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essentials organizational behavior

Questions and Answers of Essentials Organizational Behavior

Explain the model of decision-making styles. p-698
Explain the model of intuition and the ethical decision tree. p-698
Summarize the pros and cons of involving groups in the decision-making process. p-698
Contrast brainstorming, the nominal group technique, the Delphi technique, and computer-aided decision making. p-698
Describe the stages of the creative process. p-698
Discuss the practical recommendations for increasing creativity. p-698
Compare and contrast the rational model of decision making, Simon’s normative model, and the garbage can model. The rational decision-making model consists of identifying the problem, generating
Discuss eight decision-making biases. Decisionmaking bias occurs as the result of using judgmental heuristics. The eight biases that affect decision making include (1) availability, (2)
Discuss knowledge management and techniques used by companies to increase knowledge sharing. Knowledge management involves the implementation of systems and practices that increase the sharing of
Explain the model of decision-making styles. The model of decision-making styles is based on the idea that styles vary along two different dimensions:value orientation and tolerance for ambiguity.
Explain the model of intuition and the ethical decision tree. Intuition consists of insight or knowledge that is obtained without the use of rational thought or logical inference. There are two types
Summarize the pros and cons of involving groups in the decision-making process. There are both pros and cons to involving groups in the decision-making process. Although research shows that groups
Contrast brainstorming, the nominal group technique, the Delphi technique, and computer-aided decision making. Group problem-solving techniques facilitate better decision making within groups.
Describe the stages of the creative process. Creativity is defined as the process of using imagination and skill to develop a new or unique product, object, process, or thought. There are five stages
Discuss practical recommendations for increasing creativity. Creativity can be enhanced by effectively managing the stages of creativity and by fostering a positive and supportive work environment.
How would you describe Mulally’s approach to decision making? P=879
Is Mulally’s approach more characteristic of the rational, normative, or garbage can models of decision making? Discuss your rationale. P=879
What type of decision-making styles are most and least consistent with Mulally’s approach to decision making? To what extent is Ford following the practical recommendations of increasing
What are your key takeaways from this case? P=879
Absolutely. Hospitals should not have to provide free care to someone who has money stashed away in the bank or 401(k) plans. This is a good way to detect if someone is lying or trying to “game”
Absolutely not. A hospital has no business accessing private information about patients without their knowledge. P=879
Yes, under three stipulations: (1) the patient gives permission, (2) the patient gets to see the report, and (3) credit scores are not used as the sole criteria to make decisions about getting care.
Invent other options. P=879
Define the term conflict, and put the three metaphors of conflict into proper perspective for the workplace. LO.1
Distinguish between functional and dysfunctional conflict, and discuss why people avoid conflict. LO.1
List six antecedents of conflict, and identify the desired outcomes of conflict. LO.1
Define personality conflicts, and explain how managers should handle them. LO.1
Discuss the role of in-group thinking in intergroup conflict, and explain what management can do about intergroup conflict. LO.1
Discuss what can be done about cross-cultural conflict. LO.1
Explain how managers can stimulate functional conflict, and identify the five conflict-handling styles. LO.1
Explain the nature and practical significance of conflict triangles and alternative dispute resolution for third-party conflict intervention. LO.1
Explain the difference between distributive and integrative negotiation, and discuss the concept of added-value negotiation. LO.1
How did Selina Lo’s interpersonal style evolve in terms of the conflict metaphors discussed in this chapter? LO.1
What evidence of functional and dysfunctional conflict is apparent in this case? LO.1
What did Selina Lo need to learn early on about emotional intelligence, as discussed in Chapter 5? How would it have impacted her management style?
How would you handle a boss with the win–lose style Selina Lo exhibited early in her career?Explain. LO.1
Using Table 13–2 as a guide, what lessons about cross-cultural conflict did Selina Lo need to learn early in her career? LO.1
Which conflict-handing styles are evident in this case? What was their comparative effectiveness? LO.1
These guys are simply high-spirited thoroughbreds who kick up some dust while helping us win the race. Just stay out of their way. LO.1
The good results these men get are more than offset by the negative impact their feud has on company productivity and morale. A coalition of employees needs to confront the boss with the facts and
In this obvious clash of personalities, one of these bullies must be fired. Or should the company fire both? LO.1
The boss is clueless, so someone needs to elevate the issue to the board of directors. LO.1
A brave coworker who has the respect of these feuding men needs to take them aside for a little talk about workplace civility, to break the cycle of dysfunctional conflict. This would be a win–win
