Questions and Answers of Program Evaluation

10-6 If you’ve ever travelled to another country, such as Germany, you may have noticed that the price on a product is the total amount you actually pay when you check out. That is, no sales tax is
10-8 What is the Consumer Price Index (CPI)? Select one of the reports available at www.bls.gov/cpi/home.htm and create a presentation on price changes over the past two years. Discuss reasons for
10-5 What other issues beyond the market and the economy must marketers consider when setting prices? (AACSB:Communication) pg98
10-4 Name and describe the four types of markets recognised by economists and discuss the pricing challenges posed by each. (AACSB: Communication) pg98
10-3 What is target costing and how is it different from the usual process of setting prices? (AACSB: Communication)
10-2 Name and describe the types of costs marketers must consider when setting prices. Describe the types of costbased pricing and the methods of implementing each.(AACSB: Communication) pg98
10-1 How does value-based pricing differ from cost-based pricing? (AACSB: Communication) pg98
5. Can Reckitt extend its position in emerging markets. If so, how can this be achieved? pg98
4. Will Reckitt be able to maintain its market position in so many areas when strong competitors enter with their own niche products? Why or why not? pg98
3. Based on the product life cycle, what challenges does Reckitt face in managing its brand portfolio? Are the challenges for Mr Kapoor different to those faced earlier by Mr Brecht? In what ways?
2. Is Reckitt’s product development customer-centred?pg98Justify and explain your answer.
1. How has Reckitt been able to achieve leadership positions in so many different areas?
9-13 What other factors must a dentist consider before offering this service in addition to their in-office service?(AACSB: Communication; Reflective thinking) pg98
9-12 What types of fixed costs are associated with this service?Estimate the total fixed costs for this additional service, and, assuming a contribution margin of 40 per cent, determine the amount of
9-10 Discuss the ethical issues surrounding orphan drugs.Should pharmaceutical companies be allowed to charge such high prices for these drugs? (AACSB: Communication;Ethical reasoning) pg98
9-9 Discuss other existing products that have created new life for the product by embracing Internet, mobile or social media platforms. Suggest an app for another tangible pg98
9-8 In what stage of the product life cycle is the Reading Rainbow television programme? Has the mobile app changed that? Explain. (AACSB: Communication; Reflective thinking) pg98
9-7 The ‘Internet of Things’ — a term that refers to everyday objects being connected to the Internet — is growing.Thermostats, ovens, cars, toothbrushes, and even baby clothes are connecting
9-6 Find an example of a company that launched a new consumer product within the last five years. Develop a presentation showing how the company implemented the 4 Ps in launching the product and
9-5 It appears that the sky is the limit regarding ideas for smartphone/tablet apps. In a small group, create an idea for new apps related to (1) business, (2) health, (3) education,(4) sports and
9-3 What are the benefits of an innovation management system and how can a company install such a system?pg98Do all products follow this pattern? Explain. (AACSB:Communication; Reflective thinking)
9-2 What decisions must be made once a company decides to go ahead with commercialisation for a new product?(AACSB: Communication) pg98
1. What do you think that the John Lewis brand means to consumers?Is this brand a strength or a weakness as the company moves forward? pg98•process? What is required in a good marketing strategy
8-13 What brand development strategy is Kellogg’s undertaking?(AACSB: Communication; Reflective thinking) pg98
8-14 Assume the company expects to sell 5 million packages of Pop-Tarts Gone Nutty! in the first year after introduction globally, but expects that 80 per cent of those sales will come from buyers
8-10 Discuss two examples of similar types of wearable technology for humans. (AACSB: Communication; Reflective thinking) pg98
8-9 Describe the core, actual and augmented levels of product associated with this product. What level does the monitoring service represent? Explain. (AACSB: Communication;Reflective thinking) pg98
8-8 Find five examples of service-provider attempts to reduce service intangibility. Describe them. (AACSB:Communication; Reflective thinking) pg98
8-7 A product’s package must satisfy many criteria, such as sustainability, convenience, safety, efficiency, functionality and marketing. Research ‘packaging awards’ and develop a presentation
8-6 In many countries, regulators are requiring improvements to the standard nutrition labels on food items. In a small group, research the nutrition labelling requirements and likely changes in a
8-5 Discuss how service providers differentiate their services from those of competitors and provide an example of each. (AACSB: Communication) pg98
8-4 What is a brand? Describe the brand sponsorship options available to marketers and provide an example of each. (AACSB: Communication) pg98
