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essentials organizational behavior

Questions and Answers of Essentials Organizational Behavior

Job satisfaction is a pleasurable emotional state resulting from the appraisal of one’s job or job experiences. It represents how you feel about your job and what you think about your job.LO1.
Values are things that people consciously or subconsciously want to seek or attain. According to value-percept theory, job satisfaction depends on whether you perceive that your job supplies those
Employees consider a number of specific facets when evaluating their job satisfaction.These facets include pay satisfaction, promotion satisfaction, supervision satisfaction, coworker satisfaction,
Job characteristics theory suggests that five “core characteristics”—variety, identity, significance, autonomy, and feedback—combine to result in particularly high levels of satisfaction with
Apart from the influence of supervision, coworkers, pay, and the work itself, job satisfaction levels fluctuate during the course of the day. Rises and falls in job satisfaction are triggered by
Moods are states of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at anything. Intense positive moods include being enthusiastic,
Job satisfaction has a moderate positive relationship with job performance and a strong positive relationship with organizational commitment. It also has a strong positive relationship with life
Organizations can assess and manage job satisfaction using attitude surveys such as the Job Descriptive Index (JDI), which assesses pay satisfaction, promotion satisfaction, supervision satisfaction,
What steps can organizations take to improve promotion satisfaction, supervision satisfaction, and coworker satisfaction?LO1.
We sometimes describe colleagues or friends as “moody.” What do you think it means to be “moody” from the perspective of Figure 4-6 ?LO1.
In what ways might being privately held benefit the job satisfaction of employees? In what ways might being publicly traded benefit satisfaction?LO1.
If you worked in a company that valued and required privacy, would it affect your job satisfaction?What about your life satisfaction?LO1.
Do consumers deserve to know about the companies that make the products they buy?Would such knowledge affect your purchasing decisions? In what way?LO1.
Use the OB Assessments for Chapter 4 to calculate the Satisfaction Potential Score (SPS)for the following four jobs:a. A third-grade public school teacher.b. A standup comedian.c. A computer
Job performance is the set of employee behaviors that contribute to organizational goal accomplishment. Job performance has three dimensions: task performance, citizenship behavior, and
Task performance includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces.Examples of task
Organizations gather information about relevant task behaviors using job analysis and O*NET.LO1.
Citizenship behaviors are voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes
Counterproductive behaviors are employee behaviors that intentionally hinder organizational goal accomplishment. Examples of counterproductive behavior include sabotage, theft, wasting resources,
A number of trends have affected job performance in today’s organizations. These trends include the rise of knowledge work and the increase in service jobs.LO1.
MBO, BARS, 360-degree feedback, and forced ranking practices are four ways that organizations can use job performance information to manage employee performance.LO1.
Which dimensions of job performance do you think General Motors emphasized prior to its revitalization effort? What are the advantages and disadvantages of this emphasis? How did this emphasis likely
Which dimensions of job performance do you think General Motors is emphasizing now? How might the change in emphasis improve the likelihood that GM can compete effectively?LO1.
Organizational behavior is a field of study devoted to understanding and explaining the attitudes and behaviors of individuals and groups in organizations. More simply, it focuses on why individuals
The two primary outcomes in organizational behavior are job performance and organizational commitment.LO1.
A number of factors affect performance and commitment, including individual mechanisms(job satisfaction; stress; motivation; trust, justice, and ethics; learning and decision making), individual
The effective management of organizational behavior can help a company become more profitable because good people are a valuable resource. Not only are good people rare, but they are also hard to
A theory is a collection of assertions, both verbal and symbolic, that specifies how and why variables are related, as well as the conditions in which they should (and should not) be related.
A correlation is a statistic that expresses the strength of a relationship between two variables(ranging from 0 to 6 1). In OB research, a .50 correlation is considered “strong,” a.30 correlation
Assuming you possessed the right technical skills, would a job at Patagonia be appealing to you? What would be the most important positives associated with the position, in your view? What would be
Which checklist ingredients would you value most as an employee? Which would you value least? Do some suggestions seem debatable?LO1.
Which checklist ingredients do you think are most uncommon in organizations? Do those ingredients seem to be promising avenues for creating sustained competitive advantage?LO1.
