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business
understanding cross cultural management

Questions and Answers of Understanding Cross Cultural Management

2. Visit SAP.com and identify ERM modules.
1. Visit Teradata.com and find a podcast or webinar that deals with CRM and supply chains. Identify the benefits cited in the podcast or webinar.
9. A supply chain is much more powerful in the Internet marketplace. Discuss how Internet technologies can be used to manage the supply chain.
8. Discuss why it is difficult to justify CRM.
7. It is claimed that supply chains are essentially “a series of linked suppliers and customers; every customer is in turn a supplier to the next downstream organization, until the ultimate
6. Find examples of how two of the following organizations improve their supply chains: manufacturing, hospitals, retailing, education, construction, agribusiness, and shipping. Discuss the benefits
5. Explain how vendor-managed inventory can save costs in the supply chain.
4. What are the problems in implementing ERP systems?
3. State the business value of enterprise systems and how they can be used to make management of the supply chain more effective.
2. Distinguish between ERP and SCM software. In what ways do they complement each other? Why should they be integrated?
d. What is meant by learning curve improvements?
c. Based on your answer to (a), discuss which enterprise systems could speed up problem resolution.
b. What might be the impacts on the supply chain of slow problem (issue) resolution?
a. Discuss why supply chain partners may not be able to resolve issues quickly. Consider information flows in your discussion.
1. According to “New Study on Collaborative Execution Finds Supply Chain Collaboration Can Improve Operational Metrics by 50 Percent or More” (2012), By a ratio of nearly two to one, supply chain
e. In your opinion, when are cost savings outweighed by the risks?
d. In your opinion, when do cost savings outweigh the risks?
c. Could one catastrophic supply chain event wipe out years of profits or market share? Explain your answer.
b. What are the risks of highly efficient and lean supply chains?
1. Consider the following: In the 1990s, hard disk drive(HDD) makers were among the first industries to move production to lower-cost countries. Beginning in Singapore, these companies shifted
5. What are the benefits of on-demand cloud CRM?
4. How can CRM be justified?
3. According to Peter Drucker, what does marketing effectiveness depend upon?
2. Discuss the role of CRM in customer acquisition and retention.
1. Explain CRM from business and technology perspectives.
3. How is the one-to-one relationship achieved in such systems?
2. What is the role of data mining?
1. Why is being number one in operational efficiency not enough to keep 1-800-FLOWERS.COM at the top of its industry?
2. For what industries, besides retailing, would such collaboration be beneficial?
1. What other supply chain management solutions are offered by JDA?
3. How much money is wasted annually due to supply chain inefficiencies?
2. What costs are reduced during a contaminated food recall if the food has RFID tags?
1. How can food be tracked and traced?
6. Describe barriers to ERP implementation.
5. List and briefly describe three ERP implementation success factors.
4. Explain manufacturing ERP systems and lean principles.
3. Describe how ERP enables agility.
2. Briefly describe the challenges of legacy systems that motivate the migration to ERP.
1. Define ERP and describe its objectives.
2. Are those competitive advantages sustainable? Why or why not?
1. What competitive advantages does agility provide to a manufacturing company?
4. Calculate the ERP’s total cost of ownership (TCO). The cost of the ERP or the monthly SaaS fee is only the beginning of the calculation. The TCO also includes implementation, customization,
3. Meet with each vendor and get a hands-on demo of their ERP solutions. Demos allow employees to experience the usability of each ERP module and see how well the ERP would support business processes.
2. Evaluate potential ERP vendors’ strengths and weaknesses.Check how many customers each vendor has, their Four Rules for selecting an ERP financial health (you don’t want a vendor on the brink
1. Select an ERP solution that targets the company’s requirements.ERP packages are tailored for organizations based on their size and industry. Midmarket solutions have more sophisticated
8. Explain the three types of changes needed when an enterprise system is implemented.
7. Explain enterprise system implementation challenges.
6. Why do companies migrate to enterprise systems?
5. What are two challenges of legacy systems?
4. What is a value added reseller (VAR)?
3. What is customer lifetime value (CLV)?
2. Describe five types of enterprise systems.
1. Explain the purpose of an enterprise system.
8. For the JMC, where does the munitions supply chain start and where does it end?Debate
7. What factors determine the efficiency of a supply chain? For example, does the supply chain depend on the extent to which data is shared? Explain your analysis and answers.
4. How did the lack of integration of depots impact costs and efficiency?
3. Discuss the challenges of managing the munitions supply chain.
1. Explain the role of the munitions supply chain.
Describe customer relationship management (CRM)systems and their role in customer acquisition, retention, and customer lifetime value.
Explain the collaborative planning, forecasting, and replenishment (CPFR) functions related to SCM.
Describe supply chain management (SCM) networks and solutions.
Describe enterprise resource planning (ERP) systems and how ERP investments are justified.
Explain the potential executive, managerial, and operational support of enterprise systems, their success factors, and reasons for failure.
6. Why can business decisions be made almost instantaneously?
5. What were the results of the new Cognos Express software?
4. What were the data-related and reporting challenges facing Superior?
3. Explain what the MIS director wanted to do and why.
2. Visit http://www.one-point.com/success-stories/superiormanufacturing and view the video (5 minutes, 39 seconds).
1. Download and read the PDF “Superior Manufacturing gets set to wipe the floor with the competition” at http://www.one-point.com/sites/default/files/YTC03356-USEN-00.pdf. The link is also listed
6. Describe the ways in which Station is a data-driven, fact-based company.
5. How did Boarding Pass and Total Guest Worth lead to performance improvements?
4. Explain the function of the app Total Guest Worth.
3. Why was making sense of the diverse information from various touchpoints a big challenge?
2. Describe Station’s customer base.
1. Explain Station Casino’s niche market in Las Vegas.
4. Analyze the financial crisis of 2008. In your opinion, what roles did IT play to accelerate the crisis? Also, how did IT help to rectify some of the problems? Be specific.
3. Each group investigates a major HR software vendor.Prepare a list of HR functions supported by the software.Make a recommendation.
2. Create four groups. Each group member represents a major functional area: production/operations management, sales/marketing, accounting/finance, and human resources. Find and describe several
1. Each group should visit and investigate a large company in a different industry and identify its channel systems.Then find how IT supports each of those components.Finally, suggest improvements in
5. Visit techsmith.com/camtasia/features.asp, and take the product tour. Do you think it is a valuable tool?
4. Enter sas.com/solutions/profitmgmt/brief.pdf, and download the brochure on profitability management. Prepare a summary.
3. Visit sas.com and access revenue optimization. Explain how the software helps in optimizing prices.
2. Finding a job on the Internet is challenging; there are almost too many places to look.Visit the following sites:careerbuilder.com, craigslist.org, LinkedIn.com, careermag.com, hotjobs.yahoo.com,
1. Search for an explanation of EOQ. Explain the formula.
11. How do companies make themselves targets for insider fraud?
10. How can internal controls help to prevent fraud?
9. Explain why the SEC requires that filers use XBRL.
8. Why might a company offer flash sales?
6. Explain the value of being able to respond to hot data.
5. What are the risks of JIT?
4. What is the objective of EOQ?
3. What is the value of lean manufacturing?
2. Describe waste and give three examples.
1. Discuss the need for sharing data among functional areas.
20. How can IT improve the recruitment process?
19. Explain the role and benefits of the SaaS in HR management.
18. Discuss the role IT plays in auditing.
17. Discuss how IT facilitates the capital budgeting process.
16. What are three examples of strong internal controls?
14. Explain moral hazard. Give a fraud-related example.

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