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essentials organizational behavior
Questions and Answers of
Essentials Organizational Behavior
Discuss Kotter's eight steps for leading organizational change. T-789
Describe Lewin's change model and the systems model of change. T-789
Discuss the external and internal forces that create the need for organizational change. T-789
Invent other interpretations or options. Discuss. T-789
No amount of electronic performance monitoring can make up for poor hiring decisions, inadequate training, a weak performance-reward system, and inept supervision. Explain. T-789
Electronic surveillance is unnecessary if properly trained and equipped employees are held accountable for meeting challenging but fair performance goals. Explain your rationale. T-789
This sort of “snoopervision” creates a cat-andmouse game in which “beating the system” becomes more important than productivity. Explain. T-789
Employers sign the paychecks and own the equipment, so they have the right to make sure they are getting their money’s worth and their equipment is being used properly. Explain. T-789
Electronic surveillance signals a distrust in employees, erodes morale, and ultimately hampers productivity. Explain your rationale. T-789
What is your most important takeaway from this case? T-789
How important is the role of information technology to the success of Irdeto’s organizational redesign? Explain. T-789
Why are employees in Amsterdam resisting the organizational redesign? T-789
Based on the contingency approach to designing organizations, which of the seven designs do you think is most appropriate for Irdeto? Discuss your rationale. T-789
Is Irdeto moving to a more mechanistic or organic structure? How can you tell? T-789
Which of the seven organizational designs is Irdeto using? Explain your rationale. T-789
Explain the model of innovation. T-789
Review the myths about innovation. T-789
Discuss the difference between innovation, invention, creativity, and integration. T-789
Explain how managers can prevent organizational decline. T-789
Describe the four generic organizational effectiveness criteria. T-789
Identify when each of the seven organization structures is the right fit. T-789
Discuss Burns and Stalker's findings regarding mechanistic and organic organizations. T-789
Describe seven basic ways organizations are structured. T-789
Define the term learning organization. T-789
Describe the four characteristics common to all organizations, and explain the difference between closed and open systems. T-789
PURCHASES AND PURCHASES RETURNS. On November 6, Lubin Products purchased on credit 350 parts kits from Michaels Electronics for $38 per kit. Michaels paid $320 to have the kits shipped to Lubin.
Which of Schwartz’s 10 values are driving the behavior of managers at Bain & Co., Home Depot, and Best Buy? Provide examples to support your conclusions.
How would you describe Steve Ellis’s affective, cognitive, and behavioral components of his attitude toward managing in a recession? Be specific.
How are Home Depot and Best Buy trying to increase employee involvement?
Use Ajzen’s theory of planned behavior (Figure 6–3) to analyze how managers can increase employee performance during a recession. Be sure to explain what managers can do to affect each a spect of
Based on what you learned in this chapter, what advice would you give to managers trying increase employees’ organizational commitment and job satisfaction in a recession? Be specific.
Explain Schwartz’s value theory, and describe three types of value conflict. Schwartz proposed that 10 core values guide our behavior across contexts and time (see Table 6–1). Each value
Describe the values model of work/family conflict, and specify at least three practical lessons from work/family conflict research. General life values determine one’s values about family and work.
Identify the three components of attitudes and discuss cognitive dissonance. The three components of attitudes are affective, cognitive, and behavioral. The affective component represents the
Explain how attitudes affect behavior in terms of Ajzen’s theory of planned behavior. Intentions are the key link between attitudes and behavior in Ajzen’s model. Three determinants of the
Describe the model of organizational commitment.Organizational commitment reflects how strongly a person identifies with an organization and is committed to its goals. Organizational commitment is
Define the work attitudes of job involvement/employee engagement and job satisfaction. Job involvement is the extent to which a person is preoccupied with, immersed in, and concerned with his/her
Identify and briefly describe five alternative causes of job satisfaction. They are need fulfillment (the degree to which one’s own needs are met), discrepancies( satisfaction depends on the extent
Identify eight important correlates/consequences of job satisfaction, and summarize how each one relates to job satisfaction. Eight major correlates/ consequences of job satisfaction are motivation
Identify the causes of counterproductive work behaviors and the measures used to prevent them. Counterproductive work behaviors (CWBs) may result from personal characteristics coupled with a lack of
Prosecute the cheaters. They are causing Belgian companies to be inefficient, thereby increasing costs.
Push for national legislation aimed at reducing the amount of sick days that people are allowed to take.
There is nothing you can do because people just find other ways to cheat.
Continue the doctor-inspectors, and do not pay people found to be lying about being sick.
Invent other options.
Which of the perceptual errors listed in Table 7–2 are affecting recruiters’ perceptions in this case?Discuss.
