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organizational communication

Questions and Answers of Organizational Communication

●● Explain the characteristics of communication.
●● Define key components in the communication process.
●● Describe the nature of communication.
4. If you were romantically attracted to a person you met online and wanted to have a face-to-face date with her or him, what would you do to maximize your safety? Apply what you’ve learned in this
3. If Chris and Brandon meet face-to-face, how will communication on their initial date be different from communication on first dates between people who have not met online? Apply what you’ve
2. Chapter 10 stated that proximity and similarities are the two most significant influences on initial romantic attraction. Does this statement hold true for the online relationship between Chris
1. Review Chapter 6, which focuses on listening and responding. Identify examples of ineffective and effective listening and responding on the part of Chris’s mother. Apply what you’ve learned in
3. Larry Browning, Alf Saetre, Keri Stephens, and Jan-Oddvar Sornes (2008) present stories of the ways personal and social media facilitate and hinder work in a range of organizations.Their book
2. Dalton Conley’s Elsewhere, U.S.A. (2009)provides a lively and provocative perspective on living technology-saturated lives. Dalton doesn’t argue that technologies are good or bad. Instead, he
1. Read the most current issue of Wired or a similar magazine that focuses on technologies. Identify technological products and services that are not mentioned in this book, which went to press in
3. As a class, discuss similarities and differences between interaction with friends online and face-to-face.
2. As a class or in small groups, discuss cyberbullying and, more generally, hurtful online communication. What about the online environment facilitates mean behavior such as making insults,
1. How do relationships between people who never meet face-to-face differ from relationships between people who can see each other? What are the advantages and limitations of forming and sustaining
4. What are the democratic and nondemocratic potentials of digital media?
3. How can you be a critical, refl ective user of digital media?
2. In what ways do digital media change how we think?
1. What are digital media?
4. Are you more in agreement with Charles or with Tina about whether toys teach important lessons to children? Apply what you’ve learned in this chapter by analyzing the following case study, using
3. How does this scenario illustrate the process of mainstreaming? Apply what you’ve learned in this chapter by analyzing the following case study, using the accompanying questions as a guide.
2. Are Charles and Tina Washington teaching Derek to be a critical viewer of mass communication? Apply what you’ve learned in this chapter by analyzing the following case study, using the
1. Identify an example of puffery in the advertisement for the Power Zapper. Apply what you’ve learned in this chapter by analyzing the following case study, using the accompanying questions as a
2. Robert McChesney. (1999). Rich media, poor democracy: Communication politics in dubious times. Urbana: University of Illinois Press. This book makes a convincing argument that the concentration of
1. Embrace the challenge advanced in this chapter by taking an active role in responding to mass communication. Write a letter to the editor of a local paper, or write to a manufacturer to support or
3. As a class, select the current issue of two mainstream magazines. Carefully go through the magazines, both content articles and advertising.After reviewing the magazines, answer this question: If
2. Make a list of the forms of mass communication you use most often. Include newspapers, magazines, television programs, types of fi lms, radio stations, and so forth. How do your choices of mass
1. To what extent, if any, should there be control over the violence presented in media? Do you think viewers, especially children, are harmed by the prevalence of violence in media? Are you
Watch two hours of prime-time commercial television. Pay attention to the dominant ideology that is represented and normalized in the programming. Who are the good and bad characters? Which personal
5. How can you develop media literacy?
4. To what extent is the content of media controlled by powerful corporations?
3. What is the mean world syndrome?
2. To what extent is news constructed or created?
1. How do media shape our thinking?
3. What organizational pattern did Adam use and to what extent was it effective? By Adam Parrish, University of Kentucky“I’ll miss just being around her.” “I didn’t want to believe it.”
