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business
understanding cross cultural management

Questions and Answers of Understanding Cross Cultural Management

outline the basic principles of self-management and time management
identify positive and negative emotions and describe how emotions affect behaviour, and define the four components of emotional intelligence
define internal and external attributions and understand biases in making attributions
describe the perception process and explain perceptual distortions
define attitudes and discuss the importance of work-related attitudes
explain why understanding yourself is essential for being a good manager, and describe two methods for enhancing self-awareness
8 Once Toyota ceased it manufacturing in Australia, how could it preserve its strong culture in the remaining workforce and business operations? Executives in many organisations have been known to
7 Toyota has always measured and visually displayed a great deal of data about many key aspects of performance. How does this approach benefit the company, and why do many other companies not
6 As the last day of automobile production approaches, will motivation for safety, quality and productivity, as well as continuous improvement be sustainable? How? Executives in many organisations
5 With 2800 people leaving the company and 1300 people remaining employed in Toyota, would there be an issue of managing the 'leavers' and the 'stayers' cultures during the last two years, and how
How would you justify, in business terms, the large investment of money and time in employees who are going to be leaving the company? Executives in many organisations have been known to espouse
3 What are the key managerial challenges of having such a long time (nearly four years) between the announcement of the plant closure and the last day, when it is more usual around the world for this
2 Explain the term 'My job equals my work plus kaizen (continuous improvementy and interpret its benefits in the workplace. Executives in many organisations have been known to espouse statements such
1 Do you think that Toyota's efforts in creating 'Respect for People' is common practice in organisations around the economy, in other companies, small businesses and the public sector? What are the
3 What does it mean to be 'true to yourself"? Is being true to yourself more important than achieving personal career success in a male-dominated company? Is it okay to enable the continuation of an
2 What other strategies might Ethney adopt to work with the oil company men as an active member of the team? What are the pros and cons of each strategy? Ethney Gentry was thrilled to have
1 If you were Ethney, how would you try to conduct yourself at the oil company? Would you act differently from your normal personality? Do you think your approach would be successful? Why or why not?
3 Ask the Muslim workers to delay their sunset prayers until a regularly scheduled break occurs, pointing out that the production plant is primarily a place of business, not a house of worship.Frank
2 Try to hire the fewest possible Muslim workers so the work line will be efficient on second shift. Frank Piechowski, plant manager for a refrigerator production plant, has just received his
1 Continue the current policy that leaves it up to the Muslim workers as to when they leave the assembly line to perform their sunset rituals.Frank Piechowski, plant manager for a refrigerator
In 2015, Paul Woods left his role as National Manager, Business Productivity Services, to found Adopt & Embrace - a company that helps organisations engage, empower and connect teams and customers by
describe how diversity initiatives, mentor relationships and training programs help create a climate that values diversity and how employee affinity groups help organisations adapt to change.
summarise the factors that affect women's opportunities, including the glass ceiling, the opt-out trend and the female advantage
identify the complex attitudes, opinions and issues that people bring to the workplace, including prejudice, discrimination, stereotypes and ethnocentrism
understand diversity recognises a broad spectrum of differences among employees, the importance of inclusion, the dividends of a diverse workforce and how organisations are responding to the
describe the pervasive demographic changes occurring in the domestic and global workforces and how organisations are responding to these changes
3 HR departments hire and develop human capital to serve the organisation's strategy and drive performance. Which approach - Kirby's or Cunningham's-is more likely to have a greater positive impact
2 If you were an HR manager at the company, which view would you support? Why? As a senior manager for a global player in car manufacturing and sales, Kirby Ellis had-like thousands of fellow
1 What kind of employee social contract is assumed by Kirby and Cunningham? Explain. As a senior manager for a global player in car manufacturing and sales, Kirby Ellis had-like thousands of fellow
3 Focus on the relationship that has been built between the ABT and Lisa. If it is a particularly strong relationship, Lisa might feel compelled to care for the organisation's immediate needs thus
2 Lisa should stick with her current position, as this respects the duty and obligations Lisa holds to her host organisation. Lisa's summer internship is with the Association for Bicycle
1 Identify the greatest good as complying with the arrangements made by her co-workers at the ABT. It seems more important that the needs of the larger organisation are served, particularly if it
Information systems and knowledge systems are important and complimentary structures within organisations that help managers to understand, develop and utilise the strengths of the organisation to
describe how organisations develop an effective workforce through training and performance appraisal
explain what the changing social contract between organisations and employees means for workers and human resource managers, emphasising trends that influence HRM
explain the strategic role of human resource management (HRM)
3 Which implementation tactics do you think Elam should follow? Why? Allison Elam, vice president of operations for Cleaver's Sausage House, a maker of fine sausages, was stunned. She felt numb. Just
2 What is the value of the task force idea suggested by the CEO as a way to facilitate implementation? Explain. Allison Elam, vice president of operations for Cleaver's Sausage House, a maker of fine
1 What do you think are the reasons for people's resistance to the MRP implementation? Explain. Allison Elam, vice president of operations for Cleaver's Sausage House, a maker of fine sausages, was
3 Accept the fact that converting Off the Hook to a crowdsourcing business model is inevitable, but because it violates your own personal values, start looking for a new job elsewhere.Last year, when
2 Accept the reality that because Off the Hook's CEO Rob Taylor strongly favours crowdsourcing, it's a fait accompli. Be a team player and help work out the details of the new design approach.
