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business
essentials organizational behavior

Questions and Answers of Essentials Organizational Behavior

Define organizational behavior (OB) LO.1
Identify the primary behavioral disciplines contributing to OB LO.1
Describe the three goals of OB LO.1
List the major challenges and opportunities for managers to use OB concepts LO.1
Discuss why workforce diversity has become an important issue in management LO.1
Explain how managers and organizations are responding to the problem of employee ethical dilemmas LO.1
Discuss how a knowledge of OB can help managers stimulate organizational innovation and change LO.1
Intense focus on the customer. The customer includes not only outsiders who buy the organization's products or services but also internal customers (such as shipping or accounts payable personnel)
Concern for continual improvement. Quality management is a commitment to never be satisfied. "Very good" is not good enough. Quality can always be improved. LO.1
Improvement in the quality of everything the organization does. The term quality applies not only to the final product but also to how the organization handles deliveries, how rapidly it responds to
Accurate measurement. Quality management uses statistical techniques to measure every critical performance variable in the organization's operations. These perfor- mance variables are then compared
Empowerment of employees. Quality management involves the people on the line in the improvement process. Teams are widely used as empowerment vehicles for finding and solving problems. LO.1
Define conflict and debate its positive and negative consequences in the workplace.AppendixLO1
Distinguish task conflict from relationship conflict and describe three strategies to minimize relationship conflict during task conflict episodes.AppendixLO1
Diagram the conflict process model and describe six structural sources of conflict in organizations.AppendixLO1
Outline the five conflict-handling styles and discuss the circumstances in which each would be most appropriate.AppendixLO1
Apply the six structural approaches to conflict management and describe the three types of third-party dispute resolution.AppendixLO1
Discuss activities in the negotiation preparation, process, and setting that improve negotiation effectiveness.AppendixLO1
Distinguish task conflict from relationship conflict, and explain how to maintain some degree of task conflict while minimizing relationship conflict.AppendixLO1
The chief executive officer of Creative Toys, Inc. read about cooperation in Japanese companies and vowed to bring this same philosophy to the company. The goal is to avoid all conflict, so that
Conflict among managers emerged soon after a French company acquired a Swedish firm. The Swedes perceived the French management as hierarchical and arrogant, whereas the French thought the Swedes
You are a special assistant to the commander-in-chief of a peacekeeping mission to a war-torn part of the world.The unit consists of a few thousand peacekeeping troops from the United States, France,
The chief operating officer (COO) has noticed that production employees in the company’s Mexican manufacturing operations are unhappy with some of the production engineering decisions made by
Describe the inquisitional approach to resolve disputes between employees or work units. Discuss its appropriateness in organizational settings, including the suitability of its use with a
Jane has just been appointed as purchasing manager of Tacoma Technologies, Inc. The previous purchasing manager, who recently retired, was known for his “winnertake-all” approach to suppliers. He
You are a new program manager with responsibility for significant funding and external relations, and because of downsizing issues in your area, you have lost two valuable employees (actually 1.5,
Laura is about to renegotiate her job role with her new manager. She has heard through the grapevine that he is a tough negotiator, highly competitive, and unwilling to take others’ needs into
Sales manager Roger Todd was fuming. Thanks to, as he put it, “those nearsighted addleheads in service,” he had nearly lost one of his top accounts. When told of Todd’s complaint, senior
Discord Investments didn’t expect so much conflict when the regional brokerage firm brought in a global information technology (IT) consulting firm to implement a new client/server network. Discord
Describe three types of coordination in organizational structures.AppendixLO1
Discuss the role and effects of span of control, centralization, and formalization, and relate these elements to organic and mechanistic organizational structures.AppendixLO1
Identify and evaluate six types of departmentalization.AppendixLO1
Explain how the external environment, organizational size, technology, and strategy are relevant when designing an organizational structure.AppendixLO1
Twitter, Inc.’s organizational structure was described at the beginning of this chapter. What coordinating mechanism is likely most common in this organization?Describe the extent and form in which
Think about the business school or other organizational unit whose classes you are currently attending. What is the dominant coordinating mechanism used to guide or control the instructor? Why is
Administrative theorists concluded many decades ago that the most effective organizations have a narrow span of control. Yet today’s top-performing manufacturing firms have a wide span of control.