2. Describe Adam’s credibility—initial, derived, and terminal. By Adam Parrish, University of Kentucky“I’ll miss just being around her.” “I didn’t want to believe it.” “It’s such
1. Is Adam’s speech persuasive or informative or both? By Adam Parrish, University of Kentucky“I’ll miss just being around her.” “I didn’t want to believe it.” “It’s such a sad
2. Use an online periodicals database, such as InfoTrac College Edition, to access the journal Vital Speeches and read President George W. Bush’s October 7, 2001, speech,“We Are at War Against
1. AmericanRhetoric.com provides an online bank of speeches. You access this resource by clicking on WebLink 13.3.
4. As a class, discuss what makes professors interesting or uninteresting in their classroom communication.
3. Note the use of stories to add interest and effect to public presentations. Describe a speaker who uses a story effectively and one who uses a story ineffectively. What are the differences between
2. During the next week, pay attention to evidence cited by others in public presentations. You might note what evidence is used on news programs, by professors in classes, and by special speakers on
1. Make a point of listening to students who speak out for causes on your campus. How do the speakers’ attempt to establish that they are informed, dynamic, and trustworthy (the dimensions of
Attend a speech on your campus. Identify instances of oral style:specifi c ideas and evidence redundancy short, simple sentences rhetorical questions interjections personal stories and language If
Think about the professors who were most eff ective, and those who were least eff ective, in communicating course content. For each group of professors, answer these questions:1. Did the professors
5. How can you listen critically to others’ public speeches?
4. How can speakers manage speaking anxiety?
3. What are the advantages and disadvantages of diff erent styles of delivery?
2. How can speakers enhance their credibility?
1. How is public speaking similar to conversation?
5. Do you think the banquet is a ritual? Why or why not? Apply what you’ve learned in this chapter by analyzing the following case study, using the accompanying questions as a guide. These
4. How would you suggest that Ed repair the damage done by his absence from the company banquet? What might he say to his manager? How could he use I-language, indexing, and dual perspective to guide
3. How do the ambiguity and abstraction inherent in language explain the misunderstanding between Ed and his manager? Apply what you’ve learned in this chapter by analyzing the following case
2. How might Ed use the informal network in his organization to learn the normative practices of the company and the meanings they have to others in the company? Apply what you’ve learned in this
1. How does the concept of constitutive rules, which we first discussed in Chapter 4, help explain the misunderstanding between Ed and his manager? Apply what you’ve learned in this chapter by
4. Interviews are a common form of communication in organizations. Among the types of interviews that are part of organizational life are hiring interviews, problem-solving interviews, reprimand
3. Robin Clair’s book Organizing Silence (1998;Albany: State University of New York Press) offers an excellent analysis of ways organizations and their members silence employees who object to
2. The fi lm Remember the Titans provides a dramatic account of a man who was assigned to coach a group of athletes in a recently integrated school.The players didn’t work together well, largely
1. Visit the Web site of an organization you think you might like to join. Explore different links on the site to learn about the organization’s policies and the image it presents. From the
4. Visit your school’s career planning and placement offi ce. Ask to speak with someone who is familiar with nonprofi t organizations. Talk with this person to learn about opportunities for service
3. As a class, analyze your school’s culture. Go online to fi nd your school’s policies governing matters such as class attendance, drug use, plagiarism, academic eligibility, and so forth. Based
2. Talk with an administrator of a for-profi t organization in your community. Ask the administrator what the organization does to support the community—contributions to schools, pro bono work,
1. Think about a group to which you belong. It may be a work group or a social group such as a fraternity or an interest club. Describe some common rites and rituals in your group. What do these
4. What are the advantages and disadvantages of personal relationships on the job?
3. How do today’s organizations diff er from those of earlier eras?
2. How do rituals and routines express organizational values?
4. Are any of the potential values of group versus individual decision making evident in this discussion?Apply what you’ve learned in this chapter by analyzing the following case study, using the
3. How do you perceive the interaction pattern between members? Does everyone seem to be involved and participating? Apply what you’ve learned in this chapter by analyzing the following case study,
2. Based on this discussion, does this group seem to have a single leader, or do different members provide leadership to the group? Apply what you’ve learned in this chapter by analyzing the
1. Classify each statement in this scenario as one of the forms of group communication(task, procedural, climate, egocentric). Is the balance among forms appropriate for a decision-making group?
