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essentials organizational behavior

Questions and Answers of Essentials Organizational Behavior

The opening case study for this chapter describes how many companies have replaced or supplemented traditional annual performance appraisals with frequent, constructive, and future-focused
Describe a situation in which you used organizational behavior modification to increase or decrease someone’s motivation regarding a specific behavior. What specifically did you do? What was the
Using your knowledge of the characteristics of effective goals, establish two meaningful goals related to your performance in this class.AppendixLO1
Most people think they are “worth more” than they are paid. Furthermore, most employees seem to feel that they exhibit better leadership skills and interpersonal skills than others. Please
The main thing that Quinn McGee learned after working several summers at the city’s Parks and Recreation Department was how to get the job done at a very leisurely pace.Soon after he was hired for
Discuss the meaning of money and identify several individual-, team-, and organizational-level performance-based rewards.AppendixLO1
Describe five ways to improve reward effectiveness.AppendixLO1
List the advantages and disadvantages of job specialization.AppendixLO1
Diagram the job characteristics model and describe three ways to improve employee motivation through job design.AppendixLO1
Define psychological empowerment and identify strategies that support empowerment.AppendixLO1
Describe the five elements of self-leadership and identify specific personal and work environment influences on self-leadership.AppendixLO1
As a consultant, you have been asked to recommend either a gainsharing plan or a profit-sharing plan for employees who work in the four regional distribution and warehousing facilities of a large
Expensify, which was described in the opening case study to this chapter, has an unusual process for determining pay rates. Twice yearly, employees do a paired comparison of employees. Each
Waco Tire Corporation redesigned its production facilities around a team-based system. However, the company president believes that employees will not be motivated unless they receive incentives
A national retail chain selling electronics and kitchen appliances wants to motivate its employees to increase sales, reduce product returns (customer changed mind within 14 days), and reduce waste
Most of us have watched pizzas being made while waiting in a pizzeria. What level of job specialization do you usually notice in these operations? Why does this high or low level of specialization
Social characteristics are often overlooked in job design.Identify two jobs that have high social interaction requirements and/or high social feedback. Next, identify two jobs that have low levels of
Describe a time when you practiced self-leadership to perform a task successfully. With reference to each step in the self-leadership process, describe what you did to achieve this success.AppendixLO1
The city manager of a large city government wants to reduce supervisory costs by encouraging employees to motivate and manage themselves much of the time. The manager has heard of self-leadership,
YakkaTech, Inc. is an information technology services firm employing 1,500 people throughout Washington and Oregon.YakkaTech has a consulting division, which mainly installs and upgrades enterprise
Describe the elements of rational choice decision making.AppendixLO1
Explain why decision makers deviate from rational choice decision making when identifying problems and opportunities.AppendixLO1
Explain why people differ from rational choice decision making when searching for, appraising, and choosing alternatives.AppendixLO1
Discuss how emotions and intuition relate to decision making.AppendixLO1
Explain how decision makers bias the evaluation of decision outcomes, and identify ways to minimize those decision evaluation problems.AppendixLO1
Outline the creative process, and identify employee characteristics, workplace conditions, and specific activities that support creativity.AppendixLO1
Summarize the benefits of employee involvement and discuss five contingencies that affect the optimal level of employee involvement.AppendixLO1
A management consultant is hired by a manufacturing firm to determine the best site for its next production facility.The consultant has had several meetings with the company’s senior executives
You have been asked to personally recommend a new travel agency to handle all airline, accommodation, and related travel needs for your organization of 500 staff.One of your colleagues, who is
Intuition is both an emotional experience and a nonconscious analytic process. One problem, however, is that not all emotions signaling that there is a problem or opportunity represent intuition.
Ancient Book Company has a problem with new book projects. Even when others are aware that a book is far behind schedule and may engender little public interest, sponsoring editors are reluctant to
A recent graduate is offered a job by an employer she admires even before she can start her job search. The student thinks it is an opportunity and grabs it. Explain the recent graduate’s decision
Think of a time when you experienced the creative process.Maybe you woke up with a brilliant (but usually sketchy and incomplete) idea, or you solved a baffling problem while doing something else.