Let’s take sides in this feud and fight it out until there’s a clear winner and loser. LO.1
Invent other options. Discuss. LO.1
Review the five dominant listening styles and 10 keys to effective listening. k-76
Describe the communication differences between men and women, and explain the source of these differences. lo5
Discuss the formal and informal communication channels. lo5
Explain the contingency approach to media selection.p=963
Describe the Internet Generation, and discuss the pros and cons of teleworking.k=23
Specify practical tips for more effective e-mail and cell phone etiquette. p-741
Have you ever been frustrated with out-of-date information technology in the workplace? If so, explain how it hampered your communication.
From a strategic standpoint, what are the arguments against uncontrolled information technology in the workplace?
As a top-level manager, what information technology policies would you put in place? What would you do to enforce those policies?
What is your personal stance on “Technology Populism”? What are the implications of your position for organizations?
What evidence of Net Gen norms (see Table 14–6)can you find in this case? Are they potentially positive or disruptive to organizational success? Explain.
How can Unilever’s Wendy Wilkes give employees more digital freedom without endangering the company? Explain in terms of specific tools such as Skype, Webcam videoconferencing, iPods, Facebook, and
When employees are on company time they are fully accountable for their whereabouts. Geo-tracking is acceptable, with or without their knowledge.
Geo-tracking your employees is acceptable if they are fully informed about the technology.
If employees will be geo-tracked by their employer, then the employees need to fully participate in formulating standards and limits of use. What standards and limits do you recommend?
Hello, Big Brother. Geo-tracking employees is an unacceptable infringement of personal privacy rights.
Explain the concept of mutuality of interest. Q-758
Name at least three "soft" and two "hard" influence tactics, and summarize the practical lessons from influence research. Q-758
Identify and briefly describe French and Raven's five bases of power, and discuss the responsible use of power. Q-758
Define the term empowerment, and explain why it is a matter of degree. Q-758
Explain why delegation is the highest form of empowerment, and discuss the connections among delegation, trust, and personal initiative. Q-758
Define organizational politics, and explain what triggers it. Q-758
Distinguish between favorable and unfavorable impression management tactics. Q-758
Explain how to manage organizational politics. Q-758
What influence tactics and power bases are evident in this case? Explain. Q-758
Where would you plot J.A. Counter’s ROWE program on the empowerment grid in Figure 15–2?Explain. Q-758
Has employee empowerment been taken too far in this case? Explain. Q-758
What impact do you expect the ROWE program to have on organizational politics at J.A. Counter?Explain. Q-758
What are your own feelings about the ROWE concept? Would you like to work in such an unstructured situation? Explain why or why not. Q-758
Never. A lie is a lie and it is immoral to deceive others, especially those for whom you are responsible. Q-758
Harmless “white lies” are okay when used to protect people’s feelings. “Say, how do you like my new haircut?” “Do I look like I’ve gained some weight?” Q-758
True, it’s wrong to lie. But life isn’t perfect, so the truth needs to be bent a little bit sometimes. (When, and in what situations, exactly?) Q-758
Get real. Everyone lies one time or another. The trick is to do it skillfully and not overdo it. Q-758
A harmless white lie now and then is okay, but care needs to be taken because any sort of lying damages a manager’s credibility. Q-758
Invent other options. Discuss. Q-758
Define the term leadership, and explain the difference between leading and managing. Q-758
Review trait theory research and the takeaways from this theoretical perspective. Q-758
Explain behavioral styles theory and its takeaways. Q-758
Explain, according to Fiedler's contingency model, how leadership style interacts with situational control, and discuss the takeaways from this model. Q-758
Discuss House's revised path-goal theory and its practical takeaways. Q-758
Describe the difference between laissez-faire, transactional, and transformational leadership. Q-758
Discuss how transformational leadership transforms followers and work groups. Q-758
Explain the leader-member exchange model of leadership. Q-758
Review the concept of shared leadership and the principles of servant- leadership. Q-758
Describe the follower's role in the leadership process. Q-758
Use Table 16–2 to evaluate the extent to which Indra Nooyi displayed the characteristics associated with being a good leader and good manager. Q-758
Which different positive and negative leadership traits and styles were displayed by Ms. Nooyi?Cite examples. Q-758
To what extent does Indra display situational approaches toward leadership. Explain. Q-758
Which of the four types of transformational leadership behavior were displayed by Ms. Nooyi? Q-758
Would you like to work for Indra Nooyi? Explain why or why not. Q-758
What did you learn about leadership from this case? Q-758
Tell the mortgage company your friend is still employed by the company. Your friend needs a break, and you are confident that he’ll find a job in the near future. Q-758
Refuse to lie. It is unethical to falsify information regarding employment. Q-758
Simply avoid the mortgage company’s phone call. Q-758
Invent other options. Discuss. Q-758

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