2. Ken Blanchard, John Carlos, and Alan Randolph wrote Empowerment Takes More Than a Minute(1998) to give working tools to people who want to be empowering leaders. The book is organized in story
1. Although Twelve Angry Men was produced many years ago, it remains an excellent fi lm about group dynamics in a decision-making group, in this case a jury.
4. In your class, form groups of fi ve to seven. Select a topic for discussion such as “What is the best method of testing in this class?” or “How can our campus be more environmentally
3. Observe a meeting of a campus governing group—for instance, the Board of Trustees. Do the communication patterns you observe explain the effectiveness or ineffectiveness of the group?
2. Ask several people who have lived in non-Western cultures whether the cultural values that affect group communication in the United States are present in the countries where they lived. In your
1. Interview a professional in the fi eld you hope to enter after college. Ask her or him to identify how various groups and teams discussed in this chapter are used on the job. If you are already
whose health makes carrying a fetus dangerous to her nonetheless wants to become pregnant, and she asks doctors for fertility treatment. Should doctors provide the treatment?
% A woman
% If a patient wants to die when medical procedures could save him, should his doctors follow his wishes?
4. To what extent should leadership be assigned to a single group member?
3. What are the potential limitations of group discussion?
2. What are the potential strengths of group discussion?
1. Why are groups and teams becoming increasingly popular in professional life?
3. How does the concept of reflected appraisal, discussed in Chapter 9, apply to this case? Apply what you’ve learned in this chapter by analyzing the following case study, using the accompanying
2. If you were Dan’s friend, what might you say to alter his behaviors? Apply what you’ve learned in this chapter by analyzing the following case study, using the accompanying questions as a
1. If you were Hailley’s friend, what responsibilities would you have, if any, for helping her? Apply what you’ve learned in this chapter by analyzing the following case study, using the
3. View the fi lm, About a Boy (2002), directed by Paul and Chris Weitz. The story is about a surprising and unusual friendship between a selfi sh single man and a lonely boy. The central themes are
2. Many men as well as women are committed to ending violence against women. To learn more about men who are committed to stopping violence, go to the book’s online resources for this chapter and
1. Visit an online dating service. Identify qualities men and women claim they have and qualities men and women are looking for in romantic partners. What similarities and differences can you
2. As a class, discuss differences in the goals and rules for friendships and romantic relationships.Does comparing the two kinds of relationships give you any insight into the diffi culties that
1. Think about the distinction between love and commitment and the role each plays in personal relationships. Describe relationships in which commitment is present but love is not. Describe
4. What is the cycle of intimate partner abuse?
3. How important is equity to the health of long-term romantic relationships?
2. What kinds of communication help sustain long-distance romances?
1. What are turning points and how do they aff ect relationships?
4. To what extent does Kate’s communication with her children reflect normative gender expectations in Western culture?Apply what you’ve learned in this chapter by analyzing the following case
3. What do Emma’s and Jeremy’s responses to Kate suggest about their acceptance of her views of them? Apply what you’ve learned in this chapter by analyzing the following case study, using the
2. Identify examples of reflected appraisal in this scenario. What appraisals of her son and daughter does Kate reflect to them? Apply what you’ve learned in this chapter by analyzing the following
1. Identify examples of direct definition in this scenario. How does Kate define Emma and Jeremy? Apply what you’ve learned in this chapter by analyzing the following case study, using the
2. Some societies have more rigid lines for class membership than the United States does. One of the most rigid systems is the caste system in India. To learn about how a person’s caste affects his
1. The fi lm Nell dramatizes the impact of communication with others on self-concept. View the fi lm, and notice how Nell’s world changes as she begins to communicate with others.
2. Write 1-2 paragraph descriptions of how you defi ned yourself when you were 6, 10, and 16. How is your current self different from and an extension of those earlier views of yourself? Now, write a

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