Two characteristics of creative people are that they have relevant experience and are persistent in their quest.Does this mean that people with the most experience and the highest need for
Employee involvement applies just as well to the classroom as to the office or factory floor. Explain how student involvement in classroom decisions typically made by the instructor alone might
More than 3 million dogs enter animal shelters each year in the United States, and almost one-third of these have been surrendered by their owners. Until recently, animal shelter employees assumed
Explain why communication is important in organizations, and discuss four influenceson effective communication encoding and decoding.AppendixLO1
Compare and contrast the advantages and disadvantages of digital written communicationchannels, other verbal communication channels, and nonverbal communication.AppendixLO1
Discuss the relevance of synchronicity, social presence, social acceptance, and mediarichness when choosing the preferred communication channel.AppendixLO1
Discuss various barriers (noise) to effective communication, including cross-culturaland male–female differences in communication.AppendixLO1
Explain how to get your message across more effectively, and summarize theelements of active listening.AppendixLO1
Summarize effective communication strategies in organizational hierarchies, andreview the role and relevance of the organizational grapevine.AppendixLO1
You have been hired as a consultant to improve communicationbetween engineering and marketing staff in alarge high-technology company. Use the communicationmodel and the four ways to improve that
Digital communication has changed dramatically overthe past decade. Emails are being replaced by team channelsand private chat messaging. Video chats and team meetings have become standard practice.
Some (or many) senders include emojis or animatedGIFs as a nonverbal channel to supplement their textmessages or emails. In what work situations, if any, areemojis and GIFs most appropriate and
You are about to form a project team to design new marketingstrategies for one of the company’s global products.The team consists of eight marketing, technology,and sales coworkers located in the
Under what conditions, if any, do you think it is appropriateto use a text message to notify an employee thathe or she has been laid off or fired? Why are text messagesand other digital written
Explain why females and males are sometimes frustratedwith each other’s communication behaviors.AppendixLO1
In your opinion, has the introduction of digital writtencommunication (team channel text messages, email,private chat, etc.) increased or decreased the amountof information flowing through the
Sophia Reddy is an accountant in her late 20s who works inthe downtown Chicago office of Alicamber LLC, a wellknownaccounting firm with two dozen offices in the Midwestand Southeast states. A few
From a managerial perspective, what are the problems in this case?
If you were a co-worker rather than Stein’s boss, how (if any) would your perception of the problems differ?
What should Pat Boyce do? What are his options?
What should Stein’s co-worker who was aware of the problems do?
If you were a personal friend of Stein’s but did not work with the same firm, what should you do?
