banking, manufacturing, and so on.
2. Click the icon for MicroStrategy Wisdom.The direct link is http://www.microstrategy.com/Social-Intelligence/Enterprise/Wisdom/a. Click the “Discover Business Uses” button; then download and
1. Visit http://www.microstrategy.com and from the Products menu, select Social Intelligence.
4. What is your opinion of this tool?
3. Does the tool make it easy for users to create, modify, and interact with their dashboards and reports?
2. Describe the features of the mashup.
1. What does the dashboard empower decision makers?
6. What are the benefits and potential drawbacks of interactive visualizations?
5. Which visualization was the most difficult or complicated to understand easily? Explain.
4. Which visualization was the easiest to understand at a glance? Explain,
3. Click the Business and Real Estate Gallery. View and interact with two data visualizations in the gallery. Download each.
2. View and interact with two other sports-related visualizations, such as CBS Sports Defensive Matchup Tracker, Fantasy Closers, and Premier League Points Leaders. Download each.
1. Visit Preseason Polls & Returning Starters at http://www.tableausoftware.com/public/gallery/are-you-ready-somefootball.a. Interact with the Preseason Polls & Returning Starters visualization.b.
1. Dashboards that drive business decisions. Each person of the team is tasked with reviewing and reporting on various dashboards. Compile the results into a report for management.a. Visit the
3. Opinion Space is a tool for online discussion and brainstorming that uses data visualization to help gather meaningful ideas from a large number of participants.Opinion Space is a United States
2. Lots of data are available to retailers to make good decisions—loyalty programs, web analytics, and point-of-sale data. But there’s a big gap between having data and being able to leverage
b. Discuss how each of those three posts uses visualization or interactivity and the benefits of their uses.
a. Select three of the posts that use different types of data visualizations, interactive graphs, and interactive sites.
1. Visit http://www.tableausoftware.com/public/ and click Gallery (http://www.tableausoftware.com/public/gallery).Review the posts in the Gallery published by a major business news or sports
5. Visit http://www-10.lotus.com/ldd/mashupswiki.nsf/dx/National_park_forecast_data_mashup_example_imc3.Follow the directions to complete the National park forecast data mashup example.
4. Visit microstrategy.com/dashboards/. Explain how enterprise dashboards can lead to better business insights.What are the limitations dashboards?
3. Tableau Software offers a full functioning free trial of Tableau Desktop at tableausoftware.com/products/trial.Download the free trial, and use the tool. Discuss how you used the tool. Explain the
2. Visit http://www.crazyegg.com/. Explain what Heatmap reports look like.
1. Visit http://www.itdashboard.gov/data_feeds. Use this tool to design your own snapshots of IT Dashboard data.Follow the steps to create, save, and publish your IT dashboard.
6. What is an important feature of optimized dashboards?
5. What design feature enables users to understand dashboards at a glance?
4. Discuss the purpose of dashboards.
3. Explain the two components of dashboards.
2. How do business dashboards differ from other types of visual reports?
1. Describe business dashboards and their functions.
7. What are three benefits of mashup technology to the organization?
6. Explain why business workers may need data mashup technology.
5. How can enterprise mashups be used to monitor and manage performance?
4. What are the functions and uses of enterprise mashups?
3. Identify three types of visualizations that can be created in mashups.
2. What is an enterprise data mashup?
1. Sketch or describe the architecture of an enterprise mashup application.
7. What are two trends in data visualization?
6. Give two examples of data visualization for performance management.
5. Explain the ways in which data discovery is changing.

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