8-3 Explain the importance of product quality and discuss how marketers use quality to create customer value.(AACSB: Communication) pg98
8-2 Name and briefly describe the important decisions in developing and marketing individual products and services.(AACSB: Communication) pg98
8-1 What is a product? How do consumer products differ from industrial products? (AACSB: Communication;Reflective thinking) pg98
Use of IT; Analytical reasoning) pg98
7-14 Using the chain ratio method described in Appendix 2:Marketing by the numbers, estimate the market potential in the military (active duty and veterans) market in the USA. Could this model be
7-13 Discuss the factors used to evaluate the usefulness of the military personnel segment. (AACSB: Communication;Reflective thinking) pg98
7-12 Give an example of a company that is countering this trend by offering more realistic dolls for young girls.(AACSB: Communication; Reflective thinking) pg98
7-10 Can manufacturers use SoLoMo? Find examples of or make suggestions as to how manufacturers can use this type of targeting. (AACSB: Communication; Reflective thinking) pg98
7-9 Search the Internet to find examples of retailers using SoLoMo and similar new technologies to target and engage potential customers, or describe your personal experience as a shopper in this
7-6 Advertisers use market segmentation when promoting products to consumers. For each major consumer segmention variable, find an example of a print ad that appears to be based on that variable. For
show. What competitive advantage does the show pg98 have over existing shows? How many and which differences would you promote? (AACSB: Communication;Reflective thinking) pg98
7-8 Form a small group and create an idea for a new reality television show. Using the approach provided in the chapter, develop a positioning statement for this television
7-5 Discuss the criteria that should be evaluated in determining which differences a company should promote in its products. (AACSB: Communication) pg98
7-4 Explain how a company differentiates its products from competitors’ products. (AACSB: Communication) pg98
7-3 Explain how companies segment international markets.(AACSB: Communication) pg98
7-2 Compare and contrast consumer and business market segmentation. (AACSB: Communication) pg98
7-1 Name and describe the four major steps in designing a customer-driven marketing strategy. (AACSB:Communication) pg98
4. How can the Industrial Internet potentially benefit B-to-C markets and customers? What impact might it have and in what ways? pg98
3. B-to-B marketers at GE used the creative concept of Datalandia to promote the potential benefits of the Industrial Internet. What approach to marketing the Industrial Internet would you take to a
2. Business buyers focus on benefits (e.g. cost savings through equipment efficiency) rather than features (e.g. the colour of a piece of equipment). What are the potential benefits of the Industrial
1. What are the specific benefits of the Industrial Internet for each member of the buying centre? What is the key message that needs to be communicated to each member? pg98
6-15 If each sales rep earns a salary of €60,000 per year, what sales are necessary to break even on the sales force costs if the company has a contribution margin of 40 per cent?What effect will
6-14 Refer to Appendix 2: Marketing by the numbers to determine the number of salespeople a company needs if it has 3,000 customers who need to be called on ten times per year. Each sales call lasts
6-9 Research mobile procurement and discuss the roles in the buying centre that are impacted most by this technology.(AACSB: Communication; Reflective thinking) pg98
6-8 Discuss the advantages of e-procurement to both buyers and sellers. What are the disadvantages? (AACSB: Communication;Reflective thinking) pg98
6-13 How would other company employees interpret your acceptance of this invitation? pg98
6-12 Do you think the supplier will expect ‘special’ treatment in the next buying situation? pg98
6-11 Just because it is not specifically mentioned in the employee manual, would you be acting ethically if you accepted? pg98
6-10 Do you accept or decline the invitation? pg98
6-6 Kaizen. Seiri. Seiton. Seiso. Seiketsu. Shitsako. Jishuken .These Japanese words are related to continuous quality pg98 improvement and are applied in supplier development programmes,
6-5 Compare the institutional and government markets and explain how institutional and government buyers make their buying decisions. (AACSB: Communication) pg98
6-4 List the steps for a typical new task buying process.What is product value analysis and in which step of the buying process does it occur? (AACSB: Communication;Reflective thinking) pg98
6-3 Discuss the major influences on business buyers.(AACSB: Communication) pg98
6-2 Explain what is meant by systems selling and discuss why it is a preferred approach to buying for many organisations. (AACSB: Communication; Reflective thinking) pg98
6-1 Explain how the market structure and demand differ for business markets compared to consumer markets.(AACSB: Communication; Reflective thinking) pg98
➤ Objective 4 Compare the institutional and government markets and explain how institutional and government buyers make their buying decisions. pg98 Institutional and government markets (pp.
