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program evaluation

Questions and Answers of Program Evaluation

3. What percent of the clients were able to pay the full fee?
2. Which unit produced the most counseling during the last quarter?(Alternatively, which worker was the least productive last pay period?)
1. How many service units, on average, did clients with the disorder receive?(Or, what was the average length of stay for patients with bipolar disorder?)
6. Expand and maintain resource basea. To increase the number of agencies for Drug Court client referralsb. To increase the number of agencies that will work with the Drug Court program
5. Increase community awareness about the program as well as about substance abusea. To increase the number of staff media contactsb. To increase the number of media stories on the program or program
4. Increase life skillsa. To increase the percentage of clients living in court-approved housingb. To increase the percentage of clients in court-approved employmentc. To increase the percentage of
3. Increase community safetya. To lower community drug arrests for FY 1999 compared to FY 1998b. To lower community property crime for FY 1999 compared to FY 1998
2. Decrease recidivisma. To decrease the percentage of clients re-arrested while in the program
1. Promote client abstinencea. To increase the number of drug-free babies bornb. To increase the number of clean urinesc. To increase the number of meetings attended for each client (AA/NA, treatment
Who are the staff? How effective are the staff members? How are staff trained?How are they evaluated? How satisfied are the staff? How often do staff attend meetings? What are the roles and
What is the sociodemographic makeup of the program population? Is the program actually serving the population it was intended to serve? If not, why not? What changes are planned to reach the intended
Staff interviews; client interviews;administrative interviews; program documentation; observations; focus groups
What is the program? What are the components? What changes were incorporated into the program since inception? Why? What changes are planned for the future? Why?
Administrative interviews; staff interviews;client interviews; board member interviews;program documentation; interviews with collaborating agencies; focus groups;observations
What are the norms, assumptions, customs, traditions, and traits of the program? In other words, what is the culture of the program? What principles is the program based on?
Administrative interviews; staff interviews;board member interviews; program documentation; interviews with collaborating agencies
Administrative interviews; board member interviews; key community leader interviews;program documentation What collaborative efforts are utilized with this program? How have the collaboration
What organizations are involved? What are future plans for involving other organizations? Why? What is being done to ensure the organization will be involved with the program?
What people and organizations were involved with the implementation?
Literature reviews; local and national legislation review; existing local, state, and national data; legislator interviews;administrative interviews; board member interviews; key community leader
Why was the program introduced into the community or organization? What need did the program fill? What were the political mechanisms by which the program was initiated and/or maintained?
4. Consider how mixed methods could be used to collect and analyze data for a program evaluation. Think of a specific program and give some examples of both qualitative and quantitative modes of data
3. Students in the class should identify an agency or program they know about(perhaps their field placement). Consider how to conduct a process evaluation of the program using qualitative methods.
2. Think of a program or agency in which an empowerment evaluation could be conducted using qualitative methods. How might service recipients/clients/community members be involved? Discuss some of
1. Discuss some ethical issues that might arise when conducting the “up close and personal” style of qualitative evaluation.
5. For a human service program with which you are familiar, design a needs assessment that combines secondary data, impressionistic, and community survey approaches. Be sure to describe:a. The
4. For a human service program with which you are familiar, design a needs assessment using a community survey. Be sure to describe:a. The programb. The purpose of the needs assessmentc. The data
a. The programb. The purpose of the needs assessmentc. The data collection procedured. Estimates of the amount of time and money that will be requirede. The advantages and disadvantages of the
3. For a human service program with which you are familiar, design a needs assessment using an impressionistic approach. Be sure to describe:
e. The advantages and disadvantages of the approach you will be using
d. Estimates of the amount of time and money that will be required
c. The data collection procedure
b. The purpose of the needs assessment needs assessment 79
a. The program
2. For a human service program with which you are familiar, design a needs assessment using exclusively secondary data. Be sure to describe:
c. Things you might have done differently if the needs assessment had been your responsibility
b. Problems, bias, or limitations of the reported needs assessment
a. Useful information that you acquired
1. Choose an article on needs assessment from the References and Resources list.Write a brief paper identifying:
8. What would be the pros and cons of conducting a mall-intercept type (a convenience sample) for a community needs assessment?
7. The management staff of a public housing project comes to you for assistance.They have been given a grant to train and empower resident leaders in an effort to build a sense of community and
Would there be a difference in what the homeless say their needs are and what the average citizen might say are their needs? Which is the most important need of the homeless: vocational training, job
6. Discuss how opinions may not reflect true need. For instance, is the social problem of homelessness best attacked by constructing more overnight shelters?
Discuss what shared events or characteristics people who know each other are likely to have in common.
5. Discuss why surveying only people you know is likely to generate biased information.
4. Have the class identify a social service need in the community, and then discuss various ways in which this need could be documented.
3. Bring in census data for your community. Choose a social service program that has recently been in the news, and brainstorm ways the census data could be used to assess the need for that program.
how could this information be used for needs assessment purposes?
What information are these agencies likely to collect on a routine basis, and
2. List on the board several social agencies familiar to most of those in the class.
b. In an average week, how many days per week do you leave your children alone after school without adult supervision?
a. Do you ever leave your elementary school-aged children alone after school without adult supervision? If yes, how often?
1. On the hypothetical questionnaire designed by the parents’ organization, would better information have been obtained if either of the following questions were substituted? Why or why not?
4. Have there been incidents in which human subjects were abused in the name of research since the formation of IRBs? Using the resources of your library or the Web, write a brief report on a
3. Draft consent forms to be signed by youths and their parents or guardians who will be interviewed in an evaluation study of foster care. Compare your product with an example or model of an
2. If available on the IRB website, take the Human Subjects Tutorial and certification test that is required of all investigators.What did you learn from this experience?
1. Obtain/download a copy of the application forms used by an IRB at your college or university. Complete the form as if you were proposing a program evaluation at a local social service agency.
7. Pick one of the philosophical assumptions undergirding program evaluation described in Box 1.6 and defend it as a useful orientation for empirical research.
6. Why is it necessary to develop operational definitions about such things as what constitutes recidivism or a successful client outcome? Use specific examples.
5. What are the characteristics of a “good” television program? Make a list of all the subjective opinions held by the class members about a “good” television program.How could you
4. Discuss your experiences with program evaluation in your job or field practicum.
3. For the human services programs you listed in question 1, discuss your ideas about theoretical orientations on which the interventions might be based.
2. Evaluators must operationally define what will be recognized as “success” or a “successful outcome.” Try your hand at operationally defining “success”for several of the programs you
1. Make a list of five or six human services programs with which you or members of the class are familiar. In another column, list what is known about how well each program does its job. For example,

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