Leaders of large organizations struggle to identify the best level and types of centralization and decentralization.What should companies consider when determining the degree of
Mechanistic and organic structures are two organizational forms. How do the three types of coordination mechanisms operate through these forms?AppendixLO1
While preparing for a final examination in organizational behavior, you and a student in another class review the important information regarding organizational structure and design. During the
From an employee perspective, what are the advantages and disadvantages of working in a matrix structure?AppendixLO1
Suppose you have been hired as a consultant to diagnose the environmental characteristics of your college or university. Referring to the four external environment contingency dimensions described in
Sloan & Wu, Inc., wants to get closer to its customers. Over the past six years, the large chain of department stores had acquired three major regional department store businesses that enjoyed loyal
Describe the elements of organizational culture and discuss the importance of organizational subcultures.AppendixLO1
Describe four categories of artifacts through which corporate culture is deciphered.AppendixLO1
Discuss the importance of organizational culture and the conditions under which organizational culture strength improves organizational performance.AppendixLO1
Compare and contrast four strategies for merging organizational cultures.AppendixLO1
Describe five strategies for changing and strengthening an organization’s culture, including the application of attraction–selection–attrition theory.AppendixLO1
Describe the organizational socialization process and identify strategies to improve that process.AppendixLO1
Superb Consultants has submitted a proposal to analyze your organization’s culture. The proposal states that Superb has developed a revolutionary new survey to tap the company’s true culture. The
All members of the executive team at Claybuild, a national manufacturer of bricks and related building materials, strongly believe that quality control and efficiency are the two cornerstones of the
The CEO of a manufacturing firm wants everyone to support the organization’s dominant culture of lean efficiency and hard work. The CEO has introduced a new reward system to reinforce this culture
“Organizations are more likely to succeed when they have an adaptive culture.” What can an organization do to foster an adaptive culture?AppendixLO1
Senior officers of a city government have assigned you the project of identifying ways to reinforce a new culture of teamwork and collaboration. The senior executives clearly support these values,
After three months on the job, you feel that the company has violated the psychological contract. The job is not as exciting as you originally expected, and your current boss is no better than the
Socialization is most intense when people pass through organizational boundaries. One example is your entry into the college or university that you are now attending.What learning and adjustment
CommsOne Bank is one of Asia’s largest financial institutions and is recognized as a leader in business banking.However, it has had difficulty gaining market share in the personal banking business
Describe the elements of Lewin’s force field analysis model.AppendixLO1
Discuss the reasons why people resist organizational change and how change agents should view this resistance.AppendixLO1
Outline six strategies for minimizing resistance to change, and debate ways to effectively create an urgency to change.AppendixLO1
Discuss how leadership, coalitions, social networks, and pilot projects assist organizational change.AppendixLO1
Describe and compare action research, appreciative inquiry, large group interventions, and parallel learning structures as formal approaches to organizational change.AppendixLO1
Discuss two cross-cultural and three ethical issues in organizational change.AppendixLO1
Chances are that the school you are attending is currently undergoing some sort of change to adapt more closely to its environment. Discuss the external forces that are driving the change. What
Use Lewin’s force field analysis to describe the dynamics of organizational change at Levi Strauss. The case study at the beginning of this chapter provides some information, but think about other
Employee resistance is a symptom, not a problem, in the change process. What are some of the real problems that may underlie employee resistance?AppendixLO1
Senior management of a large multinational corporation is planning to restructure the organization. Currently, the organization is decentralized around geographic areas so that the executive
The director of the state government’s department of human services (DOHS) wants to make the agency more environmentally friendly by reducing waste in the workplace.Employees will be expected to
Web Circuits is a Malaysian-based custom manufacturer for high-technology companies. Senior management wants to introduce lean management practices to reduce production costs and remain competitive.