➤ Objective 3 List and define the steps in the business buying decision process. pg98 pg98E-procurement and online purchasing (pp. 179–180) pg98
➤ Objective 2 Identify the major factors that influence business buyer behaviour.Business buyer behaviour (pp. 172–176) pg98
➤ Objective 1 Define the business market and explain how business markets differ from consumer markets.Business markets (pp. 170–172) pg98
5. What role does the Porsche brand play in the self-concept of its buyers? pg98
4. Explain how both positive and negative attitudes toward a brand like Porsche develop. How might Porsche change consumer attitudes toward the brand? pg98
3. Which concepts from the chapter explain why Porsche sold so many lower-priced models in the 1970s and 1980s? pg98
2. Contrast the traditional Porsche customer decision process to the decision process for a Cayenne or Panamera customer. pg98
1. Analyse the buyer decision process of a traditional Porsche customer. pg98
5-9 Summarise the FTC’s disclosure rules on using social media to promote products and services. Does the blogger you reviewed in the previous question follow these rules? Explain. (AACSB:
5-8 Find an example of a blog on a topic that interests you.Are there advertisements on the blog? Does the blogger appear to be sponsored by any companies? Is there information regarding sponsorship?
2. Locate an actual program evaluation from an agency (or find a journal article reporting on one). Critique the report or article using the guidelines suggested in this chapter. Write a brief paper
1. Show all that you have learned about program evaluation by drafting a small evaluation report of a fictitious program. Build in all manner of problems (e.g., threats to the internal validity).
6. Brainstorm all the ways that writing an evaluation proposal could differ from writing up the results of an evaluative study.
5. What section of an evaluation proposal would be most difficult to write?
4. What would be more difficult to write, an evaluation report or a journal article?Why?
3. How is writing a term paper different from writing an evaluation report? In what ways are they similar?
2. Discuss the kinds of mistakes that you might easily make when writing an evaluation report.
1. Which parts of the evaluation report appear to be the most difficult to write?The easiest? Give reasons for your beliefs.
4. Locate a journal article that describes how a t-test was used to examine pretest–posttest differences in a group of clients and to obtain a “statistically significant difference.” Calculate
3. Find a journal article evaluating an intervention and read it for the statistical procedures used. Write a brief paper summarizing: the outcome variable(s), the hypotheses tested, the statistical
2. Using either real or fictitious data, test a hypothesis using statistical software on a computer. Be sure to state your hypothesis, how your data were obtained (or if they were manufactured), and
1. Visit the university computer center to learn what statistical software is available.Are manuals for these programs in the library? Are consultants available to assist you in working with these
6. Look through journals, magazines, and newspapers in order to bring in examples of ways that data are summarized and reported in tables, charts, and graphs. Which examples are the easiest to read,
5. Discuss knowledge of and experience with statistical software programs. Which programs seem most user friendly? Which are more powerful?
4. Bring in examples of data from the agencies where you have worked, interned, or volunteered. Look for trends in the data. Are there peak periods or times when fewer clients seek services? What
3. A student once conducted an evaluation and in a report began analyzing the data along this line: Client A showed the most improvement. This is understandable in that he and his spouse seem to have
2. Using the data obtained in question 1 as the dependent variable, think of independent variables that could be used for bivariate analysis of the data. How might the data be grouped in several of
1. How much change do you and the others in the class have in pockets or purses? List all these amounts on the board. Manually prepare a frequency distribution. What is the mean? Is this nominal or
3. Read one of the articles referenced in Box 13.3 and summarize your findings in a two-page paper.
2. Interview a small sample of staff in the agency where you work, volunteer, or intern and try to discover whether they are or would be threatened by an evaluation of their work. Prepare a set of
1. Envision a scenario where an agency asks you to conduct a program evaluation.Prepare a contract that could result from the negotiations. Provide as many details as possible.
6. Is program drift always bad? Could it serve to improve an intervention? From an evaluation perspective, is it always problematic?Mini-Projects: Experiencing Evaluation Firsthand

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