What negative stereotypes are fueling recruiters’perceptions?
To what extent do the Pygmalion effect, the Galatea effect, and the Golem effect play a role in this case?Explain.
What lessons about perception did you learn from this case? Explain.
How would you answer the “weakness” question?Explain how it might be perceived by recruiters. Absolutely not! Ralph Nader is right; it’s wrong to use medical equipment for marketing.
Why not? People participate voluntarily in these studies and they get paid for the experience.
Ad campaigns are expensive, and it is good business sense to test their effectiveness with brain scans.
Using medical equipment in this way is a good way to share the costs of an expensive MRI. In the end, reducing the costs of medical equipment is good for society at large.
5= Invent other options.
Contrast Maslow's, Alderfer's, and McClelland's need theories.
Specify issues that should be addressed before implementing a motivational program.What is the source of conflict between the school system and the union?
To what extent does Denver’s pay plan build on recommendations from equity and expectancy theory?Explain.
What role does organizational culture play in this case?
Using the various motivation theories discussed in this chapter, how would you revise the pay plan so that it would be acceptable to both the school system and union? Provide specific recommendations.
A retrocession is like getting a sales commission and thus should be allowed.
This is another way that bankers are taking advantage of investors. Commissions should be passed to investors and not kept by bankers. This practice should be against the law.
Bankers should be required to disclose this issue to potential investors and then let individuals decide for themselves. A person may be okay with this practice because they have a long-term
Invent other options.
What makes a workplace “fun?” What are your personal on-the-job experiences with productivityenhancing fun? Describe them.
Why do Kenexa’s leaders have no excuses when it comes to creating a productive performance management program?
If you worked as a salesperson for Kenexa, what would be the key talking points in your sales pitch?
In terms of Thomas’s four building blocks in Figure 9–3, how would you rate Kenexa’s potential for generating intrinsic motivation? Explain.
Would you like to work at Kenexa? Why or why not?
Let’s be practical, this is a good commonsense motivational practice in today’s workplaces. Explain your ethical reasoning.
This practice is okay on a case-by-case basis.Explain how managers should selectively enforce a“no personal work on company time” policy.
This is bad management because it serves to condone and even encourage unethical conduct. Clear ethical rules against doing personal work on company time need to be written, promulgated, and
Invent other options. Explain and discuss.
Define social loafing, and explain how managers can prevent it. How do the concepts of roles and norms figure into this case? Explain.
What are the implications for mixed-gender work groups? Is this a good way to combat sexual harassment? Explain.
Does this attitude shift make groupthink more or less likely? Explain.
Big mistake. Unwind the situation as quickly and graciously as possible, preferably in person. Explain how.
Don’t panic. Let the online relationship whither away from lack of attention.
Play along for awhile in hopes the boss has a short online attention span and will flit off to pester others.
You’ve made a bad decision; now don’t compound it by alienating your boss. Participate in the virtual relationship, applying your own ethical boundaries.Explain those boundaries.
Invent other interpretations or options. Discuss.NOTE: In a recent survey of 1,070 employees, 30% consid
Explain how a work group becomes a team. p-698
Identify and describe four types of work teams. p-698
Explain the model of effective work teams, and specify the two criteria of team effectiveness. p-698
Identify five teamwork competencies team members need to possess. p-698
Discuss why teams fail. p-698
List at least four things managers can do to build trust. p-698
Distinguish two types of group cohesiveness, and summarize cohesiveness research findings. p-698
Define virtual teams and self-managed teams. p-698
Describe high-performance teams and discuss team leadership. p-698
Using Table 11–1 as a guide, what did Xplane have to do to create a team when the Madrid firm was acquired? Explain. p-698
Should Xplane’s employees have been instructed ahead of time in both the cross-cultural competencies back in Table 4–4 and the teamwork competencies in Table 11–3? Explain how it should have
How important is trust with this sort of international virtual team? Explain how you would have established trust more quickly. p-698
Which type of cohesiveness, socio-emotional or instrumental, is more important in this type of team building? Explain. p-698
What advice would you give Xplane’s CEO Aric Wood about managing a virtual team, team building, and team leadership? p-698
TCF shouldn’t have taken government bailout money if it didn’t really need it. Explain your ethical reasoning. p-698
Cooper did the right thing to protect management’s right to run the company as it sees fit. Explain your ethical reasoning. p-698
Congress doesn’t understand the value of first-rate team building in competitive business organizations.How would you explain the ethics and practical value of such expenditures if you were called
Compare and contrast the rational model of decision making, Simon's normative model, and the garbage can model. p-698
Discuss eight decision-making biases. p-698
Discuss knowledge management and techniques used by companies to increase knowledge sharing. p-698
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