Explain what you understand by the underlying concept of motivation. Summarise the main needs and expectations to be taken into account in considering the motivation of people to work.
Describe the use of performance-gap analysis.
Compare and contrast the interview and survey methods of data collection.
List some possible types of organization data that you might find in your own organization or college that could be used in planning an OD program.
Explain the difference between symptoms and causes.
Identify and give examples of the force-field analysis model.
Trace the life cycle of change in an organization or government.
What are major forces in the change process?
What strategies might be used in gaining acceptance for an OD program?
Explain how process interventions can be used in an OD program.
What is the difference between group task functions and group maintenance functions?
Identify and explain the communication processes that a manager can use in a work group.
Compare and contrast the basic OD strategies.
Identify and give examples of OD interventions for various target systems.
Explain how stream analysis can be used in an OD program.
Describe an integrated approach to change.
Explain three factors that should be considered in selecting a technique.
What are the objectives of laboratory training?
Identify and explain the four areas of the Johari Window Model.
How can you use the Johari Window Model as a tool to understand interpersonal communications?
What is the interrelationship between the Johari Window Model and laboratory learning?
Explain how transactional analysis can help you better understand your communication patterns.
Explain the steps in a career life planning program.
Identify and explain stress management interventions.
Identify the characteristics of an effective team. Is a golf team really a team, or just a group?
Identify and give examples of ways of increasing team effectiveness.
Identify the symptoms of groupthink.Explain how groupthink can be avoided through team development.
Identify the six steps in the team development process.
Identify major sources of organizational conflict.
Many people approach conflict as a win-lose situation.Why is a win-win approach more likely to work?
What are the anticipated behaviors of competitive conflict that occur in work teams?
Identify and compare the five major conflict styles.
Compare and contrast the methods used in the different approaches to resolving intergroup conflict.
Identify and discuss the major factors in effective goal setting.
Discuss the role of participation in goal setting.
Describe Locke and Latham’s goal-setting model.
What are the typical steps in an MBO program?
Compare and contrast the factors that make for successful and unsuccessful MBO programs.
Explain total quality management and how it can be used to improve quality and productivity.
Would you like to work in a self-managed work team? Are classroom group project teams like selfmanaged teams? Why or why not?
What are the characteristics of self-managed work teams?
What are some problems that organizations might have in implementing total quality management?
Identify and give examples from your experience of the major system-wide OD intervention techniques.
Compare and contrast the reasons for successful and unsuccessful change programs.
How can managers develop an organizational culture that encourages a high-performing system or a learning organization?
Compare and contrast organization development and organization transformation.How are they similar or dissimilar?
Suppose you receive a new job offer.What cultural factors would you consider in making a decision?
How does the culture affect an organization’s ability to change?
Can you identify the characteristics that describe your organization’s culture?
Find an article from Business Week, Fortune, the Wall Street Journal, or another publication that discusses an organization’s culture and identify the strength of the corporate culture using Figure
Identify some of the conditions for the success of an OD program.
Is OD an emerging discipline or only a passing fad?
Do you agree or disagree with the criticisms of OD?
How would you define “organization development”?
How does OD differ from a single-change technique such as management training?
Identify and demonstrate the uses of the psychological contract.
Explain the difference between pivotal and peripheral norms.
Explain three basic responses an individual may have to socialization.
Read a book or view a video/movie (e.g.,Wall Street or The Firm) and identify the organizational culture and norms it embodies.
Identify and explain the five stages of organization development.
What is the implication of organization renewal for today’s organizations?
Contrast the differences between a stable and a hyperturbulent environment.
Compare and contrast the four types of management orientations used in relating to the environment.
Explain a sociotechnical system and its five components.
What lessons can future shock provide for organizations?
Describe or compare the corporate cultures of organizations you have worked in.What makes one more effective than another?
Compare and contrast managerial efficiency and effectiveness.
Identify the key factors in cultural change.

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