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business
management and organisational behaviour

Questions and Answers of Management And Organisational Behaviour

How would you describe the prevailing leadership style employed in the plant?How have situational variables influenced that style?
What ‘contribution’ does each culture make to the apparent success of this plant:that is, what are both the Swedish and French qualities which contribute to this success? Do you consider this to
A few problems have been encountered at SAN which may, in part at least, be cultural in origin. For each of the problems identified below, attempt to suggest a plausible cultural explanation.a
How might the motivation of staff have been affected during the change process?Use any theoretical frameworks presented in Chapter 3 to support your answer.
What are the merits and drawbacks of the kind of multiskilled teams which this change would have helped to encourage?
What does this case tell us about contemporary management thinking regarding organisational structures and individual roles?
What sources of power, or power bases, are threatened by this change?
How important is the context of change to the implementation process? How did the context in this case influence the final outcome of the change process?
What was the scale of this change for those staff involved in the process: that is, those who were expected to become generic workers?
Why was this change initiative, which held so much promise and generated such enthusiasm from management, so emphatically rejected by staff? Drawing on the work of Morgan (1986, 1996) as noted in
What factors are driving the attitudes of members of the Marketing Department?Is there any evidence of cognitive bias or cognitive dissonance?
How far can the problems encountered with Mr Hayashi be linked to national cultural differences?
Formulate Ellen’s plan of action and identify possible solutions for her.
Suggest main headings under which interrelated factors can be identified which influence behaviour in work organisations. For each of your headings give examples from your own organisation.
Identify, and outline briefly, major trends in management theory since the beginning of this century.
Assess critically the relevance of the following to present-day organisations. Illustrate your answer with reference to your own organisation.(a) scientific management(b) bureaucratic structures(c)
Debate critically the extent to which the study of organisation theory and the ideas of management gurus have any practical relevance or benefits for managers.
Identify examples that illustrate the practical application of:(a) the Peter Principle(b) Parkinson’s Law.
Investigate those features of the structure, management and operations of the organisation which are characteristic of:(a) scientific management(b) bureaucracy.Comment critically on what you believe
For the same, or a different, organisation, comment critically, with supporting examples, on the extent to which applications of the human relations approach to organisation and management have been
For nearly a year, the 85,000 people who work for Safeway, the British food retailer, have been living with uncertainty. When William Morrison, a north of England supermarket group, set off a battle
The corporate scandals in the US have stimulated a frenzy of activity in business schools around the world. Deans are busy pointing out how much their curricula focus on business ethics. New courses
Boris works as a receptionist. He’s happy with his salary, gets along well with his co-workers and his boss, there’s no stress, and he can get all of his tasks done proficiently. However, he
Sheryl is cooperative, forgiving and understanding. She has high __________.a. agreeablenessb. conscientiousnessc. extroversiond. openness
You took a personality test and did not receive a job offer. The feedback was because your personality does not suit the role. This is incorrect because:a. Your previous personality tests show you
An individual’s general strategy for dealing with other people and the degree to which they feel they can manipulate others in interpersonal situations is referred to as ____________.a. Darwinismb.
What types of learners are most likely to enjoy making outlines of text and lecture material?a. Experiential learnersb. Observational learnersc. Structured learnersd. Group learners
In the latter half of the 20th and early 21st centuries, with the birth of the internet and as participation and consumption of social media grew, bigger was deemed as being better. Assertive and
The CEO of Kiwibank, Steve Jurkovich, doesn’t appear to be radical. The father has been at the helm for over four years and has spent much of his corporate life in banking. But things have been
Ethical Dilemma More and more frequently there is discussion about the need for women to sit on boards, as well as greater inclusion of First Nations Australians and those with diversity needs.
