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organizational communication

Questions and Answers of Organizational Communication

• If you are around children, what reactions do you observe as they are exposed to messages in the media?
• Researchers have found that some people suffer low self-esteem because they regularly compare themselves to unrealistic standards such as supermodels or bodybuilders. Do you find yourself doing
• Do you assume that other people are influenced by media messages? Why or why not?
• Are you influenced by media messages? If so, how?
• How much time, per day, do you spend watching television? Playing video games?Texting? Talking on the phone?
13. What are some suggestions for improving service excellence? Which are your favorites among the ones listed in this chapter?
12. How did Kendrick Doidge and the rest of the crisis management team respond when the hospital was besieged with media attention after a shark-attack patient was admitted? Do you agree with the way
11. Identify several current examples of healthrelated social media messages. How effective do you think each message is? Why? How many of the tips presented in this chapter do the messages reflect?
10. What are the differences between corporate identity, image, and reputation? How do these concepts characterize Point-A-to-Point-B companies, superficially image-based companies, and
9. Explain the concept of relationship marketing and relationship management. What are some of the main ideas that support a relationship approach to marketing and public relations?Include a
8. Imagine that you do not make a lot of money, but you feel good every day thinking about the lives you change as a result of the work you do. Describe these factors based on motivation-hygiene
7. Imagine that you have been promoted to supervisor.If you adopt a Theory X approach, how will you treat team members? How will you treat them if you adopt a Theory Y approach? Which do you think
6. Describe the significance of pawns and origins in de Charms’s theory of personal causation. Give an example from your own experience in which you felt like a pawn and an example in which you
5. Describe the factors that have contributed to staffing shortages in health care. Brainstorm ways we might minimize the barriers and encourage more people to pursue and maintain careers in health
4. Describe the best team you have ever been part of. What made the team successful? Describe how members communicated with one another.What advice would you offer to human resources personnel to
3. Describe the best boss or teacher you have ever had. How did he or she communicate with others? How did he or she make you and other people feel? Which of the behaviors described in this chapter
2. Conduct an informal Six Sigma analysis of a process familiar to you, such as registering for classes or paying bills. Chart the steps involved, then identify aspects of the process that are more
1. If you had the opportunity to redesign health care, what might you do? Your ideas might focus on a doctor’s visit or hospital stay in terms of how people would communicate; what would happen
5. There is a high correlation between satisfied employees and satisfied patients.
4. Patients who have positive experiences become“apostles” for the organization, promoting it to others.
3. Highly satisfied patients actually feel better than others and recover more quickly.
2. Satisfied patients experience less stress than others.
1. Patients are satisfied when they receive great care, even when that involves frightening and uncomfortable procedures.
5. Why are skillful innovators not “do-it-myself”types when it comes to implementing widespread changes?
4. Have you ever been part of (or coordinated) a pilot study or experimental program? Did you feel it was worthwhile? What did you learn during the process?
3. What skills are needed to promote new ideas?
2. What steps might you follow to tailor ideas to a particular organization or group of people?
1. In what ways are you an idea scout? Think of the best idea scout you know. How does he or she do it?
3. What is the employment outlook for health care administrators?
2. What is their average salary?
1. How many health care administrators are there in the United States?
7. Imagine that you are miserable with a head cold.For what reasons, if any, might you seek information online? If you have the option, would you like to have a phone conversation or an email
6. How does uses and gratifications theory help to explain eHealth behavior? Give an example from your own experience.
5. Describe some of the most common reasons people seek health information online and the factors that might discourage them from doing so. Your answer should integrate the following terms and
4. Do you think it is mostly a good idea or a bad idea for people to use mobile apps that diagnose their health conditions and suggest a course of action?Why?
3. How likely are you to sign up for texts and/or email services designed to help you reach particular health goals, such as eating better, working out more, or quitting smoking? Why? What aspects of
2. Think of a person with whom you have a weak-tie relationship (perhaps a classmate, professor, or casual acquaintance) and a person with whom you have a strong tie (maybe a family member, best
1. Think of a widespread health concern, such as disaster preparedness, safer sex, or responsible drinking. In what way is the issue represented in the personal sphere? In the technical sphere? In
5. How might your life be affected if medical visits more often occur via telemedicine than in person?
4. How might your life and health be affected by easy-to-use mobile health evaluators that could instantly tell you your blood alcohol level, heart rate`a, blood sugar level, sleeping patterns, and
3. Consider Topol’s scenario in which a patient notices an unusual mole and is able to upload a photo of the mole via a smartphone app and find out in minutes (based on computer algorithms)if it
2. Are there circumstances in which a virtual medical visit or hospital stay would be inferior to an in-person interaction? If so, when?
1. Are there situations in which you would prefer to consult with a health professional on the phone or via a video chat rather than visiting a doctor’s office or emergency room? If so, when?
10. What is your opinion of the right-to-die issue(Box 8.5)? Why?
9. Do you have an advance-care directive? Why or why not?
