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essentials organizational behavior

Questions and Answers of Essentials Organizational Behavior

Studies report that heredity has a strong influence on an individual’s personality. What are the implications of this influence in organizational settings?AppendixLO1
All candidates applying for a management trainee position are given a personality test that measures the five dimensions in the five-factor model. Which personality traits would you consider most
As head of product development for mobile telephones, you are about to hire someone to assist in the human interface features of product design. The nature of this work calls for a creative, “break
The dark triad is understandably a personality cluster of great concern in organizations. Yet, even though it consists of three socially undesirable personality traits, there is evidence that senior
Big Box Corp. wants it employees to behave more consistently with the digital technology retailer’s core value of mutual support (being helpful and cooperative with coworkers).Big Box executives
HyperTXT Inc, which provides information technology services to retail and business customers, wants its employees to act ethically in all of t heir business activities. Recent incidents suggest that
Getting hired at Bridgewater Associates—the world’s largest hedge fund—is not a cake-walk. Job applicants first watch online videos depicting the culture and daily office life at the Westport,
Describe the self-concept characteristics and processes, and explain how each affects an individual’s behavior and well-being.AppendixLO1
Outline the perceptual process and discuss the effects of categorical thinking and mental models in that process.AppendixLO1
Discuss how stereotyping, attribution, self-fulfilling prophecy, halo, false consensus, primacy, and recency effects influence the perceptual process.AppendixLO1
Discuss three ways to improve perceptions, with specific application to organizational situations.AppendixLO1
Outline the main features of a global mindset and justify its usefulness to employees and organizations.AppendixLO1
Do you define yourself in terms of the university you attend? Why or why not? What are the implications of your answer for your university or college?AppendixLO1
Before joining an organization or beginning education at a new school, we form mental models of what the work setting and activities will be like. How did your preemployment or pre-enrollment mental
During a diversity management session, a manager suggests that stereotypes are a necessary part of working with others. “I have to make assumptions about what’s in the other person’s head, and
Describe how a manager or coach could use the process of self-fulfilling prophecy to enhance an individual’s performance.AppendixLO1
Self-awareness is increasingly recognized as an important ingredient for effective leadership. Suppose that you are responsible for creating a leadership development program in a government
Almost everyone in a college or university business program has developed some degree of a global mindset.What events or activities in your life have helped nurture the global mindset you have
I had been hired by Aluminum Elements Corp. (AEC), and it was my first day of work. I was 26 years old, and I was now the manager of AEC’s customer service group, which looked after customers,
Using concepts from this chapter, what are the sources of conflict in this case?
According to the Thomas and Kilmann Model, what kind of conflict approach did Sid use?
What kind of approach should Sid have used in this situation?
What was the role of perceptions in determining your initial reaction to Sid? Explain in terms of theory.
What problems does Sid have in terms of power? Be specific, draw on theory, and make recommendations.
Sid’s subordinates are clearly dissatisfied and want to get their concerns known at higher levels. What advice would you give them based on what is known about communication? What advice would you
The organizational chart of the 1980s and early 1990s was a traditional, mechanistic structure.Was this appropriate during those years?Why or why not?
Based upon the limited information given in this case, how would a traditional, mechanistic structure look according to the goals outlined by new CEO Chris Zacca? Draw a traditional organizational
Given the updated information, should the new structure at Barbados Airlines be mechanistic or organic? Why?
Using the network structure and other organic ideas, draw possible new looks for an organization chart. Who would be the organization’s partners? What would be their responsibilities?
Should the newBarbados Airlines be more centralized or more decentralized?Why?
You suspect that problems such as the one Bob described involving Mable may have something to do with group functioning. What are norms and cohesiveness, and how do they enter in? What should be done
What factors are contributing positively toward teamwork within the groups?
What factors are preventing the organization as a whole from functioning as a team?
What needs to be done to create teamwork? What can be done?
If you are a part of a group that you feel is headed toward groupthink and you are not the leader, how can you keep the group from making a mistake?
Why are the NGT and Delphi techniques said to be superior to traditional interacting group processes? Explain.
What difficulties (if any) are likely to be encountered in the teambuilding process? Explain.
Is it ethical for a manager to ask a group to do something the manager is unwilling to do (like make an unpopular decision)?
Is it ethical for a group member to withhold information the member knows might result in a personally undesirable decision?
Go back and analyze the case at the beginning of the chapter. What concepts from the chapter would be helpful if applied to the case?
Which steps of the positively based cognitive-needs concept are shown in this case so far as Lola is concerned? What does this case reveal about expectancy theory?
How would the director of a play or movie motivate Lola? What incentives could be used?
What does this case illustrate that is in keeping with equity theory?Lola says she is “starving to death.” Has she lost her mind? Explain according to equity theory.
Marla is currently working as a cashier in a grocery store. Suppose her boss decides she needs to become more motivated and wants to redesign her job. Briefly discuss Hackman and Oldham’s theory
