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business
management and organisational behaviour

Questions and Answers of Management And Organisational Behaviour

Which of the views is most accurate for the situation in which organisations operate today? Are the ideas of Taylor and Barnard of almost a century ago still useful today? Why (not)?
Which of the different views in this chapter on how to motivate people will be most effective?
What motives do people have for working?
How does motivation differ from one person to the next?
What other personal characteristics play a role at work?
What is the nature of the relationship between individual and organisation?
What attitudes do people have towards work?
Motivation, ambition, and commitment John Paul is intrinsically motivated to work hard for his company, because he feels proud at helping to manufacture such wonderful products. He feels connected to
Personality and the Big 5 Te staf of a medium-size ICT-company is spending a weekend of survival activities in France. Te frst assignment for the teams is to go rafting on a large foat. John is an
How to reduce unfairness Two young individuals (Ann and Bernie) started with a medium-sized organisation on the same day. Teir education has been similar, and they are both highly motivated to
Te New World of Working NWW does not suit all employees equally. Research by Van Yperen (2012) shows that this philosophy is best suited for male supervisors who are able to work independently,
How can the right people be recruited and selected?
How are new employees helped with integrating and what resources are available for integration?
How can employees be motivated to make an effort?
What effects do the different forms of motivation have?
How can employees be retained?
Young people: recruiting and commitment In March of 2012, there were 465,000 people unemployed in the Netherlands. The lower age brackets were hit hardest by that unemployment.Organisations have an
STAR method job interview Finn has applied for the position of law enforcement officer for an average-sized municipality. Part of the job description entails interpreting indicators of fraud,
Pay-for-performance and motivation Jimmy and Maria have worked for their company for several years now, to the satisfaction of all parties involved. Lately, however, it has been suggested that they
How can one distinguish a group from a collection of people?
What groups can be identified in organisations?
What functions does a group fulfil for its members?
How do group members influence each other?
How do groups develop and what structural characteristics can be identified?
How do groups relate to each other?
Observe a meeting or discussion group. Find out the pattern of contributions and the direction of communication in the group. Do this as follows:a bMake a diagram of the places in which the group’s
Read the following example.A computer company has approximately 200 employees. Te production department is divided into parallel teams of 14 to 18 people. Tese production teams have responsibility
Everybody is part of various groups. So are you.List three groups of which you are a member.For each group, list the group characteristics.Are these characteristics in your groups present to a strong
What is effective group performance?
What conditions encourage collaboration?
What conditions hinder collaboration and what can be done about them?
What is effective decision-making?
What conditions hinder decision-making?
How can decision-making be improved?
What is communication?
What forms of communication are there?
What does the communication process consist of?
How is communication in organisations organised?
What impediments to communication can occur?
How can impediments be removed?
Five people are dissatisfed with communication within their company. Read the following text and think about the background to each complaint:
A grumbles to a colleague that she receives too little information from her boss about the decisions taken by the organisation. She is expected to pass on information in this area, but her boss
B complains about poor communication with his boss. He has received a written instruction to do certain jobs, although other activities are not yet fnished.Should he put these tasks aside?
C thinks it is impossible to consult with management. They do not listen to anyone. Once management has formed an opinion, it is difcult to change it.
D is annoyed with the many emails found in his in-box every day. Most of them are so unimportant that they can be deleted straight away.
E finds that her colleagues communicate very little. They never give out useful information spontaneously. Everything proceeds strictly factually and according to fxed codes. It is impossible to fnd
Jones is little liked by his subordinates. He is a know-it-all who cannot handle criticism. He intimidates his subordinates with this attitude and they prefer to avoid him. If he comes into the
Te use of social media, such as Facebook, has consequences for an organisation.a bDo employees in an organisation change the way they interact following the use of social media and, if so, how?Which
What is power?
What sources of power can a person have and what means of power are derived from these sources?
In what ways is power used and what effects do they have?
What is leadership?
What are the different styles of leadership?
Which forms of leadership are effective and what factors influence them?
How can leadership be effective?
Use of power: read the following 12 statements and indicate for each one of these to which of the four forms of use of power (see paragraph 6.3) it applies:A boss tries to persuade a subordinate to
Piccolo and Colquitt (2006) indicate that the positive efect of transformational leadership is best demonstrated in situations in which employees perform tasks that are characterised by variation,
Education is also a feld where assessments are made – specifcally by teachers assessing the competency, certainty, and motivation of their students. Give your assessment of the average level of
How is structure created in organisations?
How can activities be distributed?
How can activities be coordinated?
How are responsibilities assigned and professional relationships organised?
How is information exchanged within the organisation?
What forms of structure exist and how are they changing?
Te enormous success of his restaurant prompts the owner of Valencia to expand his establishment. He wants to start ofering additional services, being: a tapas-bar with live famenco and tango music, a
Te municipal government decides to proceed with the implementation of New World of Work for the Admin and Finance departments.Which alignment methods does the introduction of NWW require?Which
What is culture?
What is organisational culture?
What types of organisational culture are there?
What are healthy and neurotic cultures?
How can organisational culture be established?
How does the culture of an organisation develop?
How can an organisation’s culture be transmitted to new members?
What is the influence of national culture on organisational culture?
How can the culture of an organisation be changed?
Read the following article.PW, LOUISE BOELENS Organisational culture US organisational psychologist and advisor Robert Quinn is well-known for his ‘model of competing values’. The basis for this
Read the following article.PW (edited)Transition to customer-centricity A certain energy company was forced to centricity. Because of its previous move away from their monopoly position monopoly
were applied in this example, and which are missing?b Why were courses and conferences unsuccessful?
Chinese Dutchmen: from hospitality to applied university In 2011, the Dutch Agency for Socio-Cultural Planning presented a study of Chinese citizens of the Netherlands. Te 110.000-odd Chinese are
Cultural differences Dimension Netherlands Hong Kong Singapore China Power distance 38 68 74 -Individualism 80 25 20 -Masculinity 14 57 48 -Uncertainty avoidance 53 29 8 -Long-term orientation 44 96
What are the characteristics of problems that require a decision?
In what areas does decision-making take place?
Why is decision-making a more or less continuous process?
What factors influence decision-making?
What models are there for decision-making?
How is strategic decision-making carried out?
How can strategic decision-making be improved?
One of the issues on the agenda of a certain management meeting is the high level of absenteeism.Te director addresses this issue by comparing absentee fgures for the past two years to the average
Some feel that work in the manufacturing warehouse is unhealthy. There is too much noise pollution, temperatures are too high in summer and too low in winter.Te work is physically demanding.
Others blame the issues on a careless selection of employees – since there are quite a few whose absentee fgures are rather high.
A third group blames lack of leadership. The metaphorical distance from the production team to the rest of the organisation is, which is detrimental to the commitment of those employees to the
Once management reaches the point of coming up with solutions to the absenteeism, suggestions abound. No sooner has one proposal been submitted than another is ofered for review. Te head of the Sales
On 28 January 1986, the Challenger space shuttle exploded seconds after take-of.Te retrospective conclusion was that the explosion was due to a technical failure between the rocket and the
What is stress and what causes it?
How can stress be prevented and treated?
What are conflicts and what causes them?
How do people deal with conflict?
How can conflicts be resolved?
Jean Pierre works as an air-trafc controller at a large international airport. Every day, thousands of people’s lives depend on the quality of his work. Almost every day there is a near-accident.
Read the following recommendations by Van Bergen (2000) to counteract or cure burn-out:(1) ‘Not every task is worth doing perfectly. You also do not always have to do everything that is asked of

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