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business
essentials organizational behavior
Questions and Answers of
Essentials Organizational Behavior
Do you have what it takes to work for someone like Stephen Schwarzman? Explain in terms of the concepts in this chapter.
If someone was under the impression that modern information and communication technology would significantly reduce the need for foreign business travel, how would you explain the real-life situation
Based on what you just read, are you more or less interested in getting a foreign assignment someday?Explain.
If 3M doesn’t like the way things are done in Russia, it shouldn't do business there. Explain your rationale.
3M should do business in Russia but not meddle in Russian culture. “When in Russia, do things the Russian way.” Explain your rationale.
3M has a basic moral responsibility to improve the ethical climate in foreign countries where it does business. Explain your rationale.
3M should find a practical middle ground between the American and Russian ways of doing business.How should that happen?
Using Table 5–5 as a guide, how important are the various emotional intelligence competencies for making good investment decisions? Explain.
Relative to the concepts you have just read about, what traits and characteristics would describe the“ideal” Blackstone job candidate? Explain your rationale for selecting each characteristic.
How would you describe Stephen Schwarzman’s personality?
Ranked 1 = most important to 8 = least important, which of Gardner’s eight multiple intelligences are most critical to being successful at a major investment company like Blackstone? Explain your
Which of the cross-cultural competencies listed in Table 4–3 are evident in this case study? Explain.
Is face-to-face communication more important in high-context or low-context cultures? Explain.
What are some strategies for emotion regulation?
What is emotional intelligence?
What is affective events theory?
What impact does emotional labor have on employees?
What are the sources of emotions and moods?
How are emotions different from moods?
Apply concepts about emotions and moods to specific OB issues.
Identify strategies for emotion regulation.
Describe emotional intelligence.
Describe affective events theory.
Show the impact emotional labor has on employees.
Identify the sources of emotions and moods.
Differentiate between emotions and moods.
What are the parts of the three-stage model of creativity?
What are the three ethical decision criteria, and how do they differ?
How do individual differences and organizational constraints influence decision making?
How is the rational model of decision making different from bounded rationality and intuition?
What is the link between perception and decision making?
What is attribution theory?
What are the factors that influence our perception?
Describe the three-stage model of creativity.
Contrast the three ethical decision criteria.
Explain how individual differences and organizational constraints affect decision making.
Contrast the rational model of decision making with bounded rationality and intuition.
Explain the link between perception and decision making.
Describe attribution theory.
Explain the factors that influence perception.
How does the job characteristics model motivate individuals?
What are the causes, consequences, and ethics of political behavior?
How do politics work in organizations?
What are the causes and consequences of abuse of power?
What are the most often identified power or influence tactics and their contingencies?
What is the role of dependence in power relationships?
What are the similarities and differences among the five bases of power?
How is leadership different from power?
Identify the causes, consequences, and ethics of political behavior.
Describe how politics work in organizations.
Identify the causes and consequences of abuse of power.
Identify power or influence tactics and their contingencies.
Explain the role of dependence in power relationships.
Explain the three bases of formal power and the two bases of personal power.
Contrast leadership and power.
Demonstrate the differences among self-efficacy theory, reinforcement theory, equity theory, and expectancy theory.
Demonstrate three ways of creating a culture for change.
What are the similarities and differences in creating an ethical culture, a positive culture, and a spiritual culture?
Contrast the reasons for mechanistic and organic structural models.
Identify the characteristics of the functional structure, the divisional structure, and the matrix structure.
Assess the roles and functions of third-party negotiations.three loci of conflict?
What are the central tenets and main limitations of behavioral theories of leadership?
When is work performed by individuals preferred over work performed by teams?
How can organizations create team players?
What conditions or context factors determine whether teams are effective?
What are the five types of team arrangements?
What is the difference between a group and a team?
How do you explain the growing popularity of teams in organizations?
Decide when to use individuals instead of teams.
Explain how organizations can create team players.
Identify the characteristics of effective teams.
Contrast the five types of team arrangements.
Contrast groups and teams.
Analyze the continued popularity of teams in organizations.
3. Distinguish the stages of organizational socialization.
7. Distinguish different dimensions of national culture.
1. Explain the characteristics of the behaviourist and cognitive approaches to learning.
2. Explain and evaluate the technique of behaviour modification.
3. Explain the socialization process, and assess the practical relevance of this concept.
4. Explain and evaluate the technique of behavioural selfmanagement.
5. Describe features of knowledge management and the learning organization.
4. What are the advantages and disadvantages of the learning organization in practice, first from a management perspective, and then from an employee perspective? Why should there be any
1. Distinguish between type, trait and self-theories of personality.
2. Identify the strengths and limitations of formal approaches to personality assessment.
3. Explain the relationship between personality and stress, and identify individual and organizational stress management strategies.
4. Compare the advantages and disadvantages of questionnaires and projective tests as measures of personality.
5. Evaluate the benefits and problems of psychometric assessment as a management decision-making tool, particularly in selection.
6. Assess your own personality.
4. Explain the distinction between nomothetic and idiographic views of personality.What are the advantages and drawbacks of these methods?
1. Describe the dimensions of social intelligence, and explain the importance of this capability.
2. Understand the components of the interpersonal communication process.
3. Identify the main barriers to effective interpersonal communication.
4. Understand different questioning techniques, conversation controls and listening skills.
5. Explain the nature and significance of non-verbal communication cues and clusters.
6. Understand the nature and mechanisms of impression management skills and techniques.
7. Assess the concept of emotional intelligence and its practical significance.
8. Explain how corporate communication can influence understanding and encourage compliance with management directions.
1. Identify the main features of the process of perception.
2. Distinguish between the bottom-up processing of sensory information and the top-down interpretation of that information.
3. Understand the nature and implications of selective attention and perceptual organization.
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