Define personality and discuss how the Big Five personality factors relate to workplace behavior and performance.AppendixLO1
Describe the dark triad personality and identify its effects on behavior in organizations.AppendixLO1
Summarize psychological types in the Myers Briggs Type Indicator (MBTI) and discuss the usefulness of this model in organizations.AppendixLO1
Summarize Schwartz’s model of individual values and discuss the conditions where values influence behavior.AppendixLO1
Describe four ethical principles and discuss three factors that influence ethical behavior.AppendixLO1
Describe five values commonly studied across cultures.AppendixLO1
Define organizational behavior and organizations.AppendixLO1
Explain why organizational behavior knowledge is important for you and for organizations.AppendixLO1
Describe the anchors on which organizational behavior knowledge is based.AppendixLO1
Summarize the workplace trends of diversity and the inclusive workplace, work–life integration, and remote work.AppendixLO1
Diagram the MARS model and describe the four factors that directly influence individual behavior and performance.AppendixLO1
Summarize the five types of individual behavior in organizations.AppendixLO1
A friend suggests that organizational behavior courses are useful only to people who will enter management careers.Discuss the accuracy of your friend’s statement.AppendixLO1
Problem solving, teamwork, communication, and adaptability/initiative are four of the top skills identified by employers as most important when hiring (see Exhibit 1.1).How have these skills been
Organizational behavior provides valuable knowledge to improve and maintain organizational effectiveness. Scan through the topics of this book to identify a few ways that OB knowledge is useful. Your
After attending a seminar on human capital, a mining company executive argues that this view of organizations ignores the fact that mining companies could not rely on people alone to stay in
Most companies actively hire and retain employees with diverse backgrounds, particular race, ethnicity, gender, disability, and sexual orientation. Based on this ongoing effort, many claim their
What does evidence-based management mean? Describe situations you have heard about in which companies have practiced evidence-based management, as well as situations in which companies have relied on
Work–life integration is one of the most important issues that job applicants consider when choosing where to work.Think about the variety of specific benefits, working conditions, or resources
Automattic and several other businesses (e.g., Emsisoft, Gitlab) are completely remote (distributed) companies.Everyone who works for these firms performs their jobs from home or cafés. In your
A federal government department has high levels of absenteeism among the office staff. The head of office administration argues that employees are misusing the company’s sick leave benefits.
From the standpoint of theory, why did the regulators insist on the change?
What should Sam do?
What does role perception have to do with the problems in this case?What differences in role perception exist?
Are there any indications that role overload, role ambiguity, or conflicting demands exist? Explain.
What kinds of stroking, if any, seem to exist? What is the effect?
From the limited information given, is Harold Macinac an internal or an external person? What is Margaret Ambrosini? What is Colleen Kinoshita?
What needs to be done to correct problems in this case?
What needs are manifest needs in this case? What needs are pretty much latent?
According to Maslow’s theory, what are the problems in this case?What solutions would Maslow suggest?
According to Alderfer’s theory, what’s wrong here? What solutions would Alderfer propose?
What other problems do you see?
What additional solutions would you suggest?
When is a high need for power good, and when is it not so good?
How would researchers such as Likert and Blake and McCanse analyze this situation? What would they recommend? Discuss their theories, comparing and contrasting them. Show specifically how each would
What would the situational theorists, especially Fiedler, Vroom-Yetton, and the path-goal model say about this specific situation?Again, be specific and draw on the theories.
What, then, are your suggestions to help Edward Ogden?
According to the disciplinary approach recommended in the chapter, how should Susie have been handling the housekeepers? Compare how she should have been handling the situation with the way she was
If Susie is to use reinforcement theory properly, what does she need to do with the housekeepers? What should you do as her boss?
What kind of reinforcement are you as the management trainee receiving?What’s wrong with this?
Does reinforcement come only from one’s superiors? How does this case illustrate this?
What are the assumptions behind the procedural discipline concept as a philosophy of discipline?
What are the ethical issues of reinforcement in the workplace? Is reinforcement fair to the employee?
Do organizations have the right to punish employees for doing things they should not have done? For failing to do things they should have done? Explain.
What information needs to be communicated through this appraisal and review?
How could Terry get his boss to listen to what he needs to hear?
Role-play the counseling session (performance appraisal) that might have occurred between Terry and his boss. Let’s let the boss lead off.
Would directive or nondirective counseling be the appropriate managerial style to use? Why?
What preparations would be needed before directive counseling could be used? Before nondirective counseling could be used?
As Terry’s boss, how would you go about getting Terry to talk if you used the nondirective way? Show the pattern this approach would follow.
Do the same for the directive approach. Whatwould you say and do?
What can you, as a manager, do to get the new program accepted?
Suppose you determine that there is a need to change the organization as a whole (a complete overhaul). How could OD be used in this situation?What steps would you take? Who should be involved?
Why are the small-town dealers having so many problems using the latest technology?
What is organizational culture, and what are its components?LO1.
What general and specific types can be used to describe an organization’s culture?LO1.

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