8. In your opinion, is there such a thing as a good death? If so, how would you describe it?
7. What does the term transcendent experience mean? Can you think of examples from movies or your own experiences?
6. Compare the birth experiences of Carol Bishop Mills and her husband with those of Kate and Chris. What do you learn from these examples?
5. Have you ever felt that an animal was a good friend? Why or why not? Do you think animal companionship affects your coping ability?
4. In what ways can people be oversupportive?What are the likely outcomes of different types of oversupport? Name five tips for assuring that sure social support efforts are effective.
3. Divide a paper into two columns. In the left hand, write specific expectations for your future.In the right column, evaluate each expectation in terms of whether it is likely to be good or bad,
2. Describe an instance in which you offered someone action-facilitating support and an instance in which you offered someone nurturing support.Now describe instances in which you received these
1. On a scale of 1 to 10, how would you rate your social support network in terms of the number of people you know? In terms of the quality of your interactions? Do you think relationships have an
5. What do you think of the counterargument—that people should not second-guess the patient’s wishes because they cannot fully understand the extent of his or her personal suffering?
4. What do you think of the argument that people who are scared and in pain may be not thinking clearly enough to make life-or-death decisions?
3. If you were in Dax Cowart’s place, do you feel you would want to die? What would you have done if you were Cowart’s caregivers and loved ones?
2. Should it make a difference whether a patient is terminally ill or not?
1. Under what circumstances, if any, do you feel patients should be assisted in killing themselves?
• What was difficult about it? What might make it easier?
• If so, what did you find rewarding about the experience?
• Have you ever been involved in caring for a loved one at home?
4. Have you seen TV programs or movies in which people’s organs are misused? Were the depictions realistic, in your opinion? Do you think such depictions affect people’s attitudes about organ
3. Unlike the Greens, who live in Italy, people in the United States are not usually given the opportunity to meet the people who receive a loved one’s organs. Would you want to meet them? Why or
2. What is most fearful about the prospect? What is most appealing?
1. What factors make you more (or less) inclined to register as an organ donor?
• Do you think animal companionship affects your coping ability?
• Have you ever felt that an animal was a good friend? Why or why not?
• Have you ever felt that people abandoned you when you needed social support?
• Have you ever felt at a loss when trying to comfort someone? If so, what did you do? What happened?
• If so, how did you cope?
• Have you ever felt confused or overwhelmed by information?
• Have you ever felt babied into a sick role?
• What types of support from others were most helpful?
• What coping strategies did you use?
• If so, did it feel that things might never be the same again?
• Have you ever experienced a crisis?
3. What would you do if a loved one could no longer communicate easily with you? Do you think it would change your relationship? If so, how?
2. Has your ability to communicate ever been compromised, even temporarily? Did people respond to you differently? If so, how?
1. Have you ever experienced difficulty communicating with someone because of a disability? If so, how did you handle the situation?
9. Have you participated in holistic care, either as a patient or a practitioner? If so, describe the role of communication in your experience. What were the potential advantages and disadvantages,
8. Which of the patient–caregiver role sets best describes your health care experiences? Which do you prefer? Why?
7. Are you more inclined to respond to illness as a“fighter” or as a “peacekeeper” or as a bit of both?What behaviors reflect your approach? Do you believe they are effective? Why or why not?
6. In what ways is your life affected by your gender?By your role as a family member? Do any of these factors influence your health or the way you communicate about health? If so, how?
5. Reread the “I Am Not a Victim of Breast Cancer”poem on page 164 or go online and read the entire poem. In what ways does the author seem to be addressing the stigma of disease? What do her
4. Think of a health episode you or someone you know has experienced. In what way did explicate-level factors play a role? In what way did implicate-level factors influence what happened?Do you think
3. If you were to schedule a day’s worth of activities in which you would experience a balance of yin and yang energy, what might that day include?Do you think living that way on a consistent basis
2. What aspects of your health are well explained by an organic approach? By a harmonic approach?If you made a list of healthy behaviors you would like to adopt, what, if anything, would you list in
1. Consider the quote on page 154 by the nurse who was offended by the suggestion that staff members avoid telling patients “Merry Christmas.” If she were to follow the principles of Fuller’s
• Have you told your doctor about these activities?Why or why not?
• If so, what was your experience?
• Have you ever taken part in holistic treatment (e.g., meditation, herbal supplements, acupuncture, chiropractic)?
2. In what circumstances, if any, would you rather be treated as a partner in making decisions about your care?
1. In what circumstances, if any, might you follow a doctor’s advice without question?
4. Do you feel patients are capable of making decisions about their own care?
3. Can you think of circumstances in which you would rather your physician did not know you well?
2. Can you think of circumstances in which you would want your physician to know your feelings and life circumstances?
1. Do you feel it is realistic or preferable for health caregivers to know their patients’ feelings and values? If so, how might they accomplish this? If not, what alternatives would you suggest?
• On balance, which feels more familiar to you?More appealing?
• Are there ways in which the peace and flexibility perspective is appealing to you? If so, how?
• Are there ways in which the military metaphor is appealing to you? If so, how?

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