Having discussed stress and engagement, it is notable that there is research to suggest that engagement and positive outcomes are not always related.105 In fact, some of a firm’s best-performing
What term refers to feeling obliged to stay with an organisation for moral or ethical reasons?a. Continuance commitmentb. Affective commitmentc. Legal commitmentd. Normative commitment
What term refers to a heightened emotional and intellectual connection that an employee has for his/her job, organisation, manager or co-workers that, in turn, influences him/her to apply additional
When does intrapersonal value conflict occur?a. When we have a disagreement with our co-workers that prevents productivityb. When being happy pulls us towards spending quality time with our family,
What term refers to how people explain the causes of their own as well as other people’s behaviours and achievements?a. Attributionb. Sensationc. Empowermentd. Projection
In the study of stress, what does GAS stand for?a. General adaptation syndromeb. General anti-stress supportc. General anxiety sensationd. Nothing – the acronym has lost its meaning over time
Which of the following refers to a positive type of stress?a. Task demandsb. GASc. Distressd. Eustress
With more and more workers participating in the gig economy and many individuals employed as casuals or under temporary contracts rather than as full-time employees, it is becoming more difficult to
Taronga Zoo on its current site in Sydney was opened on 7 October 1916. Over the past 100 years much has changed, particularly after a critical review was held in 1967 and the focus moved to
Google has long been cited as a fun environment to work in. Worldwide it employs just over 100 000 people. 56 Under the parent company, Alphabet, it is part of a family of 25 other brands. Google
The automotive industry regularly pays incentives based on monthly targets. This type of practice can lead to salespeople focusing their efforts towards the end of the month to meet often
While a manager can create an environment and conditions that enable motivation, the phenomenon is about an arousal state. It requires the employee to make connections between goals and the feelings
According to the human relations approach, offering employees _____________ is the best way to enhance motivation in the workplace.a. flexible work schedulesb. self-directionc. increased
You have recently commenced as a manager in the finance team at ATELCO, an internet provider. The team largely consists of long-term employees with the average tenure of five years. Most of the team
Over a half century ago the first humans walked on the moon. Since then, government agencies such as the American National Aeronautics and Space Administration, Russia’s Roscosmos, the China
Jaimin was concerned. He had talked with his teammate, Alex, about the fake First Nations Australian souvenirs being passed off in their store as genuine First Nations Australian art when they were
While mainstream perspectives see teams as a neutral way of designing work in organisations, a critical perspective sees teams as a way to create, maintain and reproduce unequal power relations.133
There is emerging evidence that emotional intelligence of group members can promote:a. cohesivenessb. conflictc. informal leadershipd. group norms
Which of the following distinguishes an informal group from a formal group?a. An informal group consists of members who did not formerly know each other.b. An informal group is organised by top
Social loafing often results from the assumption by some group members that if they do not work hard:a. upper management will not noticeb. others will pick up the slackc. they will conserve energy
What term refers to the performance improvements that occur because people work together rather than independently?a. Process gainb. Process lossc. Team efficacyd. Cohesiveness
Which of the following is not a strength of crossfunctional teams?a. Getting things done fasterb. Solving complex problemsc. Increasing employee knowledge about other areas of the organisationd.
Maria had a worried look as she said goodbye and thanked those members of Team One for their report, assuring them that she would soon advise them of her decisions. Telling her assistant to hold all
Laura Williamson, the head of facilities management at the Department of Transport, re-read the policy directive from the DOT executive requiring all sections to identify opportunities to cut their
From a critical perspective, evidence-based management (EBM) approaches to decision making do not occur in an objective way independent of social or political interests. Instead, evidence is
John Barrington, the CEO of Railcraft, a $98 million train engine repair company, has just received a troubling email. The Australian Government is reporting that 36 older freight trains repaired by
Post-decision dissonance is _________ a choice that was already made.a. doubt aboutb. satisfaction withc. resentment towardsd. denial of
A non-programmed decision is appropriate when __________.a. a situation requires exceptional problem-solving skillsb. the particular problem has frequently been encountered beforec. decision rules
When there is no known information regarding the outcome of a decision, but enough information exists to estimate the probabilities of several outcomes, a ___________________ exists.a. condition of
Which of the following is/are true about intuition?a. It’s the same as guessing.b. It’s the opposite of rationality.c. It evolves over time.d. All of these.
the window and thought about his options. He considered what he could say to the shareholder ministers of WSA Co, Minister Emma Bermingham and Senator Matt Washbourne, who were demanding an
BUPA, a private international healthcare not-for-profit company, operates in over 190 countries, including Aotearoa/New Zealand and Australia, with more than 38 million customers. BUPA employs over
Communication is often seen as a type of engineering problem concerned with ensuring that the sender’s message is adequately received by the receiver and not interfered with by such things as noise
Tonia Hughes, the newly appointed Chair Standards Committee of a New Zealand major city newspaper, reflected on how journalism had changed since she began as a cub reporter in 1990. Back then,
What term refers to the encoded information of the communication process?a. Feedbackb. Channelc. Decodingd. Message
Which of the following is not a recommended suggestion for making an effective presentation?a. Highlight key ideas.b. Watch the audience for signs of comprehension or misunderstanding.c. Pace back
Which of the following is not a recommended suggestion for running an effective job interview meeting?a. Show sincerity in your vocal tone.b. Try to make the candidate feel relaxed.c. Use open body
Which of the following is not a recommended suggestion for running an effective meeting?a. Require that participants come prepared to discuss the topics on the agenda.b. Allow participants to engage
Within the communication process, a check on the success of the communication is called __________________.a. feedbackb. noisec. decodingd. encoding
Professor Mary McGregor was troubled as she walked towards the dean’s office. She was not looking forward to combating yet another push for her organisational behaviour and management unit to
Aldi, an international retailer since 1913, has over 10 000 stores around the world. Since opening its first store in Australia in 2001, the company has built a presence of almost 600 stores
Dr Suni Wansal, Executive Director of the Alliance for Ethical Leadership, reviewed what she would say tomorrow at a national media function where she would be speaking on the conflict for public
Considering conflict from a critical perspective involves a focus on the key concept of power in social relationships. That power may be expressed either covertly or overtly. The location of power
Which conflict management style emphasises problem solving and pursues an outcome that gives both parties what they want?a. Compromisingb. Competingc. Collaboratingd. Avoiding
Which of the following is an effective conflict resolution behaviour?a. Expressing emotionsb. Speaking separately to both partiesc. Retaliatingd. Demeaning the other party
In _________, an impartial third party facilitates a discussion using persuasion and logic, establishes each side’s priorities, and suggests a settlement that does not have to be accepted.a.