What is the role of formal and informal networks in organizations interested in undergoing change?AppendixLO1
Suppose that you are vice president of branch services at the Bank of East Lansing. You notice that several branches have consistently low customer service ratings, even though there are no apparent
Delta Plantations Sdn. Bhd. is an oil palm plantation located in Malaysia. It consists of an oil palm estate and one palm oil mill. It is a wholly owned subsidiary of a British multinational company
Explain how emotions and cognition (conscious reasoning) influence attitudes and behavior.AppendixLO1
Describe emotional labor and discuss strategies for displaying expected emotions at work.AppendixLO1
Define emotional intelligence and discuss its importance in the workplace.AppendixLO1
Explain how job satisfaction and dissatisfaction affect work behavior, including job performance and customer service.AppendixLO1
Summarize the three types of organizational commitment, and discuss strategies to increase affective commitment.AppendixLO1
Define stress and stressors, and explain why people differ in their response to the same stressor.AppendixLO1
Identify five ways to manage workplace stress.AppendixLO1
SuperTelco is shutting down its customer service center and moving all of its staff into remote work (work from home). These employees will be required to have a separate area of their home for work
A software development company has formed a “fun”committee to help its 100 employees experience more positive emotions in the workplace. Its first event was a space hopper race (employees ride a
Studies report that college instructors are frequently required to engage in emotional labor. Identify the situations in which emotional labor is required for this job. In your opinion, is emotional
Recall situations where you had to regulate your emotions.For example, think of times when you wanted to feel more serious than you would otherwise, or experience more happiness for someone at a time
Recognizing and regulating emotions in ourselves and others is an important capability in the workplace. Looking at each of the four components of this concept, what special training and daily
Recall or imagine yourself in a customer-facing job, such as restaurant waiter or retail salesperson. Use the serviceprofit chain model to explain how being happy working in this job and for this
Two college graduates recently joined the same major newspaper as journalists. Both work long hours and have tight deadlines for completing their stories. They are under constant pressure to scout
Recall or imagine yourself in the job of a f inancial advisor, who gives advice to clients for investing in stocks and other asset classes. Clients are sometimes angry or frantic when investments
Diana Gillen had an uneasy feeling of apprehension as she arrived at the Cobb Street Grille corporate offices. Today she was meeting with her supervisor, Julie Spencer, and regional director, Tom
Define motivation, and explain how drives and emotions influence employee motivation.AppendixLO1
Explain through four-drive theory the process of human motivation, and summarize Maslow’s needs hierarchy, intrinsic and extrinsic motivation, and learned needs theory.AppendixLO1
Outline the expectancy theory model, and prescribe how to improve employee motivation through the elements of this model.AppendixLO1
Describe organizational behavior modification (OB Mod) and social cognitive theory, and explain their relevance to employee motivation.AppendixLO1
Discuss the characteristics of effective goal setting and feedback.AppendixLO1
Explain how equity theory, procedural justice, and interactional justice influence employee motivation.AppendixLO1
Four-drive theory recommends that companies must keep fulfillment of the four drives in balance. What is this “balance” and why is it important? Give an example(real or hypothetical) of how a
Learned needs theory states that needs can be strengthened or weakened. How might a company strengthen the achievement needs of its management team?AppendixLO1
Everyone who works as an electronic game developer has extrinsic sources of motivation, and most also experience some degree of intrinsic motivation. Considering the dynamics of extrinsic and
Use all three components of expectancy theory to explain why some employees are motivated to show up for work during a snowstorm whereas others don’t make any effort to leave their homes.AppendixLO1
The opening case study for this chapter describes how many companies have replaced or supplemented traditional annual performance appraisals with frequent, constructive, and future-focused
Describe a situation in which you used organizational behavior modification to increase or decrease someone’s motivation regarding a specific behavior. What specifically did you do? What was the
Using your knowledge of the characteristics of effective goals, establish two meaningful goals related to your performance in this class.AppendixLO1

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