1 Go to the meeting and argue for abandoning crowdsourcing for now, in favour of maintaining the artistic integrity and values that Off the Hook has always stood for.Last year, when Ai-Lan Nguyen
If you were a manager at Royal Bank of Scotland, what steps would you have taken to encourage front-line staff to adopt the new data-driven approach to supporting customer service? What challenges
explain the challenges to implementing organisational change, including critical success factors such as people and culture, overcoming resistance, and developing and implementing tactics using
outline some of the key reasons people tend to be resistant to change, and how managers should take these into account when implementing change in their business
describe the benefits of training and development for influencing employees and organisational culture
describe the exploration activities that organisations can undertake to ensure their products and technologies remain relevant for the work that they do and the value they create; the value of
explain how disruptive innovation and the ambidextrous approach are possible responses to the forces that drive innovation and change in today's organisations
3 Should Coles consider an alternative structure? What types of factors would need to exist or emerge to make changing the organisation's current structure a priority? The first Coles grocery store
2 Based on the information available in the case, sketch a picture of the organisational structure following the adoption of modern technologies (such as the internet) and diversified products (such
1 Based on the information available in the case, sketch a picture of the organisational structure after the rapid growth following the Second World War. What type of structure is this? Explain. The
3 Send copies of the reports anonymously to the operations manager, who is Golopolus's boss. Tom Harrington loved his job as an assistant quality control officer for Rockingham Toys. After six months
2 Mind your own business. Golopolus hasn't said anything about the new guidelines, and you don't want to overstep your authority. You've been unemployed and need this job. Tom Harrington loved his
1 Prepare a memo to Golopolus, summarising the new safety guidelines that affect the Rockingham product line and recommending implementation. Tom Harrington loved his job as an assistant quality
Renault's Digital Factory is essentially a new department within the organisation. How would you organise Renault Group's departmental structure so that the Digital Factory Department had the best
identify how structure can be used to achieve an organisation's strategic goals and define production technology, and explain how it influences organisation structure.
describe more contemporary approaches to departmentalisation, including team and virtual network structures, and why they are being adopted by organisations
describe the ways that organisations are often departmentalised, with focus given to the different functional and divisional approaches to structure, and explain the matrix approach to structure and
discuss the fundamental characteristics of organising the vertical structure of organisations and explain concepts such as work specialisation, chain of command, span of management and centralisation
5 Some companies do not display performance statistics and targets to nearly the extent that Toyota does. Comment on why you think this is so, in the sense that if it is worthwhile to do so, why are
Toyota spends a lot of time, money and effort on managing to set goals. Do you think this is fruitful expenditure? Why/ why not? Toyota set itself some goals associated with the manufacturing closure
List the core decisions that Toyota executives had to make concerning the transition. How much complexity of interdependence was there across these various decisions? Toyota set itself some goals
How would you set goals for the company during this transition phase? Toyota set itself some goals associated with the manufacturing closure process. Aside from treating all its key stakeholders with
What arrangements would you have put in place to ensure the successful implementation of the manufacturing transition, once the closure announcement was made in 2014?Toyota set itself some goals
3 What are Krista Acklen's options for responding to Mitchell's decision? What should she do now? Why? Krista Acklen was the 'golden girl' of local government in a North Queensland town. The top
2 What approach would you have used if you were Mitchell? Why? Krista Acklen was the 'golden girl' of local government in a North Queensland town. The top graduate of a local high school, she studied
1 What mistakes do you think John Mitchell made with the way he solved the problem of limited office space? Explain. Krista Acklen was the 'golden girl' of local government in a North Queensland
3 Let Carpenter know that you care about what he's going through, but insist that he take a short paid leave and get counselling to deal with his emotional difficulties and evaluate the seriousness
2 Let it slide. Missing the New York appointment is Carpenter's first big mistake. He says he is getting things under control, and you believe that he should be given a chance to get himself back on
1 Give Carpenter a month's notice and terminate his employment. He's known as a good consultant, so he probably won't have any trouble finding a new job, and you'll avoid any further problems
Decisions are about making choices between alternative options. In the field of sustainable development, there are a set of reasonably complex decisions that can be seen and seized as opportunities.