The more a conflict escalates, the ___________ it is to reverse.a. easierb. more difficultc. more fund. simpler
By definition, ______________ conflict occurs between groups at the same organisational level.a. horizontalb. verticalc. functionald. process
Which conflict management style exhibits an ‘I lose/you win’ mentality?a. Compromisingb. Accommodatingc. Collaboratingd. Avoiding
Irena Harkison, a partner in Health Law at a top-tier legal firm, LKW International, was concerned about how she could handle an ongoing dispute between two of her staff. Di Stewart had been with the
Adam Goodes is a proud Indigenous man and recognised leader. He is also part of the Stolen Generations. His life and work extend beyond his recognition as an Australian Football League (AFL) player
According to the Australian Institute of Company Directors (AICD), the percentage of women on boards in ASX 200 organisations increased from 29.7 per cent in June 2019 to 34.2 per cent in November
As leaders, we need to recognise there is moral content to our actions. We are also imperfect leaders, meaning that we may not always lead or our actions may not always benefit all people. Imagine
There is a growing body of work exploring the notion of destructive leadership, a type of leadership that might also be generally understood as bullying. While its definition is ‘… systematic and
Which of the following is more closely associated with leadership than with management?a. Organisingb. Evaluatingc. Building trustd. Meeting goals
In path-goal theory, the ________ leadership style is best for situations with ambiguous, unstructured tasks.a. directiveb. supportivec. participatived. achievement-oriented
Dawn is a manager who sets difficult goals while communicating confidence in subordinates’ abilities to achieve those goals. Which type of leadership is Dawn practising?a. Directiveb.
Oleg follows Vroom’s decision tree to a terminal node, then discusses an important issue with his subordinates before making a decision. Oleg used the ______ style.a. consultb. delegatec. decided.
Hareesh’s employees are extremely competent and motivated. If Hareesh follows the Hersey and Blanchard leadership model, then what would he most likely call his own leadership style?a.
When we traditionally think about leadership, we may envision someone who is ‘leader-first’: focused on power, money and material possessions, either for themselves, for their company or both.
Heart On My Sleeve started with a simple act when founder Mitch Wallis drew a heart on his forearm, and this act turned into a social movement that today is embracing mental health issues at some of
Imagine that you are a manager responsible for choosing which new project to support. Your budget is limited, and you can support only one new project. You must make a decision by tomorrow morning.
While we have discussed the use of power influence and politics in the positive, there is a growing body of work covering psychopaths in organisations. Industrial psychologist Paul Babiak and
Knowing what you do now about influence and politics, there is always an opportunity for you to use this to your own advantage in a manner that is not advantageous for others. Some people manipulate
A manager’s use of _______________ power can harm another person within the organisation.a. coerciveb. legitimatec. referentd. reward
Which of the following is NOT a source of empowerment for employees?a. Control over their workb. Skills trainingc. Technologyd. Being told that they are empowered
What term refers to making informal or formal appeals to organisational superiors for intervention?a. Personal appealsb. Upward appealsc. Group appealsd. Downward appeals
All of the following are considered political behaviour EXCEPT ___________________ .a. impression managementb. controlling lines of communicationc. coalition buildingd. limiting others’ access to
Which of the following would be most likely to decrease the overall occurrence of politics within an organisation?a. Building coalitionsb. Enacting changec. Reducing uncertaintyd. Controlling access
Being charismatic is a powerful personality trait. We are drawn to charismatic people. We tend to listen and follow charismatic individuals. This has included charismatic celebrities such as talk

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