Describe the dependence model of power and the five sources of power in organizations.AppendixLO1
Discuss the four contingencies of power.AppendixLO1
Explain how people and work units gain power through social networks.AppendixLO1
Describe eight types of influence tactics, three consequences of influencing others, and three contingencies to consider when choosing an influence tactic.AppendixLO1
Identify the organizational conditions and personal characteristics associated with organizational politics, as well as ways to minimize organizational politics.AppendixLO1
What role does countervailing power play in the power relationship? Give an example of one of your own encounters with countervailing power at school or work.AppendixLO1
Until recently, a mining company’s data resided in the department that was responsible for that information.Property data were on the computers in land administration, hydrocarbon data were in the
You have just been hired as a brand manager of toothpaste for a large consumer products company. Your job mainly involves encouraging the advertising and production groups to promote and manufacture
Your personal brand is an important form of power for career success. In what ways can you and other students strengthen their personal brand? What sources and contingencies of power are relevant in
You have been asked to form and lead a task force of students to recommend improvements to an important college process (such as course registration, parking and public transportation, or grade
Consider a situation in which there is only one female member on a team of six people, and she is generally excluded from informal gatherings of the team. What kind of influence tactics can she use
A coworker suggests that the company where you both work would be much more effective if there were no organizational politics. What would you say to this person in reply?AppendixLO1
Frank Choy is normally a quiet person, but his patience has already been worn thin by interdepartmental battles. Choy joined Resonus Corporation, a hearing aid designer and manufacturer, eight months
Define leadership and shared leadership.AppendixLO1
Describe the four elements of transformational leadership and explain why they are important for organizational change.AppendixLO1
Compare managerial leadership with transformational leadership, and describe the features of task-oriented, people-oriented, and servant leadership.AppendixLO1
Discuss the elements of path–goal theory and leadership substitutes theory.AppendixLO1
Describe the two components of the implicit leadership perspective.AppendixLO1
Identify eight personal attributes associated with effective leaders and describe authentic leadership.AppendixLO1
Discuss cultural and male–female similarities and differences in leadership.AppendixLO1
Why should organizational leaders encourage and support shared leadership?AppendixLO1
Is it possible to be a transformational leader and have poor communication skills? Why or why not?AppendixLO1
Transformational leadership is the most popular perspective of leadership. However, it is far from perfect.Discuss the limitations of transformational leadership.AppendixLO1
This chapter distinguished charismatic leadership from transformational leadership. Yet charisma is identified by most employees and managers as a characteristic of effective leaders. Why is charisma
Consider your favorite teacher. What people-oriented and task-oriented leadership behaviors did that person use effectively? In general, do you think students prefer an instructor who is more
Your employees are skilled and experienced customer service representatives who perform nonroutine tasks, such as solving unique customer problems. Use path–goal theory to identify the most
Discuss the accuracy of the following statement: “Contingency theories don’t work because they assume that leaders can adjust their style to the situation. In reality, people have a preferred
Find two job advertisements for management or executive positions. What leadership personal attributes are mentioned in these ads? If you were on the selection panel, what methods would you use to
How do you think emotional, cognitive, and practical intelligence influence authentic leadership?AppendixLO1
As a former government-owned telecommunications monopoly, IbexTel enjoyed several decades of minimal competition in this mid-size European country. Even today as a publicly traded enterprise, the
Define teams and informal groups, and explain why employees join informal groups.AppendixLO1
Discuss the benefits and limitations of teams.AppendixLO1
Outline the team effectiveness model and discuss how task characteristics, team size, and team composition influence team effectiveness.AppendixLO1
Discuss how the six team processes—team development, norms, roles, cohesion, trust, and mental models—influence team effectiveness.AppendixLO1
Identify the features of self-directed teams (SDTs), and discuss ways to support the success of SDTs.AppendixLO1
Contrast remote teams with traditional teams in organizations, and discuss ways to support the success of remote teams.AppendixLO1
Identify four constraints on team decision making and describe four structures that support idea generation in teams.AppendixLO1
There are many types of teams in organizations. This chapter identified three types of teams—departmental teams, self-directed teams, and task force/project teams—and distinguished them in terms
Although teams have limitations, they can also be very effective. Identify three reasons why a team of six students potentially produces a better report for a major course assignment than the average
Consider the six team roles summarized in Exhibit 8.6.Which two of these best describes your role tendency or role preference in a typical team at school or work.What factors do you think influence a
You have been given the task of forming an eight-member team of software engineers to secretly develop an important new component (feature) for the company’s main software, which is used widely by
Describe your personal experience—or a situation in a movie—of a team that had well-developed shared and complementary team mental models. What evidence can you provide that this team had
You are responsible for convening a major event in which senior officials from several state governments will try to come to an agreement on environmental issues.It is well known that some officials
The chief marketing officer of Sawgrass Widgets wants marketing and sales staff to identify new uses for its products. Which of the four team structures for creative decision making would you
The surgical team in a hospital operating room consists of several skilled professionals, each from different specialties.The number and variety of people involved depends on the type of surgery. The

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