Is there such a thing as too much data, or too much instinct, in decision making? Why would instinct be more important than data for making some decisions?A two-year study of 2703 companies and 8000
identify and explain innovative techniques for decision making, including brainstorming, evidence-based management and after- action reviews, and identify the biases that frequently result in poor
explain the process by which managers actually make decisions in the real world, identifying and summarising the six steps used in managerial decision making and the four personal decision styles
compare the ideal, rational model of decision making to the political model of decision making
explain why decision making is an important component of good management, discussing the difference between programmed and non-programmed decisions and the decision characteristics of certainty and
describe the major components of the humanistic management perspectives
explain the major concepts of systems thinking and the contingency view
name contemporary management tools and some reasons that management trends change over time
explain how social business is bridging the historical struggle between managing the 'things of production' and the 'humanity of production'.
1 Ignore the test. Charlotte has proven herself and deserves the job. Sustainable development is a relatively new term that refers to the way in which organisations engage with and satisfy a wide
2 Give the job to the candidate with the highest score. You don't need to make enemies on the Public Service Board and, after all, it is an objective way to select a permanent placement. Sustainable
3 Devise a more comprehensive set of selection criteria - including test results as well as supervisory experience, ability to motivate employees and knowledge of agency procedures - that can be
1 Are Connie and her staff on the right track to avoid manager mishaps by defining a new set of leader rules and core values and imposing it by fiat from the top down? In their three years at
2 Do you think a more participative and open culture can be imposed on managers with value statements and training sessions? Why? In their three years at Melbourne's Vreeland Pharmaceuticals, Vitorio
3 Why do you think Vitorio and Gary are on the defensive? In their three years at Melbourne's Vreeland Pharmaceuticals, Vitorio Nuños and Gary Shaw had rarely crossed paths, and they had exchanged
4 Might the emphasis on core leadership behaviours be handled in a different way? What do you suggest? In their three years at Melbourne's Vreeland Pharmaceuticals, Vitorio Nuños and Gary Shaw had
1 Toyota gave itself, its customers, dealers, suppliers and employees nearly four years to implement the manufacturing closure in Australia. What were the main specific challenges the company would
2 Once the company announced the Australian manufacturing closure, it set a local goal, of 'Last car equals best global car. What would this imply, could it be accomplished, and how?By 2014, Toyota
3 If you were a shop floor team member (factory worker) at Toyota in Melbourne, and like many of them, you had worked there for more than two decades, what emotional response would you have had to
4 For the many suppliers to the automotive industry in Australia, who make so many different parts, from seats to plastic components (e.g. Toyota had nearly 50 per cent of the parts sourced by local
5 Toyota in Australia has always cared very much for its reputation in the market place and in the minds of its customers. One of its sayings was 'Employee first equals customer first. Interpret the
6 In 2019 and 2020, new vehicle sales in Australia have dropped significantly from the levels in previous years. Once Toyota became an importer, only, did this make it easier or harder for the
define an organisational ecosystem and how the general and task environments affect an organisation's ability to thrive
explain the strategies that managers use to help organisations adapt to an uncertain or turbulent environment
define corporate culture and explain organisational symbols, stories, heroes, slogans and ceremonies and their relationship to corporate culture
describe the four types of cultures and how corporate culture relates to the environment
explain the relationship between organisational culture and business performance, and strategies to shape organisational success
define a cultural leader and explain the tools that a cultural leader uses to create a high-performance culture.
What approach is best for managers as technology changes fast: should we be on the leading edge, or be a fast follower or a laggard, letting others take the risks and make mistakes that we can learn

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